Expert availability identification

• US 9,300,606 B2
• Filed: 12/07/2012
• Issued: 03/29/2016
• Est. Priority Date: 12/07/2012
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bank, Judith H., Harpur, Liam, Lyle, Ruthie D., O'Sullivan, Patrick Joseph, Sun, Lin
• Primary Examiner(s): Nguyen, Tammy
• Application Number:
  US13/707,960
• Publication Number:
  US 20140164527A1
• Time in Patent Office: 1,208 Days
• Field of Search: 709/206, 709/229, 715/751, 715/705, 715/101, 434/350
• US Class Current: 1/1
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A method, computer program product, and system for identifying experts is described. An indication of a subject matter area associated with a user is received. A list of experts regarding the subject matter area is determined based upon, at least in part, identifying one or more members included in one or more contact rosters associated with the user. A set of experts, included in the list of experts, that are available for instant messaging communication, is identified. A portion of the list of experts is provided to the user in the context of an instant messaging application associated with the user.

Claims

1. A computer program product residing on a non-transitory computer-readable storage medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising:

receiving an indication of a subject matter area associated with a request for assistance by a user;

determining a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user, wherein the list of experts includes a list of individuals specializing in the subject matter area;

identifying a set of experts, included in the list of experts, that are available for instant messaging communication; and

providing a portion of the list of experts to the user in the context of an instant messaging application associated with the user, wherein determining the list of experts is based upon, at least in part, a semantic analysis of one or more previous interactions between the user and one or more potential members of the list of experts regarding the subject matter area.

2. The computer program product of claim 1 wherein the one or more contact rosters associated with the user collectively span multiple instant messaging communities.

3. The computer program product of claim 1 wherein providing the list of experts to the user includes providing one or more representations of the relative expertise of one or more experts included in the list of experts.

4. The computer program product of claim 1 wherein the portion of the list provided to the user includes only one or more members of the set of experts that are available for instant messaging communication.

5. The computer program product of claim 1 wherein determining the list of experts is based upon, at least in part, input from the user regarding a scope of search.

6. The computer program product of claim 1 wherein providing the portion of the list to the user includes providing a temporary window associated with the instant messaging application.

7. The computer program product of claim 1 wherein receiving the indication of the subject matter area is based upon, at least in part, one or more of the user highlighting a selection of text, the user typing a phrase associated with the subject matter area, and the user dragging and dropping content into an input window.

8. A computer system comprising:

one or more processor devices; and

one or more memory architectures coupled with the one or more processor devices;

wherein the one or more processor devices are configured to;

receive an indication of a subject matter area associated with a request for assistance by a user;

determine a list of experts regarding the subject matter area based upon, at least in part, identifying one or more experts included in one or more contact rosters associated with the user, wherein the list of experts includes a list of individuals specializing in the subject matter area;

identify a set of experts, included in the list of experts, that are available for instant messaging communication; and

provide a portion of the list of experts to the user in the context of an instant messaging application associated with the user, wherein the list of experts is based upon, at least in part, a semantic analysis of one or more previous interactions between the user and one or more potential members of the list of experts regarding the subject matter area.

9. The computer system of claim 8 wherein the one or more contact rosters associated with the user collectively span multiple instant messaging communities.

10. The computer system of claim 8 wherein providing the list of experts to the user includes providing one or more representations of the relative expertise of one or more experts included in the list of experts.

11. The computer system of claim 8 wherein the portion of the list provided to the user includes only one or more members of the set of experts that are available for instant messaging communication.

12. The computer system of claim 8 wherein determining the list of experts is based upon, at least in part, input from the user regarding a scope of search.

13. The computer system of claim 8 wherein providing the portion of the list to the user includes providing a temporary window associated with the instant messaging application.

14. The computer system of claim 8 wherein receiving the indication of the subject matter area is based upon, at least in part, one or more of the user highlighting a selection of text, the user typing a phrase associated with the subject matter area, and the user dragging and dropping content into an input window.