Call center system with redundant components and method of operation thereof
First Claim
Patent Images
1. A method of operation of a call center system comprising:
- providing an operator console having a first interface port and a second interface port;
transmitting a transfer mode message from the first interface port for selecting a redundant mode of transfer;
communicating with a local controller, having a primary interface port and a secondary interface port, by the operator console;
establishing a redundant communication mode between the operator console and the local controller includes accepting a first message, to be received from the primary interface port or the secondary interface port, and disregarding a second message to arrive; and
transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port.
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Abstract
A method of operation of a call center system includes: providing an operator console having a first interface port and a second interface port; communicating with a local controller, having a primary interface port and a secondary interface port, by the operator console; establishing a redundant communication mode between the operator console and the local controller; and transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port.
11 Citations
20 Claims
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1. A method of operation of a call center system comprising:
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providing an operator console having a first interface port and a second interface port; transmitting a transfer mode message from the first interface port for selecting a redundant mode of transfer; communicating with a local controller, having a primary interface port and a secondary interface port, by the operator console; establishing a redundant communication mode between the operator console and the local controller includes accepting a first message, to be received from the primary interface port or the secondary interface port, and disregarding a second message to arrive; and transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port. - View Dependent Claims (2, 3, 4, 5)
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6. A method of operation of a call center system comprising:
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providing an operator console having a first interface port and a second interface port; transmitting a transfer mode message from the first interface port for selecting a redundant mode of transfer including receiving a transfer mode acknowledge message by the operator console; accessing a network through the operator console by the first interface port and the second interface port including transmitting a first application message; communicating with a local controller, having a primary interface port and a secondary interface port, through the network by each of the primary interface port and the secondary interface port; establishing a redundant communication mode between the operator console and the local controller includes accepting a first message, to be received from the primary interface port or the secondary interface port, and disregarding a second message to arrive; and transmitting redundant messages between the operator console and the local controller including transmitting transmission headers having identical content on the first interface port and the second interface port. - View Dependent Claims (7, 8, 9, 10)
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11. A call center system comprising:
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an operator console having a first interface port and a second interface port including a transfer mode message sent from the first interface port for selecting a redundant mode of transfer; and a local controller, having a primary interface port and a secondary interface port, for establishing a redundant communication mode between the operator console and the local controller includes a first message to be received from the primary interface port or the secondary interface port accepted and a second message to arrive is disregarded. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification