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Computer telephony integration complete healthcare contact center

  • US 9,258,422 B2
  • Filed: 09/13/2013
  • Issued: 02/09/2016
  • Est. Priority Date: 12/31/2002
  • Status: Expired due to Fees
First Claim
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1. A method, comprising:

  • receiving, by a processor, a recipient communications address associated with a communication;

    querying, by the processor, an electronic database for the recipient communications address, the electronic database having electronic associations between different location data and different communications addresses including the recipient communications address;

    retrieving, from the electronic database, global positioning system information having an electronic association with the recipient communications address;

    querying, by the processor, an electronic hospital map for the global positioning system information associated with the recipient communications address;

    retrieving, from a memory, a surgery schedule associated with the recipient communications address;

    determining, by the processor, the global positioning system information maps to a surgical room in which the surgery schedule indicates a surgery is scheduled at a time of receipt associated with the communication; and

    selecting, by the processor in response to the surgery, an alternate destination address to the recipient communications address.

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