System and method for tagging and tracking events of an application platform

• US 9,274,858 B2
• Filed: 09/17/2014
• Issued: 03/01/2016
• Est. Priority Date: 09/17/2013
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Milliron, Timothy S., Ballai, Adam, Hagemann, Robert
• Primary Examiner(s): DORAIS, CRAIG C
• Application Number:
  US14/489,387
• Publication Number:
  US 20150082326A1
• Time in Patent Office: 531 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 11/3065 Monitoring arrangements determined by the means or processing involved in reporting the monitored data error or fault reporting or logging G06F11/0766
• CPC Class Codes: G06F 11/3089 Monitoring arrangements determined by the means or processing involved in sensing the monitored data, e.g. interfaces, connectors, sensors, probes, agents software debugging using additional hardware using a specific debug interface G06F11/3656; performance evaluation by tracing or monitoring G06F11/3466
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2201/88 Monitoring involving counting
• CPC Class Codes: G06F 9/466 Transaction processing
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

A system and method for providing delegated metric tools within a partially closed communication platform that includes receiving a tag identifier linked to at least a first identified platform interaction in the communication platform; associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction; defining a tracking resource with at least one tag identifier; measuring platform interactions tracked by a tracking resource; and providing access to measured platform interactions through an application.

Claims

1. A method for providing delegated metric tools within a partially closed communication platform comprising:

receiving a tag identifier linked to at least a first identified platform interaction in the communication platform;

associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction;

defining a tracking resource with at least one tag identifier;

measuring platform interactions tracked by the tracking resource; and

providing access to measured platform interactions through an application,

wherein measuring platform interactions tracked by the tracking resource comprises at least one of;

recording a running number of logged events of the account that are tagged with the tag identifier;

updating an aggregated metric of logged events of the account that are tagged with the tag identifier,

wherein the communication platform is a multi-tenant communication platform,

wherein defining a tracking resource with at least one tag identifier comprises;

defining a tracking resource with the received tag identifier,

wherein measuring platform interactions tracked by the tracking resource comprises;

measuring platform interactions tracked by the defined tracking resource, and

wherein providing access to measured platform interactions through an application comprises;

providing access to the measured platform interactions tracked by the defined tracking resource.

2. The method of claim 1, wherein associating the tag identifier with at least one logged event of an account comprises associating the tag identifier with a set of subsequently logged events that are within the same session context as the identified platform interaction.

3. The method of claim 2, wherein the session context is a communication session.

4. The method of claim 1, wherein receiving a tag identifier linked to at least a first identified platform interaction comprises detecting a tag identifier as a metadata parameter of a platform instruction.

5. The method of claim 4, wherein detecting a tag identifier comprises receiving an application programming interface (API) request with a tag identifier data property.

6. The method of claim 4, wherein detecting a tag identifier comprises processing an application instruction that specifies a tag identifier variable.

7. The method of claim 1, further comprising obtaining an auto-tagging rule configuration;

and wherein receiving a tag identifier linked to at least a first identified platform interaction comprises automatically tagging events that satisfy the auto-tagging rule configuration.

8. The method of claim 7, wherein the auto-tagging rule configuration defines a tagging condition defined through a set of event properties and a tag identifier applied to events satisfying the tagging condition.

9. The method of claim 8, wherein the auto-tagging condition is defined as a Boolean logic condition of communication properties including endpoint properties and carrier properties.

10. The method of claim 1, wherein defining a tracking resource comprises defining a tracking resource with a tracking pattern defined through a set of tag identifiers and a temporal update property;

wherein measuring platform interactions tracked by the tracking resource comprises measuring platform interactions at a frequency set by the temporal update property.

11. The method of claim 10, wherein the tracking pattern defined through a set of tag identifiers is a Boolean logic condition that includes the tag identifiers.

12. The method of claim 10, wherein measuring platform interactions tracked by the tracking resource comprises recording a running number of events that satisfy the tracking pattern.

13. The method of claim 10, wherein measuring platform interactions tracked by the tracking resource comprises updating an aggregated metric of events that satisfy the tracking pattern.

14. The method of claim 1, further comprising operating the computing platform, which comprises internally executing a process on behalf of the platform interaction and logging at least one event;

and wherein measuring platform interactions tracked by the tracking resource comprises accounting a metric of the tracking resource in response to a logged event satisfying a tracking condition of the tracking resource.

16. The method of claim 1, wherein the platform interaction is executed, at least in part, on internal processing resources;

wherein the platform interactions are initiated in response to an application of an account holder of the communication platform; and

wherein the account holder and internal processing resources of the platform are separated by at least one security layer.

17. The method of claim 1, wherein the tag identifiers are associated with a unique identifier of sub-accounts of an account;

and wherein the measuring platform interactions comprises measuring accumulated credit of platform usage broken down by tags.

18. The method of claim 1, wherein defining a tracking resource comprises receiving an application programming interface request to create the tracking resource.

19. The method of claim 1, wherein defining a tracking resource comprises receiving an input from an account through a graphical user interface control panel.

20. The method of claim 1, wherein the tag identifier is associated with different events of the account.

21. The method of claim 20, wherein the different events include events associated with different internal platform resources of the communication platform.

22. The method of claim 1, wherein the communication platform is a multi-tenant telephony communication platform.

15. A method for providing delegated metric tools within a partially closed multi-tenant communication platform comprising:

receiving a tag identifier linked to at least a first identified platform interaction in the communication platform;

associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction;

defining a tracking resource with at least one tag identifier;

measuring platform interactions tracked by the tracking resource;

providing access to measured platform interactions through an application,

at the multitenant communication platform, receiving a trigger configuration from an account, wherein the received trigger configuration includes a callback uniform resource identifier (URI) and a trigger condition based on the tracking resource;

monitoring the tracking resource in the context of the associated trigger configuration;

processing the trigger, wherein processing the trigger comprises transmitting a request to the callback uniform resource identifier of an application server upon the tracking resource satisfying the trigger condition of the associated trigger,

wherein measuring platform interactions tracked by the tracking resource comprises at least one of;

recording a running number of logged events of the account that are tagged with the tag identifier; and

updating an aggregated metric of logged events of the account that are tagged with the tag identifier.

23. A method for providing delegated metric tools within a partially closed multi-tenant communication platform comprising:

receiving a tag identifier linked to at least a first identified platform interaction in the communication platform;

associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction;

defining a tracking resource with at least one tag identifier;

measuring platform interactions tracked by the tracking resource; and

providing access to measured platform interactions through an application,

wherein receiving a tag identifier linked to at least a first identified platform interaction comprises at least one of;

detecting the tag identifier as a metadata parameter of a platform instruction for the first identified platform interaction, the platform instruction being provided to the communication platform by an external application that is external to the communication platform; and

obtaining the tag identifier from an auto-tagging rule configuration,

wherein associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction comprises;

tagging the at least one logged event with the tag identifier, and

wherein measuring platform interactions tracked by the tracking resource comprises at least one of;

recording a running number of logged events of the account that are tagged with the tag identifier; and

updating an aggregated metric of logged events of the account that are tagged with the tag identifier.

24. The method of claim 23, wherein the external application is an application of an account holder of the multi-tenant communication platform.

25. The method of claim 24, wherein the tag identifier is a tag identifier configured for a sub-account of an account of the account holder.