Voice message exchange
First Claim
1. A computer implemented method for providing message communication between an inmate of a secured premises and an outside party, the method comprising:
- receiving a telephone call from the outside party;
authenticating the outside party during the telephone call;
recording, after the outside party has been authenticated, an incoming audio message of the outside party designated for the inmate;
notifying the inmate of the recorded incoming audio message;
authenticating the inmate;
providing access to a personal account by the authenticated inmate;
playing back the recorded incoming audio message for the authenticated inmate;
recording an outgoing audio message by the authenticated inmate designated for the outside party;
determining whether the outside party has an account;
accessing the account of the outside party in response to determining that the outside party has the account; and
upon a determination that the outside party does not have the account;
issuing a series of prompts to the outside party;
creating the account based on responses to the series of prompts; and
accessing the created account of the outside party;
notifying the outside party of the recorded outgoing audio message, the notifying of the outside party including;
placing a call to the outside party; and
prompting the outside party to accept or reject the recorded outgoing audio message; and
upon the outside party rejecting the recorded outgoing message;
prompting the outside party whether to block calls from the inmate;
terminating the call with the outside party;
deleting the recorded outgoing audio message; and
notifying the inmate of the rejection and whether the outside party has requested that calls from the inmate be blocked.
8 Assignments
0 Petitions
Accused Products
Abstract
Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution'"'"'s requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.
-
Citations
16 Claims
-
1. A computer implemented method for providing message communication between an inmate of a secured premises and an outside party, the method comprising:
-
receiving a telephone call from the outside party; authenticating the outside party during the telephone call; recording, after the outside party has been authenticated, an incoming audio message of the outside party designated for the inmate; notifying the inmate of the recorded incoming audio message; authenticating the inmate; providing access to a personal account by the authenticated inmate; playing back the recorded incoming audio message for the authenticated inmate; recording an outgoing audio message by the authenticated inmate designated for the outside party; determining whether the outside party has an account; accessing the account of the outside party in response to determining that the outside party has the account; and upon a determination that the outside party does not have the account; issuing a series of prompts to the outside party; creating the account based on responses to the series of prompts; and accessing the created account of the outside party; notifying the outside party of the recorded outgoing audio message, the notifying of the outside party including; placing a call to the outside party; and prompting the outside party to accept or reject the recorded outgoing audio message; and upon the outside party rejecting the recorded outgoing message; prompting the outside party whether to block calls from the inmate; terminating the call with the outside party; deleting the recorded outgoing audio message; and notifying the inmate of the rejection and whether the outside party has requested that calls from the inmate be blocked. - View Dependent Claims (2, 3, 4, 5, 11, 12, 13, 14, 15, 16)
-
-
6. A system for providing message communication between an inmate of a secured premises and an outside party, the system comprising:
-
a site platform configured to; receive a telephone call from the outside party; determine whether the outside party has an account; access the account of the outside party in response to determining that the outside party has the account; upon a determination that the outside party does not have the account; issue a series of prompts to the outside party; create the account based on responses to the series of prompts; and access the created account of the outside party, authenticate the outside party during the telephone call; record, after the outside party has been authenticated, an incoming audio message of the outside party designated for the inmate; notify the inmate of the recorded incoming audio message; authenticate the inmate; provide access to a personal account by the authenticated inmate; play back the recorded incoming audio message for the authenticated inmate; record an outgoing audio message by the authenticated inmate designated for the outside party; notify the outside party of the recorded outgoing audio message by; placing a call to the outside party; and prompting the outside party to accept or reject the recorded outgoing audio message; and upon the outside party rejecting the recorded outgoing message; prompt the outside party whether to block calls from the inmate; terminate the call with the outside party; delete the recorded outgoing audio message; and notify the inmate of the rejection and whether the outside party has requested that calls from the inmate be blocked. - View Dependent Claims (7, 8, 9, 10)
-
Specification