Systems and methods for identifying and delivering tailored content based upon a service dialog
First Claim
Patent Images
1. A method, comprising:
- receiving, by a computer-based system configured for processing a service dialog, a custom request for tailored content;
performing, by the computer-based system and in response to the custom request, a custom service dialog to obtain information related to the custom request,wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request;
embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;
communicating, by the computer-based system, the plurality of tailored options,wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, a consumer profile, a consumer pattern, consumer preferences, or content metadata,wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,wherein the content metadata includes category data associated with the tailored content,wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, andwherein the plurality of tailored options include merchant data related to advertising and offers,communicating, by the computer-based system, a payment option for selection;
wherein the payment option is based on the custom service dialog,wherein the payment option is associated with the tailored options;
receiving, by the computer-based system, a selection of the payment option; and
performing, by the computer-based system and in response to the receiving, a transaction with a transaction account.
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Abstract
The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
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Citations
20 Claims
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1. A method, comprising:
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receiving, by a computer-based system configured for processing a service dialog, a custom request for tailored content; performing, by the computer-based system and in response to the custom request, a custom service dialog to obtain information related to the custom request, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the computer-based system, the plurality of tailored options, wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, a consumer profile, a consumer pattern, consumer preferences, or content metadata, wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the content metadata includes category data associated with the tailored content, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, and wherein the plurality of tailored options include merchant data related to advertising and offers, communicating, by the computer-based system, a payment option for selection; wherein the payment option is based on the custom service dialog, wherein the payment option is associated with the tailored options; receiving, by the computer-based system, a selection of the payment option; and performing, by the computer-based system and in response to the receiving, a transaction with a transaction account. - View Dependent Claims (2, 3, 4, 5, 6, 7, 16, 17, 18, 19, 20)
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8. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system configured for processing a service dialog, cause the computer-based system to perform operations comprising:
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receiving, by the computer-based system, a custom request for tailored content; performing, by the computer-based system and in response to the custom request, a custom service dialog to obtain information related to the custom request, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the computer-based system, the plurality of tailored options, wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, a consumer profile, a consumer pattern, consumer preferences, or content metadata, wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the content metadata includes category data associated with the tailored content, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, and wherein the plurality of tailored options include merchant data related to advertising and offers, communicating, by the computer-based system, a payment option for selection; wherein the payment option is based on the custom service dialog, wherein the payment option is associated with the tailored options; receiving, by the computer-based system, a selection of the payment option; and performing, by the computer-based system and in response to the receiving, a transaction with a transaction account. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a processor configured for processing a service dialog, a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising; receiving, by the processor, a custom request for tailored content; performing, by the processor and in response to the custom request, a custom service dialog to obtain information related to the custom request, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request; embedding, by the processor, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the processor, the plurality of tailored options, wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, a consumer profile, a consumer pattern, consumer preferences, or content metadata, wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the content metadata includes category data associated with the tailored content, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor, and wherein the plurality of tailored options include merchant data related to advertising and offers, communicating, by the processor, a payment option for selection; wherein the payment option is based on the custom service dialog, wherein the payment option is associated with the tailored options; receiving, by the processor, a selection of the payment option; and performing, by the processor and in response to the receiving, a transaction with a transaction account.
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Specification