System and method for voicemail to text conversion

• US 9,270,828 B2
• Filed: 07/01/2010
• Issued: 02/23/2016
• Est. Priority Date: 07/01/2010
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Jackson, Jacqueline, Zubas, Michael
• Primary Examiner(s): Nguyen, Duc
• Assistant Examiner(s): Mohammed, Assad
• Application Number:
  US12/828,677
• Publication Number:
  US 20120002794A1
• Time in Patent Office: 2,063 Days
• Field of Search: 704/231, 704/251, 704/235, 704/270.1, 704/273, 704/275
• US Class Current: 1/1
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A voicemail platform which provides a voicemail to text conversion service to a user includes a storage system which stores username data for a user of a voicemail to text conversion service, and a processing system. The processing system receives a voicemail message for the user, sends the voicemail message and the username data to a speech engine, receives text from the speech engine which is converted from the voicemail message using the username data to correctly spell all occurrences of the user'"'"'s name within the voicemail message, and sends the converted text to a device of the user.

Claims

1. A voicemail platform which provides a voicemail to text conversion service, comprising:

a memory which stores an email address and a name of a user for the user of a voicemail to text conversion service, the email address comprising the name of the user including at least a first and last name of the user; and

a processor which;

receives a voicemail message for the user,

sends the voicemail message and the email address together to a speech engine external to the voicemail platform, the speech engine configured to parse the email address and extract a correct spelling of the name of the user from the email address, recognize every occurrence of the name of the user within the voicemail message, and use the email address to correctly spell each corresponding occurrence of the name of the user within converted text of the voicemail message,

receives the converted text from the speech engine which is converted from the voicemail message using the email address to correctly spell all occurrences of the name of the user within the voicemail message, and

sends the converted text to a device of the user.

2. The voicemail platform according to claim 1, wherein the converted text is delivered to the device of the user via an email message.

3. The voicemail platform according to claim 1, wherein the device of the user is one of a phone, a personal digital assistant, a tablet device and a personal computer.

10. The voicemail platform according to claim 1, wherein the converted text is delivered to the device of the user via a short message service text message.

4. A method for providing a voicemail to text conversion service, comprising:

storing an email address and a name of a user for the user of a voicemail to text conversion service in a memory of a voicemail platform, the email address comprising the name of the user including at least a first and last name of the user;

receiving a voicemail message for the user at the voicemail platform;

sending the voicemail message and the email address together from the voicemail platform to a speech engine external to the voicemail platform, the speech engine configured to parse the email address and extract a correct spelling of the name of the user from the email address, recognize every occurrence of the name of the user within the voicemail message, and use the email address to correctly spell each corresponding occurrence of the name of the user within converted text of the voicemail message;

receiving the converted text at the voicemail platform from the speech engine which is converted, by a processor, from the voicemail message using the email address to correctly spell all occurrences of the name of the user within the voicemail message; and

sending the converted text from the voicemail platform to a device of the user.

5. The method according to claim 4, wherein the converted text is delivered to the device of the user via an email message.

6. The method according to claim 4, wherein the device of the user is one of a phone, a personal digital assistant, a tablet device and a personal computer.

7. A non-transitory computer-readable storage medium encoded with an executable computer program for providing a voicemail to text conversion service and that, when executed by a processor, causes the processor to perform operations comprising:

storing an email address and a name of a user for the user of a voicemail to text conversion service in a memory of a voicemail platform, the email address comprising the name of the user including at least a first and last name of the user;

receiving a voicemail message for the user at the voicemail platform;

sending the voicemail message and the email address together from the voicemail platform to a speech engine external to the voicemail platform, the speech engine configured to parse the email address and extract a correct spelling of the name of the user from the email address, recognize every occurrence of the name of the user within the voicemail message, and use the email address to correctly spell each corresponding occurrence of the name of the user within converted text of the voicemail message;

receiving the converted text at the voicemail platform from the speech engine which is converted from the voicemail message using the email address to correctly spell all occurrences of the name of the user within the voicemail message; and

sending the converted text from the voicemail platform to a device of the user.

8. The non-transitory computer-readable storage medium according to claim 7, wherein the converted text is delivered to the device of the user via an email message.

9. The non-transitory computer-readable storage medium according to claim 7, wherein the device of the user is one of a phone, a personal digital assistant, a tablet device and a personal computer.