Method and apparatus of providing messaging service and callback feature to mobile stations

• US 9,258,401 B2
• Filed: 05/07/2015
• Issued: 02/09/2016
• Est. Priority Date: 09/09/2010
• Status: Active Grant

• Current Assignee: Datto LLC
• Original Assignee: Kaseya Limited
• Inventors: Miller, Allan
• Primary Examiner(s): Eng, George
• Assistant Examiner(s): DEAN, JR, JOSEPH E
• Application Number:
  US14/706,626
• Publication Number:
  US 20150244851A1
• Time in Patent Office: 278 Days
• Field of Search: 455/418, 455/419, 455/412.1, 455/412.2, 370/349, 370/429
• US Class Current: 1/1
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06F 8/61 Installation
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04L 69/22 Parsing or analysis of headers
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 24/00 : Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/18 : Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 4/50 : Service provisioning or reconfiguring
• CPC Class Codes: H04W 4/60 : Subscription-based services using application servers or record carriers, e.g. SIM application toolkits
• CPC Class Codes: H04W 60/005 : Multiple registrations, e.g. multihoming
• CPC Class Codes: H04W 76/10 : Connection setup
• CPC Class Codes: H04W 8/22 : Processing or transfer of terminal data, e.g. status or physical capabilities

Abstract

Disclosed are an apparatus and method of performing automated administrative operations on a mobile device. One example method may include determining via a hosted server that an action needs to be performed by a mobile device under management. The method may further include generating a message via the hosted server, the message includes the action, and transmitting the message to the mobile device under management, and receiving a result message from the mobile device under management responsive to the transmitted message, the result message indicating that the action has been satisfied.

Claims

1. A method comprising:

determining an application to be executed on a mobile device;

creating at least one action to be performed on the mobile device, the action comprising header information identifying the mobile device;

generating a script responsive to the application determination operation;

storing and executing the script in a mobile agent router device, wherein the script is configured to create at least one data message comprising the at least one action to be performed on the mobile device and the header information identifying the mobile device; and

transmitting the at least one data message comprising update commands to the mobile device based on information included in the executed script, the update commands executed without user interaction.

2. The method of claim 1, comprising monitoring operations performed by the mobile device by a remote administrative device that determines whether that at least one action needs to be performed on the mobile device.

3. The method of claim 1, further comprising initiating updates operations to be performed on the mobile device periodically at specified times included in the script.

4. The method of claim 1, wherein the update commands are transmitted to the mobile device from the mobile agent router device.

5. The method of claim 1, wherein the update commands comprise at least one of a specific service installation and an upgrade installation to be installed on the mobile device.

6. The method of claim 1, further comprising:

receiving at least one recipient selection from the mobile device; and

comparing the at least one recipient selection to a device table to determine whether the mobile device is registered to receive the upgrade installation.

7. The method of claim 6, wherein the device table includes registration information of all registered devices configured to receive updates.

8. An apparatus comprising:

a processor configured to

determine an application to be executed on a mobile device;

create at least one action to be performed on the mobile device, the action comprising header information that identifies the mobile device;

generate a script responsive to the application determination;

a memory configured to store the script, wherein the script is configured to create at least one data message that includes the at least one action to be performed on the mobile device and the header information that identifies the mobile device; and

a transmitter configured to transmit the at least one data message comprising update commands to the mobile device based on information included in the executed script, the update commands executed without user interaction.

9. The apparatus of claim 8, wherein the processor is further configured to monitor operations performed by the mobile device and wherein the processor is further configured to determine whether the at least one action needs to be performed on the mobile device.

10. The apparatus of claim 8, wherein the processor is further configured to initiate update operations to be performed on the mobile device periodically at specified times included in the script.

11. The apparatus of claim 8, wherein the update commands comprise at least one of a specific service installation and an upgrade installation to be installed on the mobile device.

12. The apparatus of claim 8, further comprising a receiver configured to receive at least one recipient selection from the mobile device, and wherein the processor is configured to compare the at least one recipient selection to a device table to determine whether the mobile device is registered to receive the upgrade installation.

13. The apparatus of claim 12, wherein the device table includes registration information of all registered devices configured to receive updates.

14. A non-transitory computer readable storage medium configured to store instructions that when executed cause at least one processor to perform:

determining an application to be executed on a mobile device;

creating at least one action to be performed on the mobile device, the action comprising header information identifying the mobile device;

generating a script responsive to the application determination operation;

storing and executing the script in a mobile agent router device, wherein the script is configured to create at least one data message comprising the at least one action to be performed on the mobile device and the header information identifying the mobile device; and

transmitting the at least one data message comprising update commands to the mobile device based on information included in the executed script, the update commands executed without user interaction.

15. The non-transitory computer readable storage medium of claim 14, wherein the at least one processor is further configured to perform monitoring operations performed by the mobile device by a remote administrative device that determines whether the at least one action needs to be performed on the mobile device.

16. The non-transitory computer readable storage medium of claim 14, wherein the at least one processor is further configured to perform initiating updates operations to be performed on the mobile device periodically at specified times included in the script.

17. The non-transitory computer readable storage medium of claim 14, wherein the update commands are transmitted to the mobile device from the mobile agent router device.

18. The non-transitory computer readable storage medium of claim 14, wherein the update commands comprise at least one of a specific service installation and an upgrade installation to be installed on the mobile device.

19. The non-transitory computer readable storage medium of claim 14, wherein the at least one processor is further configured to perform:

receiving at least one recipient selection from the mobile device; and

comparing the at least one recipient selection to a device table to determine whether the mobile device is registered to receive the upgrade installation.

20. The non-transitory computer readable storage medium of claim 19, wherein the device table includes registration information of all registered devices configured to receive updates.