Behavior sets method and system

• US 9,305,316 B2
• Filed: 05/16/2012
• Issued: 04/05/2016
• Est. Priority Date: 05/20/2011
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Guyan, George Victor, Lonze, Carrie Catherine
• Primary Examiner(s): Chaki, Kakali
• Assistant Examiner(s): Zidanic, Michael
• Application Number:
  US13/473,333
• Publication Number:
  US 20120296858A1
• Time in Patent Office: 1,420 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A behavior sets system facilitates the dynamic generation of field and rule behavior sets for an insurance policy and claims processing computer system. The behavior sets system includes various modules and graphical user interfaces that provide a streamlined mechanism for creating new behavior sets of field and rule behaviors for the insurance processing architecture. The behavior sets system may include various levels of usability that distinguish between an advanced user of the behavior sets system and basic user that uses the generated field and rule behavior sets. The behavior sets system may also include graphical user interfaces directed to adding, editing, removing, or maintaining the behavior of fields and rules for the insurance policy and claims processing computer system.

Claims

1. A method for generating behavior sets services responsive to multiple user interfaces, the method comprising:

identifying a target object defined for multiple different target interfaces, for which to generate one or more behavior sets, including a first behavior set for the target object comprising a first behavior and a second behavior;

defining, in a behavior sets system, a first behavior set scope for the first behavior set for the target object, the first behavior set scope comprising definitions for behaviors for elements, fields, and rules in the multiple different target interfaces based on triggers for the elements, the fields, and the rules, wherein the triggers comprise field triggers and rule triggers, and the field triggers are associated with a product structure scope and the rule triggers are associated with a runtime scope, and wherein the one or more behavior sets comprise outcomes that determine how the one or more behavior sets execute at application runtime;

determining whether the first behavior set scope matches at least a portion of an existing behavior set scope for the first behavior set for the target object or whether the first behavior set scope is an unique first behavior set for the target object, wherein;

when the first behavior set scope matches the at least the portion of the existing behavior set scope, defining in the behavior sets system a second behavior set scope for the first behavior set for the target object; and

when the first behavior set scope is the unique first behavior set for the target object, defining in the behavior sets system the first behavior and the second behavior for the target object as resulting behaviors of the first behavior set scope, comprising by;

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target interfaces and accessible by the multiple different target interfaces, and provides the first behavior and the second behavior for the target object for use by the multiple different target interfaces; and

communicating the behavior sets service to the multiple different target interfaces.

2. The method of claim 1, wherein the multiple different target interfaces are different user interfaces issuing the same transaction, wherein the multiple different target interfaces are consuming application user interfaces, and wherein the multiple different target interfaces correspond to multiple different channels including:

direct, agency, home office, and mobile.

3. The method of claim 1, the method further comprising generating a comparison between the behavior sets, and displaying the comparison in a graphical display.

4. The method of claim 1, further comprising:

validating that the behavior sets in combination are compatible with each other logically, and operationally compatible with authorized protocol, including;

the multiple different target interfaces.

5. The method of claim 1, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and a second behavior set.

6. The method of claim 5, wherein the behavior sets, including the first behavior set and the second behavior set, comprise:

behavior set, a behavior set, and behavior set properties.

7. The method of claim 6, wherein the behavior set scope of each behavior set defines behaviors for elements, fields, and rules in the multiple different target interfaces based on the triggers for the elements, the fields, and the rules.

8. The method of claim 1, wherein multiple different target systems comprise the multiple different target interfaces in communication with the behavior sets service using a network.

9. The method of claim 6, wherein the behavior set scope includes:

the product structure scope, the run-time scope, scope items, a function category, and a business, state, product, subject of insurance, transaction, and business function.

10. The method of claim 8, wherein the method further comprises generating the behavior sets service to include runtime selection logic operable to determine the behavior set to apply to the multiple different target interfaces based on a priority of the behavior set.

11. The method of claim 9, wherein the product structure scope comprises:

a product description;

a subject of insurance, and coverage.

12. The method of claim 9, wherein the runtime scope comprises:

a transaction, state/province, and a channel.

13. The method of claim 7, wherein the field triggers comprise:

a page load, and field exit.

14. The method of claim 7, wherein the behavior set properties include:

enable/disable, required/not required, default value, visible/not visible, and editable/not editable.

15. The method of claim 7, wherein the field behaviors comprise:

always, never, and by expression;

wherein the visibility field behavior further comprises;

by reflexive.

16. The method of claim 7, wherein the rule triggers comprise:

save quote detail, and save claim action.

17. The method of claim 7, wherein the rule behaviors comprise:

a knockout rule behavior, a hardstop rule behavior, a warning rule behavior, and an authorization rule behavior.

18. The method of claim 6, wherein the behavior set properties are selectable based on the behavior set scope.

19. The method of claim 6, wherein the behavior set properties further include:

values comprising;

a unit of money indicator, a minimum value, and a maximum value.

