Methods and systems for automated business dialing

• US 9,288,643 B2
• Filed: 12/20/2010
• Issued: 03/15/2016
• Est. Priority Date: 12/20/2010
• Status: Active Grant

• Current Assignee: Shanghai Chule (CooTek) Information Technology Co., Ltd.
• Original Assignee: Shanghai Chule (CooTek) Information Technology Co., Ltd.
• Inventors: Wang, Jialiang, Zhang, Kan, Zhao, Yang, Xie, Haichao
• Primary Examiner(s): MIZRAHI, DIANE D
• Application Number:
  US13/502,511
• Publication Number:
  US 20130295999A1
• Time in Patent Office: 1,912 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/2746 Sorting, e.g. according to history or frequency of use
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 1/2748 by matching character strings
• CPC Class Codes: H04M 2201/54 Object oriented software
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57
• CPC Class Codes: H04M 2250/70 methods for entering alphabetical characters, e.g. multi-tap or dictionary disambiguation methods for entering alphabetical characters per se G06F3/0237
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04W 4/022 with dynamic range variability
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

Systems and methods consistent with the invention relate to automated business and service dialing. According to one exemplary embodiment, a business dialing system is disclosed. The system includes a memory configured to store a plurality of business objects containing phone numbers corresponding to a plurality of business entities. The system further includes a user input device configured to detect key presses. The system also includes a processor coupled to the user input device and the memory. The processor is configured to generate a key sequence and a number sequence based on the detected key presses. The processor is further configured to search the memory for business objects corresponding to the key sequence. The system further includes a display device configured to display the number sequence and the business objects. The user input interface is further configured to detect a selection of a business object, among the business objects, or a dial command. The processor is configured to perform an action associated with the selected business object if the selection of the business object is detected, and dial the number sequence as a phone number if the dial command is detected.

Claims

1. A business dialer system configured to search for a business phone number and dial the business phone number, comprising,

a memory configured to store a plurality of business objects, wherein the plurality of business objects include one or more data fields;

a user input device including multiple physical or virtual keys, the user input device configured to detect key presses;

a processor coupled to the user input device and the memory, wherein the processor is configured to;

generate a key sequence and a number sequence based on the detected key presses;

search the memory for business objects corresponding to the key sequence based on the one or more data fields; and

a display device configured to display a user interface, the user interface displaying the number sequence and the business objects, wherein the user interface is further configured to

detect a selection of a business object, among the business objects displayed in the user interface, or a dial command, wherein the processor is configured to;

determine whether the selection of the business object or the dial command is detected;

perform an action associated with the selected business object when the selection of the business object is detected; and

dial the number sequence as a phone number when the dial command is detected.

2. The system of claim 1, wherein the business objects contain location information of respective business entities.

3. The system of claim 2, wherein the processor is further configured to detect a user location, wherein the business objects are ranked based on distances between the user location and the respective business entities, and wherein the user interface is configured to display the business objects in a ranked order.

4. The system of claim 2, wherein the processor is further configured to:

create a new business object;

or

update the business objects stored in the memory based on the downloaded business objects.

5. The system of claim 1, further comprising a communication interface configured to

download the business objects from an online service upon a triggering event;

and

store the downloaded business objects in the memory.

6. The system of claim 5, wherein the triggering event is one of:

a change of user location associated with the business dialer system;

change of information relating to business entities previously stored in the memory;

or a predetermined time interval having expired, and

wherein the business objects downloaded from the online service are associated with business entities within a predetermined distance from the user location;

or business entities that are changed.

7. The system of claim 1, wherein the processor is further configured to:

send an online search request to an online service when an initiation is received; and

receive online search results from the online service.

8. The system of claim 7, wherein the processor is further configured to:

send a supplemental online search request to the online service for obtaining supplemental business objects, wherein the supplemental online search request includes the key sequence;

or send an additional online search request to the online service for additional information upon the selection of the business object, wherein the requested additional information is associated with the selected business object.

9. The system of claim 8, wherein the user interface further displays:

the supplemental business objects from the supplemental online search together with the business objects from searching the memory.

10. The system of claim 9, wherein the processor is further configured to:

rank the business objects from searching the memory with the supplemental business objects from the supplemental online search, and wherein the user interface is configured to

display the supplemental business objects from the supplemental online search at a lower rank than the business objects from searching the memory.

11. The system of claim 7, wherein the processor is further configured to:

receive the initiation when a pre-defined user action is detected, wherein the pre-defined user action includes a long-pressing action, a gesture or a click on a specific part of the selected business object, or a press on a function button of the user interface.

12. The system of claim 1, wherein the memory is further configured to store a plurality of contact objects, wherein the processor is further configured to simultaneously search the memory for contact objects corresponding to the key sequence and display one or more of the contact objects corresponding to the key sequence along with the business objects.

