Identity-based interactive response message

• US 9,276,775 B2
• Filed: 09/05/2007
• Issued: 03/01/2016
• Est. Priority Date: 09/05/2007
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Anantharaman, Sundaram, Bedekar, Sameer Dilip
• Primary Examiner(s): Chu, Wutchung
• Application Number:
  US11/850,487
• Publication Number:
  US 20090059897A1
• Time in Patent Office: 3,100 Days
• Field of Search: 370/352, 370/231, 370/356, 370/400, 709/206, 709/224, 709/228, 704/275, 379/355.02, 379/355.07, 379/76, 379/88.19, 379/142.01, 379/142.06, 379/88.16, 379/207.15, 379/67.1, 455/413, 455/412.1, 455/412.2, 455/415
• US Class Current: 1/1
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/53391 dependent on calling party

Abstract

A system that can deliver a tailored message based upon characteristics surrounding an incoming communication. In one aspect, the system is a targeted voice-mail system that has the capability to provide a unique voice-mail depending upon the communication characteristics which include the identity of caller or the initiator of the call, whether a specific identity or within a group, the identity for which the call is targeted, and the intent of the caller. Additionally, other contextual factors can be considered in generating, locating and/or rendering a tailored response message.

Claims

1. A system configured to facilitate identity-based response message management, comprising:

a processor and a computer-readable storage medium storing processor-executable instructions of executable components which, in execution, cause the system to facilitate identity-based response message management, the executable components comprising;

an identity generation component, wherein the identity generation component is configured to;

establish an identity of an initiator of a communication from multiple identities associated with the initiator of the communication according to current contextual factors surrounding the initiator; and

establish an identity of a target of the communication from multiple identities associated with the target of the communication according to current contextual factors surrounding the target;

wherein the identity of the initiator and the identity of the target differs depending on at least one of the time of day and respective locations of the initiator and the target; and

a message selection component configured to tailor a message to the initiator as a function of the established identity of the initiator and the established identity of the target, dynamic contextual information of the initiator and the target, and in view of call criteria comprising a priority associated with the communication by the initiator of the communication.

2. The system of claim 1, wherein the message selection component is configured to employ the identity of the target to tailor the message.

3. The system of claim 1, wherein the communication is a voice call.

4. The system of claim 1, wherein priority associated with the communication of the call criteria is one of “

normal”

, “

business”

or “

urgent”

.

5. The system of claim 1, the executable components further comprising an analysis component configured to evaluate a header of the communication, wherein the header is configured to identify the call criteria.

6. The system of claim 5, wherein the analysis component is configured to employ at least one of a container list to establish a container identification as a function of the identity of the target, a category list to establish a category identification as a function of call criteria or a callee list to establish a callee identification as a function of the identity of the initiator, the message selection component being configured to employ at least one of the container identification, the category identification or the callee identification to establish a tailored message.

7. The system of claim 6, wherein the container list includes a cross-reference of a plurality of masks, types and containers configured to assist in identification of the container identification.

8. The system of claim 6, wherein the category list includes a cross-reference of a plurality of category designations and category names configured to assist in identification of the category identification.

9. The system of claim 6, wherein the callee list includes a plurality of callee designations and masks configured to assist in identification of the callee identification.

10. The system of claim 1, the executable components further comprising a selection logic component configured to employ at least one of a container identification, a category identification or the callee identification to establish a tailored message.

11. The system of claim 10, wherein the selection logic is configured to employ a message list and a result table to tailor the message.

12. The system of claim 11, wherein the message list includes a cross-reference of a plurality of messages, audio files and text strings configured to assist in generation of the tailored message.

13. The system of claim 11, wherein the result table includes a cross-reference of a plurality of category designations, containers, callee identifications, and messages configured to assist in selection of the tailored message.

14. The system of claim 10, the executable components further comprising a reasoning component that includes at least one of a policy component, an intelligence component or a context awareness component configured to effect selection of the tailored message.

15. A computer-implemented method of managing response messages, the computer-implemented method comprising:

executing computer-executable instructions that, when executed, cause operations to be performed comprising;

receiving an incoming Voice Over Internet Protocol (VoIP) communication from a caller to a callee;

determining an identity of the caller from multiple identities associated with the caller based, at least, on whether a device from which the VoIP communication originates is owned by the caller or owned by an enterprise;

determining an identity of the callee from multiple identities associated with the callee;

evaluating a priority of the incoming VoIP communication, the priority of the incoming VoIP communication being established by the caller; and

selecting a response message based upon the identity of the caller and the identity of the callee, dynamic contextual information of the callee comprising at least one of the time of day and location of the caller and the callee, and the priority of the incoming VoIP communication.

16. The computer-implemented method of claim 15, further comprising analyzing a header of the communication to establish the priority.

17. One or more computer storage media, not including signals, and having instructions stored thereon that, when executed by a processor, cause the processor to perform operations comprising:

receiving an incoming communication;

establishing an identity of the caller from multiple identities of the caller;

establishing an identity of the callee from multiple identities of the callee;

establishing dynamic contextual information of the callee comprising at least one of the time of day and the respective locations of the caller and callee;

establishing a priority of the incoming communication as associated with the incoming communication by the caller; and

selecting a voicemail message from a plurality of voicemail messages, the selecting being based upon a relationship between the identity of the caller, the identity of the callee, the dynamic contextual information of the callee, and the priority.

18. The one or more computer storage media of claim 17, having further instructions stored thereon that, when executed by the processor, cause the processor to perform further operations comprising programming the relationship in accordance with a preference of a user.

19. The one or more computer storage media of claim 17, having further instructions stored thereon that, when executed by the processor, cause the processor to perform further operations comprising inferring the relationship based upon contextual awareness.