Account opening flow configuration computer system and process for implementing same

• US 9,275,360 B2
• Filed: 01/20/2012
• Issued: 03/01/2016
• Est. Priority Date: 05/21/2010
• Status: Active Grant

• Current Assignee: HSBC Technology & Services Incorporated (HSBC Holdings plc)
• Original Assignee: HSBC Technology & Services Incorporated (HSBC Holdings plc)
• Inventors: He, Yilu, Flood, John P., Lesandro, Ron, Sullivan, Michael J., Johnson, Trevor, Gupta, Sonu
• Primary Examiner(s): Hamilton, Lalita M
• Application Number:
  US13/354,915
• Publication Number:
  US 20120179494A1
• Time in Patent Office: 1,502 Days
• Field of Search: 705/35, 705/36.R, 705/37, 705/38, 707/736, 715/235, 715/253
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

An account opening computer system is configured to provide a flexible front end user interface, separating and decoupling the computer implemented user journey from computer implemented business process(es). The flexible front end user interface includes a plurality of portlets and a component-based object-oriented flow configuration to configure and/or navigate the flow of display screens. Various embodiments are described, including a computer implemented method of account opening using a flow configuration.

Claims

1. An account opening computer system architecture, comprising:

a flexible front end user interface (UI) implemented by said computer system and separating and decoupling a computer implemented user journey from a computer implemented process, said flexible front end user interface comprising;

a plurality of portlets, each providing at least one functionality or a group of functionalities to be executed by said computer system and comprising a pluggable user interface software component managed in a web portal environment; and

a component-based object-oriented flow configuration defining software instructions implemented by said computer system to perform the computer implemented front end user journey, providing navigation functionality across said plurality of portlets, and managing data for computer screen displays in UI object components, said component-based object-oriented flow configuration comprising;

a process object element defining a process of the component-based flow that renders at least part of a computer screen display; and

an action object element managing events that occur within a state of the process defined by said process object and driving screen navigations used in rendering the computer screen display for the front end user journey.

2. The account opening computer system of claim 1, wherein the flexible front end user interface provides a business user functionality to deploy champion and challenger user journeys and business processes, and determine an effective user journey responsive to predetermined criteria based on at least one of completion time and completion rate.

3. The account opening computer system of claim 1, wherein the flexible front end user interface captures processing data to detect where a user journey or a business process may be defective or ineffective responsive to predetermined criteria.

4. The account opening computer system of claim 1, wherein the flexible front end user interface provides a business user functionality to determine whether a user journey or a business process is defective responsive to predetermined criteria and, when the user journey or the business process is defective, to deploy a new user journey.

5. The account opening computer system of claim 1, wherein the account opening computer system manages the user journey and the business process substantially separately so that the user journey and the business process can be modified with substantially minimum impact to one another.

6. The account opening computer system of claim 1, wherein the plurality of portlets provide macro services that are configured, based one or more runtime parameters, to execute one or more micro services to fulfill a user request.

7. The account opening computer system of claim 6, wherein the business process can be enhanced by at least one of modifying the composition of the macro services and changing the behaviors of the micro services.

8. The account opening computer system of claim 6, wherein the flexible front end user interface provides configurable service invocation so that service calls can be linked to buttons in Java Server Pages (JSPs).

9. The account opening computer system of claim 1, wherein the computer implemented front end user journey is configurable so that the screen flow can be altered.

10. The account opening computer system of claim 1, wherein the flexible front end user interface provides functionality to save an application and finish a front end session, and to retrieve the application at a later time and resume from where the application was saved.

11. The account opening computer system of claim 1, wherein the UI object components comprise logical groups of data instead of data in individual fields.

12. The account opening computer system of claim 1, wherein each portlet is packaged in a web application archive (WAR).

13. The account opening computer system of claim 12, wherein the plurality of portlets are wired to each other.

14. The account opening computer system of claim 13, wherein the portlet wiring is defined in a Web Services Description Language (WSDL) file in the WAR.

15. The account opening computer system of claim 13, wherein the data for the computer screen displays are passed on the wire.

16. The account opening computer system of claim 1, wherein each portlet includes a flow navigator processor object determining the next step and, when the next step is defined in another portlet, establishing a request attribute to trigger a wire to the other portlet to execute the next step.

17. The account opening computer system of claim 16, wherein the flow navigator processor object uses a step-mapping configuration to determine if the next step is defined in a different portlet.

18. The account opening computer system of claim 16, wherein said triggering the wire comprises an initiating portlet sending a flow ID and a step ID as wired parameters to a target portlet.

19. The account opening computer system of claim 1, wherein the component-based object-oriented flow configuration further comprises an action-step object element defining an action handled by a branch class.

20. The account opening computer system of claim 19, wherein the branches are at least one of processor objects and service classes.

21. The account opening computer system of claim 1, wherein the action object element includes a branch-reference attribute indicating branch logic to be analyzed.

22. The account opening computer system of claim 1, wherein the component-based object-oriented flow configuration further comprises an option object element identifying a conditional output of a branch.

23. The account opening computer system of claim 1, in which a step ID and an action ID are mapped to an event defined in an ES configuration.

24. The account opening computer system of claim 1, wherein the flexible front end user interface comprises a Manage Instruction WAR including Capture Instruction, Instruction List, Instruction Details, Delete Instruction, and Edit Instruction portlets;

a Currency Calculator WAR including a Currency Calculator portlet; and

a Manage Linked Accounts WAR comprising Add Funding Source, Add Beneficiary, Delete Linked Account, Linked Account Details, Linked Account List, and Edit Linked Account portlets.

