Emergency 9-1-1 portal and application
First Claim
1. A system, comprising:
- a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a computer aided event module (CAEM), and an emergency event reporter device, the CAP system configured to;
receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities;
determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by the CAD system or a lower priority emergency event to be handled automatically by the CAEM; and
selectively route the emergency event report to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the computer aided prioritization (CAP) system further configured to;
receive an indication that the emergency event reporter device has changed location; and
identify an updated location reporter of the emergency event reporter device responsive to the indication that the emergency event reporter device has changed location.
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Accused Products
Abstract
A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.
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Citations
24 Claims
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1. A system, comprising:
a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a computer aided event module (CAEM), and an emergency event reporter device, the CAP system configured to; receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by the CAD system or a lower priority emergency event to be handled automatically by the CAEM; and selectively route the emergency event report to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the computer aided prioritization (CAP) system further configured to; receive an indication that the emergency event reporter device has changed location; and identify an updated location reporter of the emergency event reporter device responsive to the indication that the emergency event reporter device has changed location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method, comprising:
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receiving, by a computer aided prioritization (CAP) system from an emergency event reporter device, an emergency event including a priority selected from a set of event priorities, the CAP system in communication with a computer aided dispatch (CAD) system, a computer aided event module (CAEM), and the emergency event reporter device; determining, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by the CAD system or a lower priority emergency event to be handled automatically by the CAEM; and selectively routing the emergency event report to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the computer aided prioritization (CAP) system further configured to; receive an indication that the emergency event reporter device has changed location; and identify an updated location reporter of the emergency event reporter device responsive to the indication that the emergency event reporter device has changed location. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23)
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24. A non-transitory computer readable medium storing an application software program, the application being executable to provide operations comprising:
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receiving, by a computer aided prioritization (CAP) system from an emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority, the CAP system in communication with a computer aided dispatch (CAD) system, a computer aided event module (CAEM), and the emergency event reporter device; supplementing information included in the emergency event by the CAP system according to a predetermined rule for including additional information based at least in part on the type of event; determining, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by the CAD system or a lower priority emergency event to be handled automatically by the CAEM; and selectively routing the emergency event report to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the computer aided prioritization (CAP) system further configured to; receive an indication that the emergency event reporter device has changed location; and identify an updated location reporter of the emergency event reporter device responsive to the indication that the emergency event reporter device has changed location.
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Specification