High-volume distributed script error handling

• US 9,274,873 B2
• Filed: 04/21/2014
• Issued: 03/01/2016
• Est. Priority Date: 02/09/2011
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Ye, Eric, He, David Q., Bhogi, Rajasekhar
• Primary Examiner(s): Truong, Loan L. T.
• Application Number:
  US14/257,763
• Publication Number:
  US 20140229773A1
• Time in Patent Office: 680 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/0775 Content or structure details of the error report, e.g. specific table structure, specific error fields
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/327 Alarm or error message display

Abstract

Various embodiments include a method and system for high-volume distributed script error report handling. An error report group threshold may be obtained. The error report group threshold may be determined by available computing resources, at an error facility, to receive error reports. A subset of current user terminals with representative user terminal environments may be identified. The subset may have a cardinality less than the error report group threshold. Members of the subset may be notified to report errors for a distributed program.

Claims

1. A hardware circuit implemented method comprising:

obtaining an error report group threshold, the error report group threshold being determined by available computing resources, at an error facility, to receive error reports;

identifying a subset of current user terminals with representative user terminal environments, the subset having a cardinality less than the error report group threshold and the cardinality of the subset being greater than or equal to a value required for a statistical sample of current user terminals to meet a specified confidence level; and

notifying members of the subset to report errors for a distributed program.

2. The method of claim 1, wherein user terminal environments include a plurality of differentiating types of terminal configurations, and wherein the representative user terminal environments include the plurality of differentiating types in proportion to representation in the current user terminals.

3. The method of claim 2, wherein the plurality of differentiating types are operating systems of the current user terminals.

4. The method of claim 2, wherein the plurality of differentiating types are browsers.

5. The method of claim 1 comprising presenting received error reports to a service user via a real-time graphical plot of aggregated equivalent error reports.

6. A non-transitory machine readable medium including instructions that, when executed by a machine, cause the machine to perform operations comprising:

obtaining an error report group threshold, the error report group threshold being determined by available computing resources, at an error facility, to receive error reports;

identifying a subset of current user terminals with representative user terminal environments, the subset having a cardinality less than the error report group threshold and the cardinality of the subset being greater than or equal to a value required for a statistical sample of current user terminals to meet a specified confidence level; and

notifying members of the subset to report errors for a distributed program.

7. The machine readable medium of claim 6, wherein user terminal environments include a plurality of differentiating types of terminal configurations, and wherein the representative user terminal environments include the plurality of differentiating types in proportion to representation in the current user terminals.

8. The machine readable medium of claim 7, wherein the plurality of differentiating types are operating systems of the current user terminals.

9. The machine readable medium of claim 7, wherein the plurality of differentiating types are browsers.

10. The machine readable medium of claim 6, wherein the operations comprise presenting received error reports to a service user via a real-time graphical plot of aggregated equivalent error reports.

11. A system comprising an error facility arranged to:

obtain an error report group threshold, the error report group threshold being determined by available computing resources, at an error facility, to receive error reports;

identify a subset of current user terminals with representative user terminal environments, the subset having a cardinality less than the error report group threshold and the cardinality of the subset being greater than or equal to a value required for a statistical sample of current user terminals to meet a specified confidence level; and

notify members of the subset to report errors for a distributed program.

12. The system of claim 11, wherein user terminal environments include a plurality of differentiating types of terminal configurations, and wherein the representative user terminal environments include the plurality of differentiating types in proportion to representation in the current user terminals.

13. The system of claim 12, wherein the plurality of differentiating types are operating systems of the current user terminals.

14. The system of claim 12, wherein the plurality of differentiating types are browsers.

15. The system of claim 11 comprising a presentation facility to present received error reports to a service user via a real-time graphical plot of aggregated equivalent error reports.