Virtual mobile management—remote control
First Claim
Patent Images
1. A virtual mobile management apparatus for mobile devices, comprising:
- at least one server including a Registration and Authentication Function to provide a single point of entry for all mobile devices for enrollment and authentication services during a remote session;
a technician console providing a graphical user interface to manage and control said mobile devices that are enrolled and authenticated, said technician console providing remote session control tools selected from the group of Session Stop, Pause, Resume, Snapshot, Record, Image Resize, Resolution change, Unified Keypad, application shortcuts and session password for security, said session control tools facilitate display capture, key and touch input simulation and collect device parameters to analyze and compare pre-defined parameters; and
a data repository for storing information about said mobile devices, server and tenant configurations and for use in generating a standards deviation report viewable by an authorized user,wherein mutual authentication is established between the at least one mobile device and the technician console, between the technician console and the at least one server, and the mobile device and the at least one server,wherein communication protocols employed between the at least one server, the mobile device and the technician console provide efficient usage of over-the-air resources while streaming, provide remote session recovery due loss of communications, and provides support of remote control view with replication of actual mobile device screen rotation with press and hold features of the mobile device and provides load balancing across multiple connection handlers on each communication end point gateway server in order to minimize single point of failure.
6 Assignments
0 Petitions
Accused Products
Abstract
Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature.
-
Citations
26 Claims
-
1. A virtual mobile management apparatus for mobile devices, comprising:
-
at least one server including a Registration and Authentication Function to provide a single point of entry for all mobile devices for enrollment and authentication services during a remote session; a technician console providing a graphical user interface to manage and control said mobile devices that are enrolled and authenticated, said technician console providing remote session control tools selected from the group of Session Stop, Pause, Resume, Snapshot, Record, Image Resize, Resolution change, Unified Keypad, application shortcuts and session password for security, said session control tools facilitate display capture, key and touch input simulation and collect device parameters to analyze and compare pre-defined parameters; and a data repository for storing information about said mobile devices, server and tenant configurations and for use in generating a standards deviation report viewable by an authorized user, wherein mutual authentication is established between the at least one mobile device and the technician console, between the technician console and the at least one server, and the mobile device and the at least one server, wherein communication protocols employed between the at least one server, the mobile device and the technician console provide efficient usage of over-the-air resources while streaming, provide remote session recovery due loss of communications, and provides support of remote control view with replication of actual mobile device screen rotation with press and hold features of the mobile device and provides load balancing across multiple connection handlers on each communication end point gateway server in order to minimize single point of failure. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 23)
-
-
13. A virtual mobile management apparatus for mobile devices, comprising:
-
at least one server configured to provide a single point of entry for all mobile devices for enrollment and authentication services during a remote session; a console configured to provide a graphical user interface to manage and control the mobile devices that are enrolled and authenticated; the console configured to provide remote session control tools; and a data repository configured to store information about at least the mobile devices, wherein communications between the at least one mobile device and the technician console is performed peer-to-peer; wherein mutual authentication is established between the at least one mobile device and the console, between the console and the at least one server, and the mobile device and the at least one server; wherein communication protocols employed between the at least one server, the mobile device and the technician console provide efficient usage of over-the-air resources while streaming; wherein the communication protocols employed between the at least one server, the mobile device and the technician console provide remote session recovery due to loss of communications; and wherein the communication protocols employed between the at least one server, the mobile device and the technician console provide support of remote control view with replication of actual mobile device screen rotation with press and hold features of the mobile device. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 24, 25)
-
-
26. A virtual mobile management apparatus for mobile devices, comprising:
-
at least one server configured to provide a single point of entry for all mobile devices for enrollment and authentication services during a remote session; a console configured to provide a graphical user interface to manage and control the mobile devices that are enrolled and authenticated; the console configured to provide remote session control tools; and a data repository configured to store information about at least the mobile devices, wherein mutual authentication is established between the at least one mobile device and the console, between the console and the at least one server, and the mobile device and the at least one server; and wherein the communication protocols employed between the at least one server, the mobile device and the technician console provide support of remote control view with replication of actual mobile device screen rotation with press and hold features of the mobile device.
-
Specification