Methods, systems, and computer program products for implementing intelligent agent services

• US 9,292,608 B2
• Filed: 11/12/2012
• Issued: 03/22/2016
• Est. Priority Date: 12/20/2005
• Status: Expired due to Fees

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Tischer, Steven
• Primary Examiner(s): Hasan, Syed
• Application Number:
  US13/674,125
• Publication Number:
  US 20130066916A1
• Time in Patent Office: 1,226 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 16/22 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/2379 Updates performed during online database operations; commit processing
• CPC Class Codes: G06F 16/288 Entity relationship models
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface

Abstract

Implementing intelligent agent services includes generating an ontological domain for an individual based upon information elements that represent aspects of detectable behaviors of the individual at a point in time. The detectable behaviors occur within a physical and virtual geography and in relation to time. The services also include creating subdomains of contextually organized collections of the information elements and information elements collected from previously conducted detectable behaviors of the individual. The subdomains include orthogonally related data. The services further include determining a relevance of relationships among the information elements across the subdomains. Relationships determined to be relevant are identified as an interest of the individual. The services also include searching sources of information using the information elements having the relationships determined to be relevant and identifying a solution for satisfying the interest responsive to the searching.

Claims

1. A method, comprising:

generating, via a computer, an ontological domain for an individual based upon information elements, the information elements representing aspects of detectable behaviors of the individual over time, at least a portion of the detectable behaviors being captured via user-generated input of the individual monitored by the computer, and at least another portion of the detectable behaviors being received from a source that is independent of the computer and absent any user-generated input of the individual, the generating the ontological domain comprising

creating subdomains of contextually organized collections of the information elements by topic;

comparing the information elements across the subdomains;

determining orthogonal relationships of the information elements across topics indicated by the subdomains based on common features associated with the information elements;

determining, via the computer, a relevance of the orthogonal relationships among the information elements across the subdomains based on measurable aspects of the information elements with respect to frequency of occurrence, geolocation, time, or any combination thereof, wherein the orthogonal relationships determined to be relevant are identified as an interest of the individual;

searching sources of information using the information elements having the orthogonal relationships determined to be relevant; and

identifying a solution for satisfying the interest responsive to the searching.

2. The method of claim 1, further comprising:

formatting the solution into a message; and

presenting the message to a device associated with the individual.

3. The method of claim 1, wherein the searching sources of information further comprises:

creating a search string from the information elements having the orthogonal relationships determined to be relevant;

gathering data in response to the searching using the search string and comparing the data to the information elements having the orthogonal relationships determined to be relevant; and

identifying matches between the data and the information elements having the orthogonal relationships determined to be relevant;

wherein the solution is identified based on a threshold number of the matches.

4. The method of claim 1, further comprising:

dynamically updating the ontological domain over time by iteratively detecting behaviors of the individual and gathering the information elements in response to the detecting;

updating the subdomains with the information elements resulting from the gathering; and

updating the interest based upon updates made to the subdomains.

5. The method of claim 1, further comprising:

storing each of the information elements in a record using a data structure having corresponding data fields, the record including a unique identifier;

storing the record in a storage device; and

creating the subdomains of the ontological domain by identifying matching information elements from the data fields among other records in the storage device using corresponding unique identifiers.

6. The method of claim 1, further comprising:

establishing a secure communications channel with a computer processor of the source that is independent of the computer; and

receiving, from the source, electronic data indicating a transaction between the individual and the source;

wherein the other portion of the detectable behaviors being received from a source and absent any user-generated input by the individual includes information elements from the electronic data.

7. The method of claim 1, wherein the source is a mobile device having a global positioning system, and the detectable behaviors received from a source and absent any user-generated input by the individual include a location of the individual received from the mobile device over a network.

8. The method of claim 1, wherein the source is a mobile device having a global positioning system, and the detectable behaviors received from a source and absent any user-generated input by the individual include a location of the individual received from the mobile device over a network;

and the detectable behaviors captured via the user-generated input of the individual include an indication of a registration for a function, a location of the function, and a date of the function;

wherein the orthogonal relationships determined to be relevant identify a presence of the individual at the function that is determined based on matching information elements between the detectable behaviors captured via the user-generated input and the detectable behaviors that received from the source absent any user-generated input by the individual.