25. A method of opening an account for a user via a flexible front end user interface (UI) implemented by an account opening computer system and separating and decoupling a computer implemented user journey from a computer implemented process, comprising:

providing a plurality of portlets, each providing at least one functionality or a group of functionalities to be executed by said computer system and comprising a pluggable user interface software component managed in a web portal environment; and

providing a component-based object-oriented flow configuration defining software instructions implemented by said computer system to perform the computer implemented front end user journey, providing navigation functionality across said plurality of portlets, and managing data for computer screen displays in UI object components, said component-based object-oriented flow configuration comprising;

a process object element defining a process of the component-based flow that renders at least part of a computer screen display; and

an action object element managing events that occur within a state of the process defined by said process object and driving screen navigations used in rendering the computer screen display for the front end user journey,

wherein said providing the plurality of portlets further comprises providing at least one of an Entry Portlet executing first electronic instructions to manage a request to start an account opening process, a Gather Application Data Portlet executing second electronic instructions to capture applicant data, a Decision Portlet executing third electronic instructions to display one or more products as approved/denied/pending, a Funding Portlet executing fourth electronic instructions to capture payments and fee instructions for the application and products, a Boarding Portlet executing fifth electronic instructions to display an application summary screen, and a Cross-Sell Portlet executing sixth electronic instructions to transmit information regarding additional products.

26. The computer implemented method of claim 25, further comprising:

deploying champion and challenger user journeys and business processes; and

determining an effective user journey responsive to predetermined criteria based on at least one of completion time and completion rate.

27. The computer implemented method of claim 25, further comprising:

capturing processing data to detect where a user journey or a business process may be defective or ineffective responsive to predetermined criteria; and

when the user journey or the business process is defective, deploying a new user journey.

28. The computer implemented method of claim 25, further comprising managing the user journey and the business process substantially separately so that the user journey and the business process can be modified with substantially minimum impact to one another.

29. The computer implemented method of claim 25, further comprising providing a visual editor generating said component-based object-oriented flow configuration.

30. The computer implemented method of claim 25, further comprising providing at least one portlet providing functionality to save an application and finish a front end session, and to retrieve the application at a later time and resume from where the application was saved.

31. The computer implemented method of claim 25, further comprising providing a flow navigator processor object determining the next step and, when the next step is defined in another portlet, establishing a request attribute to trigger a wire to the other portlet to execute the next step.

32. The computer implemented method of claim 25, further comprising providing said component-based object-oriented flow configuration comprising at least one of an action-step object element defining an action handled by a branch class, an action object element including a branch-reference attribute indicating branch logic to be analyzed, and an option object element identifying a conditional output of a branch.

33. A computer implemented method of providing a user with a flexible front end user interface (UI) that separates and decouples a computer implemented user journey from a computer implemented application process, comprising:

providing a plurality of portlets, each providing at least one functionality or a group of functionalities to be executed by said computer system and comprising a pluggable user interface software component managed in a web portal environment;

executing the computer implemented front end user journey using a component-based object-oriented flow configuration defining software instructions implemented by said computer system;

providing navigation functionality across said plurality of portlets;

managing data for computer screen displays in UI object components;

defining a process of the component-based flow that renders at least part of a computer screen display; and

managing events that occur within a state of the process and driving screen navigations used in rendering the computer screen display,

wherein said providing the plurality of portlets further comprises providing at least one of an Entry Portlet executing first electronic instructions to manage a request to start an account opening process, a Gather Application Data Portlet executing second electronic instructions to capture applicant data, a Decision Portlet executing third electronic instructions to display one or more products as approved/denied/pending, a Funding Portlet executing fourth electronic instructions to capture payments and fee instructions for the application and products, a Boarding Portlet executing fifth electronic instructions to display an application summary screen, and a Cross-Sell Portlet executing sixth electronic instructions to transmit information regarding additional products.

34. The computer implemented method of claim 33, further comprising managing the user journey and the business process substantially separately so that the user journey and the business process can be modified with substantially minimum impact to one another.

35. The computer implemented method of claim 33, further comprising providing a visual editor generating said component-based object-oriented flow configuration.

36. The computer implemented method of claim 33, further comprising providing at least one portlet providing functionality to save an application and finish a front end session, and to retrieve the application at a later time and resume from where the application was saved.

37. The computer implemented method of claim 33, further comprising providing a plurality of core products portlets comprising at least one of:

Retrieve Application Portlet, Non-Straight Through Processing Application Maintenance Menu Portlet, Account Opening (AO) Work Item Update Portlet, Communication History Portlet, AO Activity History Portlet, AO Queue Management Services Portlet, AO To-Do Items Portlet, AO Entity Data Portlet, AO Application Documentation Portlet, AO Communication Portlet, Integrated Customer Communications Manager Free Format Utility Portlet, and AO Entitlement Portlet.

38. The computer implemented method of claim 33, further comprising:

providing a plurality of insurance portlets comprising a Quotes Portlet, an AS Entry Portlet, and a Policy Cancellation Portlet;

determining and presenting an insurance quote by the Quotes Portlet;

receiving from the user an acceptance of the insurance quote; and

initiating the computer implemented front end user journey responsive to said acceptance.

39. The computer implemented method of claim 33, wherein said providing the plurality of portlets further comprises providing a Validate Identity portlet wired to the Gather Application Data portlet, the Gather Application Data portlet configured to send data to the Validate Identity portlet, and the Validate Identity portlet configured to receive data from the Gather Application Data portlet and execute seventh electronic instructions to validate the identity of the applicant.

40. The computer implemented method of claim 33, wherein said providing the plurality of portlets further comprises providing at least one of a Terms and Conditions (T&

C) Portlet executing eighth electronic instructions to display terms and conditions for one or more approved products, and a Product Configuration Portlet executing ninth electronic instructions to display product configuration options for one or more products accepted by the applicant.