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Enhanced service levels for call-processing services

  • US 9,258,412 B1
  • Filed: 12/10/2014
  • Issued: 02/09/2016
  • Est. Priority Date: 06/14/2004
  • Status: Expired due to Fees
First Claim
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1. A method of providing call processing services, comprising:

  • communicating, by a computer system comprising hardware, with a first software program on a first computing device associated with a first user, the first user associated with an account of a communication service and entitled to a first level of service features with respect to the communication service;

    communicating, by the computer system, with a second software program on a second computing device associated with a second user, the second user associated with an account of the communication service and entitled to the first level of service features with respect to the communication service;

    receiving, at the computing system, a first call for the first user, wherein the first call is associated with call information indicating that the first call is originated from the second software program;

    based at least in part on the first user and the second user being associated with respective accounts of the communication service, enabling a call connection between the first software program and the second software program at an enhanced level of service features;

    receiving at the computing system a second call for the first user wherein the second call is placed from a telecommunication device associated with a third user; and

    based at least in part on the third user not being associated with an account of the communication service, not providing the enhanced level of service features to the first user, the third user, or the first user and the third user with respect to the second call.

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