Preserving collaboration history with relevant contextual information
First Claim
Patent Images
1. A system comprising:
- a server further comprising at least one processor coupled to at least one memory and communicatively linked through a network to one or more external systems;
wherein the server is further configured to initiate executable operations comprising;
monitoring a chat session between at least two participants communicating over the network;
analyzing the content sent between the at least two participants;
creating a transcript describing the content sent between the at least two participants;
detecting a trigger in the chat session between the at least two participants, wherein the trigger is detected from at least one of the chat session or from the one or more external systems communicatively linked through the network;
responsive to the trigger, identifying an event that is correlated with the chat session, wherein the event is included in the transcript;
obtaining event data for the event occurring during the chat session and involving at least one of the participants;
wherein the event data is obtained by at least one of an analysis of the messages exchanged as part of the chat session or from a query to the one of more external systems;
including the event data within an annotated transcript of the chat session; and
storing the annotated transcript for review.
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Abstract
Preserving collaborative history includes detecting a trigger for a chat session between at least two participants using a processor and, responsive to the trigger, obtaining event data for an event occurring during the chat session and involving at least one of the participants. The event data is included within a transcript of the chat session. In other cases, event data is obtained from external systems that is correlated with the chat session and is included within the transcript.
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Citations
14 Claims
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1. A system comprising:
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a server further comprising at least one processor coupled to at least one memory and communicatively linked through a network to one or more external systems; wherein the server is further configured to initiate executable operations comprising; monitoring a chat session between at least two participants communicating over the network; analyzing the content sent between the at least two participants; creating a transcript describing the content sent between the at least two participants; detecting a trigger in the chat session between the at least two participants, wherein the trigger is detected from at least one of the chat session or from the one or more external systems communicatively linked through the network; responsive to the trigger, identifying an event that is correlated with the chat session, wherein the event is included in the transcript; obtaining event data for the event occurring during the chat session and involving at least one of the participants;
wherein the event data is obtained by at least one of an analysis of the messages exchanged as part of the chat session or from a query to the one of more external systems;including the event data within an annotated transcript of the chat session; and storing the annotated transcript for review. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer program product, comprising:
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a computer-readable storage memory having stored thereon program code that, when executed, configures; a server further comprising at least one processor coupled to at least one memory and communicatively linked through a network to one or more external systems; wherein the server is further configured to initiate executable operations comprising; monitoring a chat session between at least two participants communicating over the network; analyzing the content sent between the at least two participants; creating a transcript describing the content sent between the at least two participants; detecting a trigger in the chat session between the at least two participants, wherein the trigger is detected from at least one of the chat session or from the one or more external systems communicatively linked through the network; responsive to the trigger, identifying an event that is correlated with the chat session, wherein the event is included in the transcript; obtaining event data for the event occurring during the chat session and involving at least one of the participants;
wherein the event data is obtained by at least one of an analysis of the messages exchanged as part of the chat session or from a query to the one of more external systems;including the event data within an annotated transcript of the chat session; and storing the annotated transcript for review. - View Dependent Claims (10, 11, 12, 13, 14)
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Specification