9. A system, comprising:

a host system computer; and

an application executing on the host system computer, the application implementing a method, the method including;

generating an ontological domain for an individual based upon information elements, the information elements representing aspects of detectable behaviors of the individual over time, at least a portion of the detectable behaviors being captured via user-generated input of the individual monitored by the host system computer, and at least another portion of the detectable behaviors being received from a source that is independent of the host system computer and absent any user-generated input of the individual, the generating the ontological domain comprising

creating subdomains of contextually organized collections of the information elements by topic;

comparing the information elements across the subdomains;

determining orthogonal relationships of the information elements across topics indicated by the subdomains based on common features associated with the information elements;

determining a relevance of orthogonal relationships among the information elements across the subdomains based on measurable aspects of the information elements with respect to frequency of occurrence, geolocation, time, or a combination thereof, wherein the orthogonal relationships determined to be relevant are identified as an interest of the individual;

searching sources of information using the information elements having the orthogonal relationships determined to be relevant; and

identifying a solution for satisfying the interest responsive to the searching.

10. The system of claim 9, wherein the method further comprises:

formatting the solution into a message; and

presenting the message to a device associated with the individual.

11. The system of claim 9, wherein the searching sources of information further comprises:

creating a search string from the information elements having the orthogonal relationships determined to be relevant;

gathering data in response to the searching using the search string and comparing the data to the information elements having the orthogonal relationships determined to be relevant; and

identifying matches between the data and the information elements having the orthogonal relationships determined to be relevant;

wherein the solution is identified based on a threshold number of the matches.

12. The system of claim 9, wherein the method further includes:

dynamically updating the ontological domain over time by iteratively detecting behaviors of the individual and gathering the information elements in response to the detecting;

updating the subdomains with the information elements resulting from the gathering; and

updating the interest based upon updates made to the subdomains.

13. The system of claim 9, wherein the method further comprises:

storing each of the information elements in a record using a data structure having corresponding data fields, the record including a unique identifier; and

storing the record in a storage device; and

creating the subdomains of the ontological domain by identifying matching information elements from data fields among other records in the storage device using corresponding unique identifiers.

14. A computer program product including a non-transitory computer storage medium having instructions embodied thereon, which when executed by a computer cause the computer to implement a method, the method comprising:

generating an ontological domain for an individual based upon information elements, the information elements representing aspects of detectable behaviors of the individual over time, at least a portion of the detectable behaviors being captured via user-generated input of the individual monitored by the computer, and at least another portion of the detectable behaviors being received from a source that is independent of the computer and absent any user-generated input of the individual, the generating the ontological domain comprising

creating subdomains of contextually organized collections of the information elements and information elements by topic;

comparing the information elements across the subdomains;

determining orthogonal relationships of the information elements across topics indicated by the subdomains based on common features associated with the information elements;

determining a relevance of orthogonal relationships among the information elements across the subdomains based on measurable aspects of the information elements with respect to frequency of occurrence, geolocation, time, or a combination thereof, wherein the orthogonal relationships determined to be relevant are identified as an interest of the individual;

searching sources of information using the information elements having the orthogonal relationships determined to be relevant; and

identifying a solution for satisfying the interest responsive to the searching.

15. The computer program product of claim 14, wherein the method further comprises:

formatting the solution into a message; and

presenting the message to a device associated with the individual.

16. The computer program product of claim 14, wherein the searching sources of information further comprises:

creating a search string from the information elements having the orthogonal relationships determined to be relevant;

gathering data in response to the searching using the search string and comparing the data to the information elements having the orthogonal relationships determined to be relevant; and

identifying matches between the data and the information elements having the orthogonal relationships determined to be relevant;

wherein the solution is identified based on a threshold number of the matches.

17. The computer program product of claim 14, wherein the method further comprises:

dynamically updating the ontological domain over time by iteratively detecting behaviors of the individual and gathering the information elements in response to the detecting;

updating the subdomains with the information elements resulting from the gathering; and

updating the interest based upon updates made to the subdomains.

18. The computer program product of claim 14, wherein the method further comprises:

storing each of the information elements in a record using a data structure having corresponding data fields, the record including a unique identifier;

storing the record in a storage device; and

creating the subdomains of the ontological domain by identifying matching information elements from data fields among other records in the storage device using corresponding unique identifiers.