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Selective capture of incoming email messages for diagnostic analysis

  • US 9,262,037 B2
  • Filed: 03/14/2013
  • Issued: 02/16/2016
  • Est. Priority Date: 04/30/2012
  • Status: Active Grant
First Claim
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1. A method for processing email, the method comprising:

  • receiving email capture criteria for incoming email messages directed to a destination tenant of a multi-tenant database system, each of the incoming email messages having a recipient address ending with a common domain string that corresponds to the multi-tenant database system, and the email capture criteria received in an email capture request that is valid for only one captured email message;

    comparing the email capture criteria to searchable information conveyed in the incoming email messages;

    when the searchable information in a candidate email message of the incoming email messages matches the email capture criteria by at least a threshold amount, identifying the candidate email message as a matched email message;

    saving a copy of the matched email message;

    performing incoming email processing on the matched email message; and

    after the matched email message has been detected, indicating that the email capture request is completed.

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