13. The system of claim 1, wherein the business objects are ranked based on a level of popularity associated with respective business entities, and wherein the user interface is configured to display the business objects in a ranked order.

14. The system of claim 1, wherein the business objects further include characteristic data corresponding to respective business entities, wherein the characteristic data of one of the business objects includes a business name in a foreign language, the business name including one or more foreign characters, wherein the processor is further configured to:

determine one or more foreign characters represented by the key sequence; and

search for a business object based on the determined one or more foreign characters.

15. The system of claim 14, wherein the foreign language is Chinese language, and wherein the one or more characters are Pinyin.

16. The system of claim 1, wherein the user interface includes:

an input display area to display the number sequence; and

a search result area to display the business objects corresponding to the key sequence.

17. The system of claim 16, wherein the business objects are displayed in the search result area in a ranked order based on a calling frequency associated with respective business entities.

18. The system of claim 16, wherein the search result area displays call log history before the key sequence is generated.

19. The system of claim 1, wherein the processor is further configured to:

count a number of the business objects identified from searching the memory;

compare with a threshold number the counted number of business objects; and

search online for additional business objects when the counted number of business object is less than the threshold number.

20. The system of claim 19, wherein the threshold number is determined based on the one or more data fields used as an online search criteria, the one or more data fields including a display name, a phone number, or a tag of the respective business object.

21. The system of claim 1, wherein the processor is further configured to

search the memory for contact objects, and wherein the user interface further displays the contact objects and the business objects in different color or font in the user interface.

22. The system of claim 1, wherein the processor is further configured to

search the memory for contact objects and the business objects in parallel without having to switch context.

23. The system of claim 1, wherein the one or more data fields include

an action field, the action field storing an action to be taken when the business object is selected, the action to be taken including dialing a proxy phone number, opening an URL, sending a SMS, or sending an email.

24. The system of claim 1, wherein the user input device further includes:

a physical or a virtual key not associated with a number, and wherein the processor is further configured to clear the number sequence displayed in the user interface when the physical or a virtual key not associated with a number is detected.

25. The system of claim 1, wherein the dial the number sequence as a phone number when the dial command is detected comprises:

dial the number sequence as a phone number when the dial command is detected without switching from the user interface displaying the number sequence and the business objects.

26. A business dialing method implemented on a business dialer system configured to search for a business phone number and dial the business phone number, comprising:

detecting key presses on a user input device, the user input device including multiple physical or virtual keys;

generating, by a processor, a key sequence and a number sequence based on the detected key presses;

search a memory for business objects corresponding to the key sequence based on one or more data fields included in the business objects;

displaying the number sequence and the business objects on a user interface of a display device;

detecting a selection of a business object, among the business objects displayed in the user interface, or a dial command;

determine whether the selection of the business object or the dial command is detected;

performing an action associated with the selected business object when the selection of the business object is detected; and

dialing the number sequence as a phone number when the dial command is detected without switching from the user interface displaying the number sequence and the business objects.

27. The method of claim 26, further comprising

downloading the business objects from an online service upon a triggering event:

and

storing the downloaded business objects in the memory.

28. The method of claim 26, further comprising:

sending an online search request to an online service for obtaining supplemental business objects, wherein the online search request includes the key sequence; and

receiving online search results including supplemental business objects corresponding to the key sequence from the online service.

29. The method of claim 26, further comprising:

sending an online search request to an online service for additional information associated with the selected business object;

receiving online search results from the online service, and

displaying the additional information.

30. The method of claim 26, further comprising:

searching the memory for contact objects and the business objects corresponding to the key sequence at the same time without switching context; and

displaying one or more contact objects related to the key sequence along with the business objects.

31. The method of claim 26, further comprising:

detecting a user location;

ranking the business objects based on distances between the user location and respective business entities; and

displaying the business objects in a ranked order.

32. A non-transitory computer-readable device that stores a set of instructions which, when executed by a processor, performs a business dialer method implemented on a business dialer system configured to search for a business phone number and dial the business phone number, the method comprising:

detecting key presses on a user input device, the user input device including multiple physical or virtual keys;

generating a key sequence and a number sequence based on the detected key presses;

searching a memory for business objects corresponding to the key sequence based on one or more data fields included in the business objects;

displaying the number sequence and the business objects on a user interface of a display device;

detecting a selection of a business object, among the business objects displayed in the user interface, or a dial command;

determining whether the selection of the business object or the dial command is detected;

performing an action associated with the selected business object when the selection of the business object is detected; and

dialing the number sequence as a phone number when the dial command is detected without switching from the user interface displaying the number sequence and the business objects.

