Systems and methods for identifying and delivering tailored content based upon a service dialog

• US 9,292,819 B2
• Filed: 06/30/2014
• Issued: 03/22/2016
• Est. Priority Date: 03/14/2013
• Status: Active Grant

• Current Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Williams, Troy P.
• Primary Examiner(s): Allen, William
• Assistant Examiner(s): LOHARIKAR, ANAND R
• Application Number:
  US14/320,341
• Publication Number:
  US 20140316887A1
• Time in Patent Office: 631 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9558 Details of hyperlinks; Management of linked annotations
• CPC Class Codes: G06F 16/9566 URL specific, e.g. using aliases, detecting broken or misspelled links
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/123 Shopping for digital content
• CPC Class Codes: G06Q 20/325 using wireless networks
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0257 User requested
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/51 : Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/535 : Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04W 4/02 : Services making use of location information
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.

Claims

1. A method, comprising:

embedding, by a first computer-based system configured for facilitating a service dialog, tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;

displaying, by the first computer-based system, the tailored content,

wherein the tailored content is based on a reminder,

wherein the tailored content is based on an analysis of a consumer profile to determine consumer preferences,

wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,

communicating, by the first computer-based system and to a second computer-based system configured for processing the service dialog, a selection of the tailored content;

displaying, by the first computer-based system, a reminder associated with the tailored content;

participating, by the first computer-based system and in response to the reminder, in a custom service dialog to provide information associated with the reminder,

wherein the custom service dialog includes receiving custom questions focused on providing more information about the custom request,

wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog,

displaying, by the first computer-based system, tailored options related to the reminder and the tailored content; and

communicating, by the first computer-based system, a selection of the tailored options;

wherein the tailored options are determined based upon the information related to at least one of the custom request, obtained content, a consumer pattern, the consumer preferences, and content metadata,

wherein the content metadata includes category data associated with the tailored content, and

wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor.

2. The method of claim 1, further comprising communicating, by the first computer-based system and to the second-computer-based system, a service dialog request for the custom service dialog in response to the reminder.

3. The method of claim 2, further comprising displaying, by the first computer-based system, a payment option in association with the tailored options, wherein the tailored options enable the consumer to conduct transactions directly with merchants.

4. The method of claim 3, further comprising receiving, by the first computer-based system and from the second computer-based system, a tailored option in response to the service dialog request.

5. The method of claim 4, wherein the tailored content is further based upon a spouse profile.

6. The method of claim 5, wherein the tailored content is listed in multiple choice format.

7. The method of claim 6, further comprising communicating, by the first computer-based system and to the second computer-based system, a physical location of a web client.

16. The method of claim 1, wherein the computer based system facilitates a payment by transmitting a payment option to the web client, wherein the payment option includes a selectable interface button, wherein selection of the payment option causes a transaction request to be sent from the computer based system to the merchant system.

17. The method of claim 1, wherein the magazine based service dialog includes a service dialog completed via an electronically customizable magazine displayed by the web client.

18. The method of claim 1, wherein the weighting factor is impacted by a selection by the consumer of the tailored content.

19. The method of claim 1, wherein the weighting factor is impacted by a transaction history associated with the consumer and a browsing history associated with the consumer, wherein the transaction history is obtained from the transaction processing system.

20. The method of claim 1, further comprising receiving, by the computer based system, global positioning system (GPS) data from the web client associated with the consumer, wherein the tailored content is further based on the GPS data.

8. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a first computer-based system configured for facilitating a service dialog, cause the computer-based system to perform operations comprising:

embedding, by the first computer-based system, tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;

displaying, by the first computer-based system, the tailored content,

wherein the tailored content is based on a reminder,

wherein the tailored content is based on an analysis of a consumer profile to determine consumer preferences,

wherein at least a portion of data in the consumer profile is obtained from a transaction processing system;

communicating, by the first computer-based system and to a second computer-based system configured for processing the service dialog, a selection of the tailored content;

displaying, by the first computer-based system, a reminder associated with the tailored content;

participating, by the first computer-based system and in response to the reminder, in a custom service dialog to provide information associated with the reminder,

wherein the custom service dialog includes receiving custom questions focused on providing more information about the custom request,

wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog,

displaying, by the first computer-based system, tailored options related to the reminder and the tailored content; and

communicating, by the first computer-based system, a selection of the tailored options;

wherein the tailored options are determined based upon the information related to at least one of the custom request, obtained content, a consumer pattern, the consumer preferences, and content metadata,

wherein the content metadata includes category data associated with the tailored content, and

wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor.

9. The article of claim 8, further comprising communicating, by the first computer-based system and to the second-computer-based system, a service dialog request for the custom service dialog, in response to the reminder.

10. The article of claim 9, further comprising displaying, by the first computer-based system, a payment option in association with the tailored options, wherein the tailored options enable the consumer to conduct transactions directly with merchants.

11. The article of claim 10, further comprising receiving, by the first computer-based system and from the second computer-based system, a tailored option in response to the service dialog request.

12. The article of claim 11, wherein the tailored content is further based upon a spouse profile.

13. The article of claim 12, wherein the tailored content is listed in multiple choice format.

14. The article of claim 13, further comprising communicating, by the first computer-based system and to the second computer-based system, a physical location of the web client.

15. A system comprising:

a first processor configured for facilitating a service dialog,

a tangible, non-transitory memory configured to communicate with the first processor,

the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the first processor, cause the first processor to perform operations comprising;

embedding, by the first processor, tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;

displaying, by the first processor, the tailored content,

wherein the tailored content is based on a reminder,

wherein the tailored content is based on an analysis of a consumer profile to determine consumer preferences,

wherein at least a portion of data in the consumer profile is obtained from a transaction processing system;

communicating, by the first processor and to a second processor configured for processing the service dialog, a selection of the tailored content;

displaying, by the first processor, a reminder associated with the tailored content;

participating, by the first processor and in response to the reminder, in a custom service dialog to provide information associated with the reminder,

wherein the custom service dialog includes receiving custom questions focused on providing more information about the custom request,

wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog,

displaying, by the first processor, tailored options related to the reminder and the tailored content; and

communicating, by the first processor, a selection of the tailored options;

wherein the tailored options are determined based upon the information related to at least one of the custom request, obtained content, a consumer pattern, the consumer preferences, and content metadata,

wherein the content metadata includes category data associated with the tailored content, and

wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor.