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System and method for dynamically coupling a special number call with a function-focused answering unit

  • US 9,288,651 B2
  • Filed: 02/01/2013
  • Issued: 03/15/2016
  • Est. Priority Date: 02/03/2012
  • Status: Active Grant
First Claim
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1. A method for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit;

  • the method comprising;

    (a) receiving said special number call at a special number call receiving facility via a network switching facility;

    (b) if location information relating to locus of said calling unit is received with said special number call, proceeding to step (d);

    (c) if no location information relating to locus of said calling unit is received with said special number call, obtaining said location information from a location determining facility coupled with at least one of said network switching facility and said special number call receiving facility;

    (d) evaluating service required by caller placing said special number call;

    (e) determining which function-focused answering units are to be included in the special number call based upon function-focused answering unit capabilities and location;

    (f) coupling said special number call with one or more included function-focused answering units of said at least one function-focused answering unit;

    (g) if treatment necessitated by said special number call is complete, proceed to step (k);

    (h) if treatment necessitated by said special number call is not complete, in no particular order;

    (1) determining whether a change in said treatment has occurred; and

    (2) determining whether a change in said locus has occurred;

    (i) if a change has occurred in said treatment or in said locus, repeating steps (d) through (h);

    (j) if no change has occurred in said treatment or in said locus, repeating steps (g) through (h); and

    (k) terminating the method.

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