33. The computer-readable device of claim 32, wherein the method further comprises:

downloading the business objects from an online service upon a triggering event; and

storing the downloaded business objects in the memory.

34. The computer-readable device of claim 32, wherein the method further comprises:

searching the memory, simultaneously with searching the memory for the business objects, for contact objects corresponding to the key sequence; and

displaying one or more of the contact objects corresponding to the key sequence along with the business objects.

35. The computer-readable device of claim 32, wherein the method further comprises:

detecting a user location;

ranking the business objects based on distances between the user location and respective business entities; and

displaying the business objects in a ranked order.

36. A business dialer system configured to search for a business phone number and dial the business phone number, comprising,

a memory configured to store a plurality of business objects, each of the plurality of business objects includes one or more data fields, wherein the business objects contain location information of respective business entities;

a user input device including multiple physical or virtual keys, the user input device configured to detect key presses;

a processor coupled to the user input device and the memory, wherein the processor is configured to;

generate a key sequence and a number sequence based on the detected key presses;

search the memory for business objects corresponding to the key sequence based on the one or more data fields;

detect a user location; and

rank the business objects based on distances between the user location and the respective business entities;

a display device configured to display a user interface, the user interface including;

an input display area to display the number sequence; and

a search result area to display the business objects in a ranked order, wherein the user input interface is further configured to;

detect a selection of a business object, among the business objects, or a dial command, wherein the processor is configured to;

determine whether one of the selection of the business object displayed in the user interface or a dial command is detected;

perform an action associated with the selected business object when the selection of the business object is detected; and

dial the number sequence as a phone number when the dial command is detected without switching from the user interface displaying the number sequence and the business objects; and

a communication interface configured to

download the business objects from an online service upon a triggering event.

37. The system of claim 36, wherein the triggering event is one of:

a change of the user location;

a change of information relating to business entities previously stored in the memory;

or

a predetermined time interval having expired, and

wherein the business objects downloaded from the online service are associated with business entities within a predetermined distance from the user location;

or with business entities that are changed.

38. The system of claim 36, wherein the processor is further configured to:

count a number of the business objects identified from searching the memory;

compare with a threshold number the counted number of business objects; and

search online for additional business objections when the counted number of business object is less than the threshold number, wherein the threshold is determined based on the one or more data fields used as an online search criteria, the one or more data fields including a display name, a phone number, or a tag of the respective business object.

39. The system of claim 38, wherein the processor is further configured to:

rank the business objects from searching the memory with the additional business objects from searching online, and wherein the user interface is configured to

display the additional business objects from searching online at a lower rank than the business objects from searching the memory.

40. The system of claim 36, wherein the processor is further configured to search the memory for contact objects and the business objects in parallel without switching context.

41. A business dialer system configured to search for a business phone number and dial the business phone number, comprising:

a user input device including multiple physical or virtual keys, the user input device configured to detect key presses;

a processor coupled to the user input device, wherein the processor is configured to;

generate a key sequence and a number sequence based on the detected key presses;

perform a search for business objects corresponding to the key sequence based on one or more data fields included in the business objects;

a display device configured to display a user interface, the user interface including;

an input display area to display the number sequence; and

a search result area to display the business objects, wherein the user input interface is further configured to;

detect a selection of a business object among the business objects displayed in the user interface or a dial command, wherein the processor is configured to;

determine whether the selection of the business object or a dial command is detected;

perform an action associated with the selected business object when the selection of the business object is detected; and

dial the number sequence as a phone number when the dial command is detected without switching from the user interface displaying the number sequence and the business objects; and

a communication interface configured to

download the business objects from an online service upon a triggering event.

42. The system of claim 41, wherein the triggering event is one of:

a change of the user location, wherein the business objects downloaded from the online service are associated with business entities within a predetermined distance from the user location;

a change of information related to business objects previously stored, and wherein the business objects downloaded from the online service are associated with the business entities that are changed;

or

a predetermined time internal having expired.

43. The system of claim 41, wherein the processor is further configured to

search for contact objects and the business objects in parallel without having to switch context.

44. The system of claim 41, wherein the processor is further configured to:

send an online search request to an online service for obtaining supplemental business objects when an initiation is received, wherein the online search request includes the key sequence;

or

send an online search request to an online service for additional information when an initiation, including the selection of the business object, is received, wherein the requested additional information is associated with the selected business object.

45. The system of claim 41, wherein the business objects contain location information of respective business entities, and wherein the processor is further configured to:

detect a user location;

rank the business objects based on distances between the user location and the respective business entities; and

display, in the user interface, the business objects in a ranked order.

46. The system of claim 45, wherein the processor is further configured to clear the number sequence displayed in the user interface when the physical or a virtual key not associated with a number is detected.