Intelligent call forwarding

• US 9,300,806 B2
• Filed: 10/07/2014
• Issued: 03/29/2016
• Est. Priority Date: 08/13/2012
• Status: Active Grant

• Current Assignee: Best Buy Health Incorporated (Best Buy Co., Inc.)
• Original Assignee: GreatCall Incorporated (Best Buy Co., Inc.)
• Inventors: Salisbury, John, Williams, Dean, Matsuo, Kotaro
• Primary Examiner(s): Appiah, Charles
• Assistant Examiner(s): Peaches, Randy
• Application Number:
  US14/508,980
• Publication Number:
  US 20150024726A1
• Time in Patent Office: 539 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 3/543 Call deflection
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

Systems and methods for providing alternate communication paths for telephone calls. Calls directed to a telephone are relayed to a second electronic communication device, which may be a second telephone, based on the physical relationship of the telephone and the second device. According to one aspect, the physical relationship is automatically detected and compared with one or more conditions. When one of the conditions is met, an incoming call directed to the telephone is relayed to the second electronic communication device. Detection of the physical relationship may include detecting whether the telephone and the second device are in close proximity, whether one or both of the telephone and the second device is moving, or other aspects of the relationship.

Claims

1. A method of providing an alternate communication path for telephone calls, the method comprising:

automatically detecting a physical relationship between a first mobile telephone and a second mobile telephone, the second mobile telephone having a simplified user interface that does not provide for the dialing of arbitrary telephone numbers;

comparing the detected physical relationship with a predetermined condition; and

causing a telephone call directed to the first mobile telephone to be relayed to the second mobile telephone when the condition is met;

wherein causing the telephone call directed to the first mobile telephone to be relayed to the second mobile telephone comprises sending an instruction configuring a telephone switching network to forward telephone calls directed to the first mobile telephone directly to the second mobile telephone.

2. The method of claim 1, further comprising sending a second instruction configuring the telephone switching network to, when the forwarded call to the second mobile telephone is not answered, redirect the forwarded call to a voice message system associated with the first mobile telephone.

3. The method of claim 1, wherein automatically detecting the physical relationship between the first mobile telephone and the second mobile telephone comprises automatically detecting whether the first mobile telephone and the second mobile telephone can directly communicate over a channel that does not require a telephone switching network.

4. The method of claim 1, wherein automatically detecting a physical relationship between the first mobile telephone and the second mobile telephone comprises automatically detecting whether one or both of the first and second mobile telephones are in motion.

5. A method of providing an alternate communication path for telephone calls, the method comprising:

automatically detecting a physical relationship between a first telephone and a second telephone, the second telephone having a simplified user interface;

comparing the detected physical relationship with a predetermined condition;

causing a telephone call directed to the first telephone to be relayed to the second telephone when the condition is met, wherein causing the telephone call directed to the first telephone to be relayed to the second telephone comprises sending an instruction configuring a telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone; and

for a telephone call forwarded to the second telephone, automatically sending a message to the first telephone identifying the party who placed the telephone call directed to the first telephone.

6. The method of claim 5, wherein the message is a short message service message.

7. A method of providing an alternate communication path for telephone calls, the method comprising:

automatically detecting a physical relationship between a first telephone and a second telephone, the second telephone having a simplified user interface;

comparing the detected physical relationship with a predetermined condition;

causing a telephone call directed to the first telephone to be relayed to the second telephone when the condition is met, wherein causing the telephone call directed to the first telephone to be relayed to the second telephone comprises sending an instruction configuring a telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone; and

prompting a user for a confirmation before sending the instruction configuring the telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone.

8. The method of claim 7, further comprising sending a second instruction configuring the telephone switching network to, when the call redirected to the second mobile telephone is not answered, further redirect the redirected call to a voice message system associated with the first mobile telephone.

9. A method of providing an alternate communication path for telephone calls, the method comprising:

automatically detecting a physical relationship between a first telephone and a second telephone;

comparing the detected physical relationship with a predetermined condition;

causing a telephone call directed to the first telephone to be relayed to the second telephone when the condition is met; and

for a telephone call relayed to the second telephone, automatically sending a message to the first telephone indicating that the call was relayed, wherein the message indicating that the call was relayed identifies the party who placed the telephone call directed to the first telephone,

wherein causing a telephone call directed to the first telephone to be relayed to the second telephone comprises sending an instruction configuring a telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone.

10. A method of providing an alternate communication path for telephone calls, the method comprising:

automatically detecting a physical relationship between a first telephone and a second telephone;

comparing the detected physical relationship with a predetermined condition;

causing a telephone call directed to the first telephone to be relayed to the second telephone when the condition is met, wherein causing the telephone call directed to the first telephone to be relayed to the second telephone comprises sending an instruction configuring a telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone;

for a telephone call relayed to the second telephone, automatically sending a message to the first telephone indicating that the call was relayed; and

prompting a user for a confirmation before sending the instruction configuring the telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone.