System and method for modifying communication information (MCI)

• US 9,282,186 B2
• Filed: 09/18/2013
• Issued: 03/08/2016
• Est. Priority Date: 10/20/2005
• Status: Active Grant

• Current Assignee: Nobelbiz Incorporated
• Original Assignee: Nobelbiz Incorporated
• Inventors: Siminoff, James
• Primary Examiner(s): NGUYEN, QUYNH H
• Application Number:
  US14/030,384
• Publication Number:
  US 20140029738A1
• Time in Patent Office: 902 Days
• Field of Search: 379/201.01, 379/220.01, 379/221.01, 379/142.06
• US Class Current: 1/1
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A system for handling an outbound call from a call originator to a plurality of call targets, including a database storing a plurality of outgoing telephone numbers, each outgoing telephone number having one of two or more area codes. The system including an information processor configured to process at least an area code of a telephone number of the call targets, select from the database telephone numbers from the plurality of outgoing telephone numbers where the selected telephone numbers have at least an area code the same as the area code of the telephone number of the call targets, set caller identification data of the outbound calls to the selected telephone numbers, and transmit the caller identification data to the call targets in connection with the outbound calls.

Claims

1. A system for handling a plurality of outbound calls from a call originator using a private branch exchange to a plurality of call targets, the system comprising:

a database storing a plurality of outgoing telephone numbers, each outgoing telephone number having one of two or more area codes; and

the private branch exchange having an information processor configured to;

a) process a first trigger comprising at least an area code of a first telephone number of a first call target;

b) select from the database a first outgoing telephone number from the plurality of outgoing telephone numbers where the first outgoing telephone number has at least an area code the same as the area code of the telephone number of the first call target;

c) set first caller identification data of a first outbound call to the first outgoing telephone number;

d) originate the first outbound call and transmit the first caller identification data to the first call target in connection with the first outbound call;

e) process a second trigger comprising at least an area code of a second telephone number of a second call target, the second telephone number having at least an area code different from the area code of the first telephone number of the first call target;

f) select from the database a second outgoing telephone number from the plurality of outgoing telephone numbers where the second outgoing telephone number has at least an area code the same as the area code of the second telephone number of the second call target, the second outgoing telephone number having at least an area code different from the area code of the first telephone number of the first call target;

g) set second caller identification data of a second outbound call to the second outgoing telephone number; and

h) originate the second outbound call and transmit the second caller identification data to the second call target in connection with the second outbound call.

2. The system of claim 1, wherein two of the plurality of outgoing telephone numbers have the same area code but different prefixes.

3. The system of claim 1, wherein the private branch exchange is operated by the call originator.

4. The system of claim 1, wherein the first caller identification data is included in a first signaling message, and the second caller identification data is included in a second signaling message.

5. The system of claim 1, wherein the private branch exchange comprises one of a corporate phone system, a predictive dialer, and a call distribution system.

6. The system of claim 1, wherein the selected first outgoing telephone number has an area code and a prefix the same as an area code and a prefix of the first telephone number of the first call target.

7. The system of claim 1, wherein the selected first outgoing telephone number has an area code different from an area code of a telephone number of the call originator.

8. A private branch exchange comprising a computer for handling outbound calls from a call originator to first and second call targets, the computer comprising:

memory having at least one region for storing computer executable program code; and

the private branch exchange having a processor for executing the computer executable program code stored in the memory, where the computer executable program code comprises;

a) code for processing at least a portion of a telephone number of the first call target;

b) code for accessing a database storing a plurality of outgoing telephone numbers, each outgoing telephone number having one of two or more area codes;

c) code for selecting from the database a first selected telephone number from the plurality of outgoing telephone numbers based on at least a portion of the telephone number of the first call target, the first selected telephone number having an area code from a geographic region the same as a geographic region of an area code of the telephone number of the first call target;

d) code for setting caller identification data of the first outbound call to the first selected telephone number;

e) code for originating the first outbound call and transmitting the caller identification data to the first call target in connection with the first outbound call;

f) code for processing at least a portion of a telephone number of the second call target;

g) code for accessing the database storing the plurality of outgoing telephone numbers;

h) code for selecting from the database a second selected telephone number from the plurality of outgoing telephone numbers based on at least a portion of the telephone number of the second call target, the second selected telephone number having an area code from a geographic region the same as a geographic region of an area code of the telephone number of the second call target, the second selected telephone number having at least an area code different from the area code of the first telephone number of the first call target;

i) code for setting caller identification data of the second outbound call to the second selected telephone number; and

j) code for originating the second outbound call and transmitting the caller identification data to the second call target in connection with the second outbound call.

