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Inventory centric knowledge management

  • US 9,305,029 B1
  • Filed: 11/25/2011
  • Issued: 04/05/2016
  • Est. Priority Date: 11/25/2011
  • Status: Active Grant
First Claim
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1. A method executed by at least one computing device for managing data communication network inventory, comprising:

  • analyzing a plurality of separate data stores, each of the plurality of separate data stores storing information of a different type, whereinthe different information types comprise at least trouble tickets, change requests, and scheduled maintenance,the analyzing is conducted with reference to a plurality of port interfaces on a plurality of routers in a data communication network,each router of the plurality of routers comprises at least two port interfaces, andat least one given port interface is shared by at least two of the plurality of routers;

    building an integrated data store structured according to the plurality of port interfaces based on the analyzing the plurality of separate data stores, wherein the integrated data store comprisestrouble ticket information associated with the plurality of port interfaces,change request information associated with the plurality of port interfaces, andscheduled maintenance associated with the plurality of port interfaces;

    receiving, from a user, a selection of a port interface of the plurality of port interfaces;

    selecting a subset of information corresponding to the selected port interface from the integrated data store, wherein the selected subset of information summarizes the trouble ticket information, the change request information, and the scheduled maintenance related to the selected port interface; and

    transmitting the selected subset of information to the user for viewing.

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