Method, system and device for voice message recording and playback at point of care

• US 9,298,881 B2
• Filed: 08/23/2012
• Issued: 03/29/2016
• Est. Priority Date: 08/23/2012
• Status: Active Grant

• Current Assignee: Hill-Rom Services Incorporated (Baxter International Inc.)
• Original Assignee: Hill-Rom Services Incorporated (Baxter International Inc.)
• Inventors: Wildman, Timothy D.
• Primary Examiner(s): BEZUAYEHU, SOLOMON G
• Application Number:
  US13/592,665
• Publication Number:
  US 20140056417A1
• Time in Patent Office: 1,314 Days
• Field of Search: 379 8801- 8819, 379/67.1
• US Class Current: 1/1
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16Z 99/00 Subject matter not provided for in other main groups of this subclass
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A method and system for voice messaging at a point of care includes at least one point of care communication device configured to record voice messages and play back voice messages that have previously been created. The point of care communication device may be, among other things, a nurse call station or console. The recorded messages may be selectively transcribed and/or routed to other systems and/or point of care devices.

Claims

1. A user station for a patient-nurse communication system, the user station comprising:

a housing locatable in a patient care environment, the housing defining an interior region;

a processor located in the interior region;

communication circuitry operably coupled to the processor, the communication circuitry configured to receive one or more real-time voice calls at the user station and route the real-time voice calls to one or more recipients via the patient-nurse communication system;

a voice recorder supported by the housing;

at least one speaker supported by the housing;

a user interface supported by the housing, the user interface comprising at least one user-activatable control; and

a memory device having embodied therein at least one processor-executable routine configured to;

receive, at the user interface, a first request from a first person to activate the voice recorder to record a spoken message;

authenticate the first request by determining that the first person has authority to make a recording at the user station based on an identity of the first person as determined from a first wireless signal emitted by a first tag worn by the first person;

in response to authenticating the first request, activate the voice recorder to record a message spoken by a person adjacent the user station;

store the recorded message;

receive, at the user interface, an input from the first person indicating at least one second person who is authorized to listen to the recorded message;

receive, at the user interface, a second request from the at least one second person to play the recorded message;

authenticate the second request by determining that the second person has authority to play the recording at the user station based on an identity of the second person as determined from a second wireless signal emitted by a second tag worn by the second person;

in response to authenticating the second request, play the recorded message through the at least one speaker, wherein persons not authorized to use the user station for recording or playing messages are unable to do so;

transcribe the recorded message and store the transcribed message;

validate the transcribed message prior to sending the transcribed message to a remote electronic medical record system; and

send the transcribed message to the remote electronic medical record system.

2. The user station of claim 1, wherein the communication circuitry is configured according to a Health Level 7 protocol.

3. The user station of claim 1, wherein the user interface comprises a first display portion configured to display information relating to the real-time voice calls and a second display portion configured to display information relating to the recorded message.

4. The user station of claim 1, wherein the user interface comprises an indicator configured to indicate to a person that a recorded message is stored at the memory device.

5. The user station of claim 1, comprising a sensor to detect the presence of a person adjacent the user station, wherein the at least one processor-executable routine is configured to play the recorded message in response to the detecting of the person.

13. The user station of claim 1, wherein the input from the first person indicating the at least one second person is selected from a list having at least two of the following which are displayed on the user interface:

one or more particular caregivers, housekeeping personnel, service technicians, and a patient'"'"'s family members.

14. The user station of claim 1, wherein the input from the first person indicating the at least one second person is selected from a list having at least three of the following which are displayed on the user interface:

one or more particular caregivers, housekeeping personnel, service technicians, and a patient'"'"'s family members.

6. A point of care communication device comprising:

a housing locatable in a patient care environment;

a voice recorder supported by the housing;

a user control activatable by a first person to initiate a request to activate the voice recorder to record a spoken message;

a processor operably coupled to the voice recorder and the user control;

communication circuitry operably coupled to the processor and configured to connect the point of care device to a patient-nurse communication system; and

a memory device having embodied therein at least one processor-executable routine configured to;

determine whether the first person initiating the request to activate the voice recorder is authorized to activate the voice recorder based on an identity of the first person as determined from a first wireless signal emitted by a first tag worn by the first person;

activate the voice recorder in response to determining that the person initiating the request is authorized to activate the voice recorder;

record the spoken message;

receive from the user control an input from the first person initiating the request indicating at least one second person who is authorized to listen to the recorded message;

store the recorded message for future playback at the point of care device or at another device connected to the patient-nurse communication system, the recorded message being accessible only by the first person initiating the request and the at least one second person who is authorized to listen to the recorded message such that persons not authorized to record or access messages are unable to do so;

transcribe the recorded message and store the transcribed message;

validate the transcribed message prior to sending the transcribed message to a remote electronic medical record system; and

send the transcribed message to the remote electronic medical record system.

7. The point of care communication device of claim 6, wherein the at least one processor-executable routine is configured to associate the recorded message with the identity of the person recording the spoken message.

8. The point of care communication device of claim 6, wherein the at least one processor-executable routine is configured to associate the recorded message with the at least one second person.

9. The point of care communication device of claim 8, wherein the at least one processor-executable routine is configured to play the recorded message in response to a request for playback received from the at least one second person.

10. The point of care communication device of claim 9, wherein the at least one processor-executable routine is configured to send the recorded message to another device associated with the at least one second person.

11. The point of care communication device of claim 6, wherein the at least one processor-executable routine is configured to determine a message type associated with the recorded message, the message type comprising at least one of:

a message intended for playback by the first person, a message intended for playback by the at least one second person, a message intended to be associated with a person'"'"'s electronic medical record, a message intended to be associated with the point of care communication device, a message intended to be associated with location at which the point of care communication device is located, a message intended to be associated with a device or piece of equipment at the location at which the point of care device is located; and

determining whether to allow playback of the recorded message at the point of care communication device based on the message type.

12. The point of care communication device of claim 11, comprising a display configured to display a list of recorded messages available for playback at the point of care communication device, wherein the at least one processor-executable routine is configured to determine whether to include a recorded message in the list of recorded messages displayed at the point of care communication device based on at least one of the message type and information about a person requesting playback of a recorded message.

15. The point of care communication device of claim 6, wherein the input from the first person indicating the at least one second person is selected from a list having at least two of the following:

one or more particular caregivers, housekeeping personnel, service technicians, and a patient'"'"'s family members.

16. The point of care communication device of claim 6, further comprising a display screen that is operable to display a list of pending real-time calls placed by patients and that is operable to display a list of recorded voice messages.