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Method and apparatus for providing special call handling for valued customers of retailers

  • US 9,282,198 B2
  • Filed: 06/16/2014
  • Issued: 03/08/2016
  • Est. Priority Date: 12/16/2004
  • Status: Active Grant
First Claim
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1. A method for processing a call setup message in a communication network, the method comprising:

  • receiving, by a processor in the communication network, the call setup message from an endpoint device of a calling party to a called party;

    verifying, by the processor, the calling party is associated with a valued customer status and the called party is a registered retailer based upon the call setup message; and

    processing, by the processor, the call setup message in accordance with a registered service logic when the calling party is associated with the valued customer status and the called party is the registered retailer instead of processing the call setup message in accordance with a service logic associated with a regular customer status, wherein the registered service logic presents a pre-recorded message of a promotion and directs a call to a live attendant following the pre-recorded message of the promotion being presented.

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