Systems and methods for managing interactions between an individual and an entity

• US 9,264,503 B2
• Filed: 03/06/2012
• Issued: 02/16/2016
• Est. Priority Date: 12/04/2008
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Donovan, John, Bedingfield, James Carlton Sr., Roden, Barbara
• Primary Examiner(s): Gaffin, Jeffrey A
• Application Number:
  US13/413,256
• Publication Number:
  US 20120197824A1
• Time in Patent Office: 1,442 Days
• US Class Current: 1/1
• CPC Class Codes: G06N 3/006 based on simulated virtual individual or collective life forms, e.g. social simulations or particle swarm optimisation [PSO]
• CPC Class Codes: G06N 5/048 Fuzzy inferencing
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

A system that incorporates teachings of the present disclosure may include, for example, a synthesis engine having a controller, and a storage medium for storing instructions to be executed by the controller. The instructions, when executed by the controller, can cause the controller to retrieve collected information associated with a behavior of an individual, synthesize from the information a measure of a mood of the individual to interact with others, and transmit the measure to a system associated with the individual to manage requests between the individual and the entity. The measure of the mood of the individual can indicate an availability of the individual and a receptiveness of the individual to accept a request to interact with an entity. The measure can be described by a plurality of dimensions. Other embodiments are disclosed.

Claims

1. A negotiation engine, comprising:

a controller;

a storage medium for storing instructions to be executed by the controller;

the controller coupled to the storage medium,

wherein the instructions, when executed by the controller, cause the controller to;

receive a measure of a mood of an individual to interact with others, the mood indicating an availability of the individual and a receptiveness for the individual to interact;

determine from the measure of the mood of the individual a strategy for negotiating;

receive a request from equipment of a party to interact with the individual;

negotiate with the party a degree of access to the individual, the negotiating comprising;

forwarding, to the equipment of the party, a representation of the measure of the mood of the individual;

receiving user input from the equipment of the party indicating an election to continue with the request to interact with the individual; and

applying the strategy to negotiate with the party by way of the equipment of the party to determine the degree of access to the individual.

2. The negotiation engine of claim 1, wherein the measure of the mood is received from a synthesis engine, and wherein the measure of the mood has a plurality of dimensions.

3. The negotiation engine of claim 2, wherein the plurality of dimensions comprise at least two of:

a first dimension to manage a metaphorical expression of the mood of the individual to interact with others;

a second dimension to manage a disclosure to the party of an activity of the individual;

a third dimension to manage a negotiation with the party to provide the party a degree of access to the individual; and

a fourth dimension to manage an intermediary that conducts the negotiation with the party.

4. The negotiation engine of claim 1, wherein the measure of the mood of the individual is determined from monitored activities of a communication device.

5. The negotiation engine of claim 1, wherein the measure of the mood of the individual is determined from one of a context of activity of the individual.

6. The negotiation engine of claim 2, wherein executing the instructions causes the controller to determine the strategy for negotiating with the party from one of the plurality of dimensions.

7. The negotiation engine of claim 1, wherein executing the instructions causes the controller to adjust the strategy according to an identity of the party.

8. The negotiation engine of claim 1, wherein executing the instructions causes the controller to:

facilitate establishment of communications with an avatar engine that presents the equipment of the party an interactive avatar; and

instruct the avatar engine to engage in a communication exchange with the equipment of the party by way of the avatar according to the strategy.

9. The negotiation engine of claim 1, wherein executing the instructions causes the controller to:

facilitate establishment of communications with a human agent who establishes communications with the equipment of the party; and

instruct the human agent to engage in a communication exchange with the equipment of the party according to the strategy.

10. A non-transitory computer-readable storage medium, comprising computer instructions, which when executed by a processor, cause the processor to perform operations comprising:

receiving a measure of a mood of an individual to interact with an entity, wherein the measure has a plurality of dimensions, and wherein the measure indicates a receptiveness of the individual to accept a request from the entity to interact with the individual;

determining from the measure of the mood of the individual a strategy for negotiating with the entity;

detecting a request from the entity to interact with the individual; and

negotiating with the entity a degree of access to the individual according to the strategy.

11. The non-transitory computer-readable storage medium of claim 10, wherein the plurality of dimensions comprise a first dimension to manage a metaphorical expression of the mood of the individual to interact with others, and a second dimension to manage a disclosure to the entity of one or more activities of the individual.

12. The non-transitory computer-readable storage medium of claim 10, wherein the entity is an artificial intelligence machine requesting to interact with the individual.

13. The non-transitory computer-readable storage medium of claim 10, wherein executing the computer instructions causes the processor to perform operations comprising:

facilitating establishment of communications with a human agent who establishes communications with the entity; and

instructing the human agent to engage in a communication exchange with the entity according to the strategy.

14. The non-transitory computer-readable storage medium of claim 10, wherein executing the computer instructions causes the processor to perform operations comprising:

facilitating establishment of communications with an avatar engine that presents the entity an interactive avatar; and

instructing the avatar engine to engage in a communication exchange with the entity by way of the avatar according to the strategy.

15. The non-transitory computer-readable storage medium of claim 10, wherein executing the computer instructions causes the processor to perform operations comprising adjusting the strategy according to an identity of the entity.

16. The non-transitory computer-readable storage medium of claim 10, comprising computer instructions for:

establishing communications with an intermediary that interfaces with the entity; and

instructing the intermediary to negotiate the degree of access to the individual according to the strategy.

17. A method, comprising:

receiving, by way of a system comprising a processor, a measure of a mood of an individual to interact with an entity, wherein the measure has a plurality of dimensions;

generating, by way of the system, from the measure of the mood of the individual a strategy for negotiating with the entity;

detecting, by way of the system, a request from the entity to interact with the individual; and

negotiating, by way of the system, with the entity a degree of access to the individual according to the strategy.

18. The method of claim 17, wherein the entity is a human being.

19. The method of claim 17, comprising:

establishing, by way of the system, communications with an intermediary that interfaces with the entity; and

instructing, by way of the system, the intermediary to negotiate the degree of access to the individual according to the strategy.

20. The method of claim 19, wherein the intermediary is an interactive avatar controlled by an avatar engine.