20. The method of claim 14, wherein default values for fields comprise:

numeric properties, and visible properties.

21. The method of claim 20, wherein the numeric properties include:

an initial page load—

data items passed in;

data items passed in;

no data items passed in;

no default—

no data items passed in;

prompts by expression;

default value—

by expression; and

default value—

always.

22. A system for generating behavior sets services responsive to multiple user interfaces, the system comprising:

a memory coupled to a processor, the memory comprising;

behavior sets instructions executable by the processor that when executed by the processor cause the processor to;

identify a target object defined for multiple different target interfaces, for which to generate one or more behavior sets, including a first behavior set comprising a first behavior and a second behavior;

define, in a behavior sets system, a first behavior set scope for the first behavior set for the target object, the first behavior set scope comprising definitions for behaviors for elements, fields, and rules in the multiple different target interfaces based on triggers for the elements, the fields, and the rules, wherein the triggers comprise field triggers and rule triggers and the field triggers are associated with a product structure scope and the rule triggers are associated with a runtime scope, and wherein the one or more behavior sets comprise outcomes that determine how the one or more behavior sets execute at application runtime;

determine whether the first behavior set scope matches at least a portion of an existing behavior set scope for the first behavior set for the target object or whether the first behavior set scope is an unique first behavior set for the target object, wherein;

when the first behavior set scope matches the at least the portion of the existing behavior set scope, define, in the behavior sets system a second behavior set scope for the first behavior set for the target object; and

when the first behavior set scope is the unique first behavior set for the target object, define in the behavior sets system the first behavior and the second behavior for the target object, by;

 

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target interfaces and accessible by the multiple different target interfaces, and provides the first behavior and the second behavior for the target object for use by the multiple different target interfaces; and

a communications interface configured to communicate the behavior sets service to the multiple different target interfaces, via a network.

23. The system of claim 22, wherein the multiple different target interfaces are different user interfaces processing the same or similar transactions.

24. The system of claim 22, the method further comprising generating a comparison between the behavior sets;

and displaying the comparison in a graphical display.

25. The system of claim 22, wherein analyzing comprises:

determining that the behavior sets in combination are compatible with each other logically, and operationally compatible with authorized protocol, including;

the multiple different target interfaces.

26. The system of claim 22, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and a second behavior set.

27. The system of claim 22, wherein the behavior sets comprise:

behavior set details, a behavior set scope and behavior set properties.

28. The system of claim 27, wherein the behavior set scope of each behavior set defines behaviors for elements, fields, and rules in the multiple different target interfaces based on the triggers for the elements, the fields, and the rules.

29. The system of claim 27, wherein multiple different target systems comprise the multiple different target interfaces in communication with the behavior sets service using the network.

30. The system of claim 27, wherein the behavior set scope includes:

the product structure scope, the run-time scope;

scope items, a function category, a business function, state, product, line of business, subject of insurance, transaction, and business function.

31. The system of claim 28, wherein the product structure scope comprises:

a product description, a subject of insurance, coverage, sub-coverage, and line of business.

32. The system of claim 28, wherein the run-time scope comprises:

a transaction, a state/province, and a channel, wherein the channel is from a group comprising;

agent, home office, direct, call center.

33. The system of claim 27, wherein the field triggers comprise:

a page load, and field exit.

34. The system of claim 25, wherein the behavior set properties include:

enable/disable, required/not required, default value, visible/not visible, and editable/not editable.

35. The system of claim 28, wherein the rule behaviors comprise:

a knockout rule behavior, a hardstop rule behavior, a warning rule behavior, and an authorization rule behavior.

36. The system of claim 27, wherein the behavior set properties are selectable based on the behavior set scope.

37. A non-transitory computer readable medium comprising:

behavior sets logic, when executed by a processor coupled to a memory, cause the processor to;

identify a target object defined for multiple different target interfaces, for which to generate one or more behavior sets, including a first behavior set comprising a first behavior and a second behavior;

define, in a behavior sets system, a first behavior set scope for the first behavior set for the target object, the first behavior set scope comprising definitions for behaviors for elements, fields, and rules in the multiple different target interfaces based on triggers for the elements, the fields, and the rules, wherein the triggers comprise field triggers and rule triggers and the field triggers are associated with a product structure scope and the rule triggers are associated with a runtime scope, and wherein the one or more behavior sets comprise outcomes that determine how the one or more behavior sets execute at application runtime;

determine whether the first behavior set scope matches at least a portion of an existing behavior set scope for the first behavior set for the target object or whether the first behavior set scope is an unique first behavior sets for the target object, wherein;

when the first behavior set scope matches the at least the portion of the existing behavior set scope, define in the behavior sets system a second behavior set scope for the first behavior set for the target object; and

when the first behavior set scope is the unique first behavior set for the target object, define in the behavior sets system the first behavior and the second behavior for the target object, by;

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target interfaces and accessible by the multiple different target interfaces, and provides the first behavior and the second behavior for the target object for use by the multiple different target interfaces; and

a communications interface configured to communicate the behavior sets service to the multiple different target interfaces, via a network.

