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Methods and systems for routing calls

  • US 9,292,861 B2
  • Filed: 09/08/2015
  • Issued: 03/22/2016
  • Est. Priority Date: 09/08/2008
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a computing device;

    a telephony interface configured to be coupled to a Public Switched Telephone Network (PSTN);

    non-transitory media storing instructions readable by the computing device, that when executed by the computing device, cause the computing device to;

    cause, at least in part, a first phone address to be displayed on a first computing device of a first customer prospect in association with a first media element,wherein the first phone address is selected from a pool of phone addresses;

    store in memory an association of the first phone address with a first persistent unique identifier;

    cause, at least in part, a second phone address to be displayed on a first computing device of a second customer prospect in association with the first media element,wherein the second phone address is selected from the pool of phone addresses;

    store in memory an association of the second phone address with a second persistent unique identifier;

    prior to a display of a second media element to the first customer prospect, determine whether a second computing device associated with the first customer prospect is online;

    at least partly in response to a determination that the second computing device associated with the first customer prospect is online, cause, at least in part, the first phone address to be displayed on the second computing device of the first customer prospect in association with the second media element;

    receive, via the telephony interface, a first call from the first customer prospect directed to the first phone address;

    originate, via the telephony interface, a second call directed to a third phone address, wherein the third phone address is selected based at least in part on the received first call to the first phone address; and

    bridge, via the telephone interface, the first call and the second call to enable the first customer prospect to communicate with a called party associated with the third phone address,wherein the first media element, the second media element, or the first media element and the second media element are configured to be displayed to the first customer prospect in a Webpage or within the context of an application.

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