9. The computer of claim 8, wherein the geographic region is one of a state and other municipality smaller than a state.

10. The computer of claim 8, wherein the private branch exchange is operated by the call originator.

11. The computer of claim 8, wherein the caller identification data for the first call target is included in a first signaling message, and the caller identification data for the second call target is included in a second signaling message.

12. The computer of claim 8, wherein the private branch exchange comprises one of a corporate phone system, a predictive dialer, and a call distribution system.

13. A system for handling an outbound call from a call originator using a private branch exchange to a call target, the system comprising:

a database storing a plurality of outgoing telephone numbers, wherein an area code of one outgoing telephone number is different from an area code of another outgoing telephone number; and

the private branch exchange having an information processor controlled by the call originator and configured to;

a) process a trigger comprising at least an area code of a telephone number of the call target;

b) select from the database a telephone number from the plurality of outgoing telephone numbers where the selected telephone number has at least an area code the same as the area code of the telephone number of the call target;

c) set caller identification data of the outbound call to the selected telephone number; and

d) originate the outbound call and transmit the set caller identification data to the call target in connection with the outbound call.

14. The system of claim 13, wherein the private branch exchange, is operated by the call originator.

15. The system of claim 13, wherein the caller identification data is included in a signaling message.

16. The system of claim 13, wherein the private branch exchange comprises one of a corporate phone system, a predictive dialer, and a call distribution system.

17. The system of claim 13, wherein the selected telephone number has an area code and a prefix the same as an area code and a prefix of the telephone number of the call target.

18. The system of claim 13, wherein the selected telephone number has an area code different from an area code of a telephone number of the call originator.

19. A computer for handling an outbound call from a call originator using a private branch exchange to a call target, the computer comprising:

memory having at least one region for storing computer executable program code; and

the private branch exchange having a processor for executing the computer executable program code stored in the memory, where the computer executable program code comprises;

code for processing at least a portion of a telephone number of the call target;

code for accessing a database storing a plurality of outgoing telephone numbers, wherein an area code of one outgoing telephone number is different from an area code of another outgoing telephone number;

code for selecting from the database a telephone number from the plurality of outgoing telephone numbers based on at least a portion of the telephone number of the call target, the selected telephone number having an area code from a geographic region the same as a geographic region of an area code of the telephone number of the call target;

code for setting caller identification data of the outbound call to the selected telephone number; and

code for originating the outbound call and transmitting the set caller identification data to the call target in connection with the outbound call.

20. The computer of claim 19, wherein the geographic region is one of a state and other municipality smaller than a state.

21. The computer of claim 19, wherein the private branch exchange, is operated by the call originator.

22. The computer of claim 19, wherein the caller identification data is included in a signaling message.

23. The computer of claim 19, wherein the private branch exchange comprises one of a corporate phone system, a predictive dialer, and a call distribution system.

24. A computer implemented method for handling an outbound call from a call originator using a private branch exchange to a call target comprising:

processing a trigger in the form of at least a portion of a telephone number of the call target;

accessing a database storing a plurality of outgoing telephone numbers, wherein an area code of one outgoing telephone number is different from an area code of another outgoing telephone number;

selecting from the database a telephone number from the plurality of outgoing telephone numbers based on at least a portion of the telephone number of the call target, the selected telephone number having an area code from a geographic region the same as a geographic region of an area code of the telephone number of the call target;

setting caller identification data of the outbound call to the selected telephone number; and

originating the outbound call and transmitting the set caller identification data to the call target in connection with the outbound call.

25. The computer implemented method of claim 24, wherein the geographic region is one of a state and other municipality smaller than a state.

26. The computer implemented method of claim 24, wherein the private branch exchange is operated by the call originator.

27. The computer implemented method of claim 24, wherein the set caller identification data is included in a signaling message.

28. The computer implemented method of claim 24, wherein the private branch exchange comprises one of a corporate phone system, a predictive dialer, and a call distribution system.