38. The non-transitory computer readable medium of claim 37, wherein the multiple different target interfaces are different user interfaces issuing the same or similar transactions.

39. The non-transitory computer readable medium of claim 37, the method further comprising generating a comparison between the behavior sets;

and displaying the comparison in a graphical display.

40. The non-transitory computer readable medium of claim 37, wherein analyzing comprises:

determining that the behavior sets in combination are compatible with each other logically, and operationally compatible with authorized protocol, including;

the multiple different target interfaces.

41. The non-transitory computer readable medium of claim 37, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and a second behavior set.

42. The non-transitory computer readable medium of claim 37, wherein the first behavior set and a second behavior set comprise:

behavior set details, a behavior set scope, and behavior set properties.

43. The non-transitory computer readable medium of claim 42, wherein the behavior set scope of each behavior set defines behaviors for elements, fields, and rules in the multiple different target interfaces based on the triggers for the elements, the fields, and the rules.

44. The non-transitory computer readable medium of claim 37, wherein multiple different target systems comprise the multiple different target interfaces in communication with the behavior sets service using the network.

45. The non-transitory computer readable medium of claim 42, wherein the behavior set scope includes:

the product structure scope, and the run-time scope, scope items, a function category, and a business function, state, product, line of business, subject of insurance, transaction, and business function.

46. The non-transitory computer readable medium of claim 45, wherein the product structure scope comprises:

a product description, a subject of insurance, coverage, sub-coverage, and line of business.

47. The non-transitory computer readable medium of claim 45, wherein the run-time scope comprises:

a transaction, state/province, and a channel, wherein the channel is from a group comprising;

agent, home office, direct, and call center.

48. The non-transitory computer readable medium of claim 43, wherein the field triggers comprise:

a page load, and field exit.

49. The non-transitory computer readable medium of claim 42, wherein the behavior set properties include:

enable/disable, required/not required, default value, visible/not visible, and editable/not editable.

50. The non-transitory computer readable medium of claim 43, wherein the field behaviors comprise:

always, never, and by expression, wherein the visibility field behavior further comprises;

by reflexive.

51. The non-transitory computer readable medium of claim 43, wherein the rule triggers comprise:

save quote detail, and save claim action.

52. The non-transitory computer readable medium of claim 43, wherein the rule behaviors comprise:

a knockout rule behavior, a hardstop rule behavior, a warning rule behavior, and an authorization rule behavior.

53. The non-transitory computer readable medium of claim 42, wherein the behavior set properties are selectable based on the behavior set scope.

54. The non-transitory computer readable medium of claim 42, wherein the behavior set properties further include values comprising:

a unit of money indicator, a minimum value, and a maximum value.

55. A method for generating behavior sets services responsive to automated processes, the method comprising:

identifying a target object defined for multiple different target processes, for which to generate one or more behavior sets, including a first behavior set comprising a first behavior and a second behavior;

defining, in a behavior sets system, a first behavior set scope for the first behavior set for the target object, the first behavior set scope comprising

definitions for behaviors for elements, fields, and rules in the multiple different target interfaces based on triggers for the elements, the fields, and the rules, wherein the triggers comprise field triggers and rule triggers and the field triggers are associated with a product structure scope and the rule triggers are associated with a runtime scope, and wherein the one or more behavior sets comprise outcomes that determine how the one or more behavior sets execute at application runtime;

determining whether the first behavior set scope matches at least a portion of an existing behavior set scope for the first behavior set for the target object or whether the first behavior set scope is an unique first behavior set for the target object, wherein;

when the first behavior set scope matches the at least the portion of the existing behavior set scope, defining in the behavior sets system a second behavior set scope for the first behavior set for the target object; and

when the first behavior set scope is the unique first behavior set for the target object, defining in the behavior sets system the first behavior and the second behavior for the target object, by;

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target processes and accessible by the multiple different target processes, and provides the first behavior and the second behavior for the target object for use by the multiple different target processes; and

communicating the behavior sets service to the multiple different target processes.

56. The method of claim 55, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and a second behavior set.

57. The method of claim 56, wherein the behavior sets, including the first behavior set and the second behavior set, comprise:

behavior set details, a behavior set scope, and behavior set properties.

58. The method of claim 57, wherein the behavior set scope includes:

the product structure scope, the run-time scope, scope items, a function category, a business function, state, product, line of business, subject of insurance, transaction, and business function.

59. The method of claim 55, wherein the multiple different target processes are automated processes without user interfaces.