System and method for managing emergency calls
First Claim
1. A method for managing emergency calls, the method comprising:
- receiving an emergency related call at a call center;
during the emergency related call, retrieving, from a caller, information related to i) a type of incident being reported, and ii) a description of the incident being reported, and retrieving, from the caller or from GPS coordinates of the call, a location of the incident being reported;
by a processor running a program, identifying a public safety answering point to notify of the incident based upon at least some of the retrieved information;
by the processor, searching a database for outgoing calls to the identified public safety answering point;
generating, by the processor and as a result of the searching, a search report indicating that at least one other call has been made to the identified public safety answering point;
reviewing information from the at least one other call, the at least one other call information related to i) a type of incident having been reported, ii) a location of the incident having been reported, and iii) a description of the incident having been reported;
determining whether the emergency related call is a duplicate of the at least one other call; and
determining, based upon results from the determining whether the emergency related call is the duplicate of the at least one other call, whether to contact the identified public safety answering point.
10 Assignments
0 Petitions
Accused Products
Abstract
A system and method for managing emergency calls are disclosed herein. The method includes receiving an emergency related call at a call center, and during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported. A public safety answering point to notify of the incident is identified, where such identification is based upon at least some of the retrieved information. A database is searched for outgoing calls to the identified public safety answering point, and based upon results from the searching, a determination is made as to whether to contact the identified public safety answering point.
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Citations
16 Claims
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1. A method for managing emergency calls, the method comprising:
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receiving an emergency related call at a call center; during the emergency related call, retrieving, from a caller, information related to i) a type of incident being reported, and ii) a description of the incident being reported, and retrieving, from the caller or from GPS coordinates of the call, a location of the incident being reported; by a processor running a program, identifying a public safety answering point to notify of the incident based upon at least some of the retrieved information; by the processor, searching a database for outgoing calls to the identified public safety answering point; generating, by the processor and as a result of the searching, a search report indicating that at least one other call has been made to the identified public safety answering point; reviewing information from the at least one other call, the at least one other call information related to i) a type of incident having been reported, ii) a location of the incident having been reported, and iii) a description of the incident having been reported; determining whether the emergency related call is a duplicate of the at least one other call; and determining, based upon results from the determining whether the emergency related call is the duplicate of the at least one other call, whether to contact the identified public safety answering point. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for managing emergency calls, the system comprising:
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a call center advisor configured to; receive an emergency related call at a call center; during the emergency related call, retrieve information related to i) a type of incident being reported from a caller, ii) a location of the incident being reported from the caller or from GPS coordinates of the call, and iii) a description of the incident being reported from the caller; a call center processor configured to; identify a public safety answering point to notify of the incident based upon at least some of the retrieved information; and search a call center database for outgoing calls from the call center to the identified public safety answering point; and the identified public safety answering point configured to be notified of the incident being reported when the call center advisor determines, based upon results from the search, that the identified public safety answering point should be contacted. - View Dependent Claims (14, 15, 16)
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Specification