Inventory centric knowledge management
First Claim
1. A method executed by at least one computing device for managing data communication network inventory, comprising:
- analyzing a plurality of separate data stores, each of the plurality of separate data stores storing information of a different type, whereinthe different information types comprise at least trouble tickets, change requests, and scheduled maintenance,the analyzing is conducted with reference to a plurality of port interfaces on a plurality of routers in a data communication network,each router of the plurality of routers comprises at least two port interfaces, andat least one given port interface is shared by at least two of the plurality of routers;
building an integrated data store structured according to the plurality of port interfaces based on the analyzing the plurality of separate data stores, wherein the integrated data store comprisestrouble ticket information associated with the plurality of port interfaces,change request information associated with the plurality of port interfaces, andscheduled maintenance associated with the plurality of port interfaces;
receiving, from a user, a selection of a port interface of the plurality of port interfaces;
selecting a subset of information corresponding to the selected port interface from the integrated data store, wherein the selected subset of information summarizes the trouble ticket information, the change request information, and the scheduled maintenance related to the selected port interface; and
transmitting the selected subset of information to the user for viewing.
6 Assignments
0 Petitions
Accused Products
Abstract
A method of managing data communication network inventory is provided. The method comprises analyzing a plurality of separate data stores, the data stores comprising information about trouble tickets, change requests, and scheduled maintenance, where the analysis is conducted with reference to network inventory items. An integrated data store structured according to network inventory items is built, comprising trouble ticket information, change request information, and scheduled maintenance associated with the network inventory items, where the network inventory items comprise one or more port interfaces. A selection of a network inventory item is received. Filtered information is retrieved from the integrated data store summarizing the trouble ticket information, the change request information, and the scheduled maintenance related to the selected network inventory item. The filtered information is transmitted.
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Citations
20 Claims
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1. A method executed by at least one computing device for managing data communication network inventory, comprising:
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analyzing a plurality of separate data stores, each of the plurality of separate data stores storing information of a different type, wherein the different information types comprise at least trouble tickets, change requests, and scheduled maintenance, the analyzing is conducted with reference to a plurality of port interfaces on a plurality of routers in a data communication network, each router of the plurality of routers comprises at least two port interfaces, and at least one given port interface is shared by at least two of the plurality of routers; building an integrated data store structured according to the plurality of port interfaces based on the analyzing the plurality of separate data stores, wherein the integrated data store comprises trouble ticket information associated with the plurality of port interfaces, change request information associated with the plurality of port interfaces, and scheduled maintenance associated with the plurality of port interfaces; receiving, from a user, a selection of a port interface of the plurality of port interfaces; selecting a subset of information corresponding to the selected port interface from the integrated data store, wherein the selected subset of information summarizes the trouble ticket information, the change request information, and the scheduled maintenance related to the selected port interface; and transmitting the selected subset of information to the user for viewing. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method executed by at least a computing device for managing data communication network inventory, comprising:
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analyzing a plurality of separate data stores, each of the plurality of separate data stores storing information of a different type, wherein the different information types comprise at least trouble tickets, change requests, scheduled maintenance, current status information, and as-built network configuration information, the analyzing is conducted with reference to a plurality of port interfaces on a plurality of routers in a data communication network, each router of the plurality of routers comprises at least two port interfaces, and at least one given port interface is shared by at least two of the plurality of routers; building an integrated data store structured according to the plurality of port interfaces based on the analyzing the plurality of separate data stores, wherein the integrated data store comprises trouble ticket information associated with the plurality of port interfaces, change request information associated with the plurality of port interfaces, scheduled maintenance information associated with the plurality of port interfaces, current status information associated with the plurality of port interfaces, and as-built network configuration information associated with the plurality of port interfaces; receiving, from a user, a selection of a port interface of the plurality of port interfaces; selecting a subset of information corresponding to the selected port interface from the integrated data store, wherein the selected subset of information summarizes the trouble ticket information, the change request information, the scheduled maintenance, the current status, and the as-built network configuration related to the selected port interface; and transmitting the selected subset of information to the user for viewing. - View Dependent Claims (10, 11, 12, 13)
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14. A method executed by at least a computing device for managing data communication network inventory, comprising:
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analyzing a plurality of separate data stores, each of the plurality of separate data stores storing information of a different type, wherein the different information types comprise at least about trouble tickets, change requests, and scheduled maintenance, the analyzing is conducted with reference to a plurality of port interfaces on a plurality of routers in a data communication network, each router of the plurality of routers comprises at least two port interfaces, and at least one port interface is shared by at least two of the plurality of routers; building an integrated data store structured according to the plurality of port interfaces based on h analyzing the plurality of separate data stores, wherein the integrated data store comprises trouble ticket information associated with the plurality of port interfaces, change request information associated with the plurality of port interfaces, and scheduled maintenance associated with the plurality of port interfaces; receiving, from a user, a selection of a port interface of the plurality of network inventory items; selecting a subset of information corresponding to the selected port interface from the integrated data store, wherein the selected subset of information summarizes the trouble ticket information, the change request information, and the scheduled maintenance related to the selected port interface; transmitting the selected subset of information to the user for viewing; receiving a selection of at least one test for the selected port interface; executing the selected at least one test of the selected port interface; determining a communication quality of the selected port interface based on a result of the selected at least one test; and transmitting an indication of the communication quality. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification