QR data proxy and protocol gateway
First Claim
1. An encoded image communications portal system for converting the scanning action by a first party of a machine-readable optical image to a human understandable written or voice message for transmission to a different party, the system comprising:
- computer hardware configured as a data proxy, the data proxy configured to receive from a user device personal user data and computer-actionable text derived from a machine-readable optical image read by the user device, wherein the machine-readable text is related to a particular item;
non-transient computer readable media having a database with a plurality of templates stored thereon, each template defining a different computer routine for generating a human understandable message based on the received personal user data and the computer-actionable text derived from the machine-readable optical image;
computer hardware configured as an application server, the application server configured to query the database for a selected one of the templates based on the personal user data and the computer-actionable text derived from the machine-readable optical image, and to generate the human understandable message using the selected template;
wherein the application server utilizes a speech conversion processor and media server configured to generate a human understandable voice message when the template directs that a voice message is to be generated;
wherein the application server utilizes a text conversion processor and media server configured to generate a human understandable written message when the template directs that a written message is to be generated;
computer hardware configured as an outgoing data access point, the data access point configured to transmit the human understandable written message to a contact center resource; and
computer hardware configured as a telephony proxy, the telephony proxy configured to transmit the human understandable voice message to the contact center resource.
10 Assignments
0 Petitions
Accused Products
Abstract
A quick response (QR) proxy and protocol gateway for interfacing with a carrier network, a QR-equipped device, and a contact center and contact center database is disclosed. A data link is connected to a carrier network to receive QR codes and other data. Additional data links are connected to a contact center database and a QR-equipped device to obtain information used in determining routing and tagging instructions. A user interface is connected to the gateway to accept configurable conditions for determining routing instructions. There is a text conversion function and speech conversion function for each target enterprise contact center. Synchronization between stored user preferences to automated or semi-automated customer service routes is provided by a consumer preference template system.
-
Citations
12 Claims
-
1. An encoded image communications portal system for converting the scanning action by a first party of a machine-readable optical image to a human understandable written or voice message for transmission to a different party, the system comprising:
-
computer hardware configured as a data proxy, the data proxy configured to receive from a user device personal user data and computer-actionable text derived from a machine-readable optical image read by the user device, wherein the machine-readable text is related to a particular item; non-transient computer readable media having a database with a plurality of templates stored thereon, each template defining a different computer routine for generating a human understandable message based on the received personal user data and the computer-actionable text derived from the machine-readable optical image; computer hardware configured as an application server, the application server configured to query the database for a selected one of the templates based on the personal user data and the computer-actionable text derived from the machine-readable optical image, and to generate the human understandable message using the selected template; wherein the application server utilizes a speech conversion processor and media server configured to generate a human understandable voice message when the template directs that a voice message is to be generated; wherein the application server utilizes a text conversion processor and media server configured to generate a human understandable written message when the template directs that a written message is to be generated; computer hardware configured as an outgoing data access point, the data access point configured to transmit the human understandable written message to a contact center resource; and computer hardware configured as a telephony proxy, the telephony proxy configured to transmit the human understandable voice message to the contact center resource. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
Specification