System-level issue detection and handling
First Claim
1. A server comprising:
- at least one processor; and
at least one memory coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising;
receiving, at a server and from a support device, an issue definition update for an issue definition that enables detection of an issue at a device of an enterprise level system;
identifying, by the server, an issue definition stored by the server to update based on the issue definition update;
updating, by the server, the identified issue definition stored by the server based on the issue definition update;
generating, by the server, issue detection logic based on the updated issue definition;
determining, by the server, that the device requires the generated issue detection logic to enable the device to detect the issue; and
providing, by the server and to the device, the generated issue detection logic.
1 Assignment
0 Petitions
Accused Products
Abstract
Issue detection and handling technology in which issue definitions that enable detection of issues at different devices of an enterprise level system that operate different applications are maintained. Solution definitions that relate to resolving issues detected based on the issue definitions are also maintained. Issue detection logic based on the issue definitions is provided to each of the different devices of the enterprise level system. Issue detection information collected based on the issue detection logic is received from at least one of the different devices of the enterprise level system. Based on the issue detection information, an issue at the at least one device is determined. A solution definition related to resolving the determined issue is accessed from the solution definitions. Based on the accessed solution definition, an operation directed to handling the determined issue is performed.
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Citations
20 Claims
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1. A server comprising:
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at least one processor; and at least one memory coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising; receiving, at a server and from a support device, an issue definition update for an issue definition that enables detection of an issue at a device of an enterprise level system; identifying, by the server, an issue definition stored by the server to update based on the issue definition update; updating, by the server, the identified issue definition stored by the server based on the issue definition update; generating, by the server, issue detection logic based on the updated issue definition; determining, by the server, that the device requires the generated issue detection logic to enable the device to detect the issue; and providing, by the server and to the device, the generated issue detection logic. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer-implemented method comprising:
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receiving, at a server and from a support device, an issue definition update for an issue definition that enables detection of an issue at a device of an enterprise level system; identifying, by the server, an issue definition stored by the server to update based on the issue definition update; updating, by the server, the identified issue definition stored by the server based on the issue definition update; generating, by the server, issue detection logic based on the updated issue definition; determining, by the server, that the device requires the generated issue detection logic to enable the device to detect the issue; and providing, by the server and to the device, the generated issue detection logic.
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20. A non-transitory computer-readable medium storing software comprising instructions executable by one or more computers which, upon such execution, cause the one or more computers to perform operations comprising:
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receiving, at a server and from a support device, an issue definition update for an issue definition that enables detection of an issue at a device of an enterprise level system; identifying, by the server, an issue definition stored by the server to update based on the issue definition update; updating, by the server, the identified issue definition stored by the server based on the issue definition update; generating, by the server, issue detection logic based on the updated issue definition; determining, by the server, that the device requires the generated issue detection logic to enable the device to detect the issue; and providing, by the server and to the device, the generated issue detection logic.
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Specification