Interactive venue assistant

• US 9,310,205 B2
• Filed: 02/20/2014
• Issued: 04/12/2016
• Est. Priority Date: 02/20/2014
• Status: Active Grant

• Current Assignee: StubHub, Inc.
• Original Assignee: StubHub, Inc.
• Inventors: Xu, Dong, Tu, Frdric, Xia, Meijie
• Primary Examiner(s): ARTHUR JEANGLAUDE, GERTRUDE
• Application Number:
  US14/185,772
• Publication Number:
  US 20150233715A1
• Time in Patent Office: 782 Days
• Field of Search: 701/117, 701/408, 701/424, 701/467, 701/530, 340/995.13, 340/995.14, 340/995.19
• US Class Current: 1/1
• CPC Class Codes: G01C 21/206 specially adapted for indoor navigation
• CPC Class Codes: G01C 21/3617 using user history, behaviour, conditions or preferences, e.g. predicted or inferred from previous use or current movement
• CPC Class Codes: G01C 21/3679 Retrieval, searching and output of POI information, e.g. hotels, restaurants, shops, filling stations, parking facilities G01C21/3611 takes precedence
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/024 Guidance services
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

Methods and systems for assisting a user at an event and venue are described. A user is guided or navigated to different points of interest at a venue. The points of interest include seat locations or surrounding services and facilities, such as restaurants, shops, and restrooms. Advertisements and promotions associated with surrounding services may be displayed to the user. The user may be notified of the presence of friends and family at the same venue, and be provided with real-time information about the event.

Claims

1. A system, comprising:

one or more memory devices or storage components adapted to store event information; and

one or more processors in communication with the one or more memory devices or storage components and adapted to;

receive a seat location associated with an event, a venue, and a user;

determine a location of a user device;

provide, to the user via the user device, directions to the seat location, wherein the directions are overlaid on a real-world view the user has of the venue on the user device;

provide, to the user via the user device, a walking distance and a time left to walk to the seat location, wherein the walking distance and the time left to walk to the seat location are overlaid on a real-world view the user has of the venue on the user device;

determine that the user device has arrived at the seat location;

in response to the determination that the user device arrived at the seat location, provide, to the user via the user device, information regarding at least one point of interest based on the seat location; and

provide, to the user via the user device, directions to the at least one point of interest, wherein the directions to the at least one point of interest change based on at least a current time, a time to a start or a re-start of the event, and congestion along a route to the point of interest.

2. The system of claim 1, wherein the at least one point of interest comprises a restaurant, a retail store, or a restroom.

3. The system of claim 1, wherein the directions to the at least one point of interest are further based on a current location of the user, the seat location, an estimated time to the at least one point of interest, or combinations thereof.

4. The system of claim 1, wherein the one or more processors are further adapted to recommend a user action based on the at least one point of interest.

5. The system of claim 1, wherein the one or more processors are further adapted to determine a current time.

6. The system of claim 5, wherein the one or more processors are further adapted to recommend a user action based on the current time, the event, and the venue.

7. The system of claim 6, wherein the user action comprises shopping, dining, visiting a restroom, or a combination thereof.

8. The system of claim 1, wherein the one or more processors are further adapted to provide real-time event information.

9. A method for assisting a user at an event, comprising:

receiving, by one or more hardware processors of a service provider, a seat location associated with the event, a venue, and the user;

determining a location of a user device;

providing, to the user via the user device, directions to the seat location, wherein the directions are overlaid on a real-world view the user has of the venue on the user device;

providing, to the user via the user device, a walking distance and a time left to walk to the seat location, wherein the walking distance and the time left to walk to the seat location are overlaid on a real-world view the user has of the venue on the user device;

determining that the user device has arrived at the seat location;

in response to the determination that the user device arrived at the seat location, providing, to the user via the user device, information regarding at least one point of interest based on the seat location; and

providing, to the user via the user device, directions to the at least one point of interest, wherein the directions to the at least one point of interest change based on at least a current time, a time to a start or a re-start of the event, and congestion along a route to the point of interest.

10. The method of claim 9, wherein the at least one point of interest comprises a restaurant, a retail store, or a restroom.

11. The method of claim 9, wherein the directions to the at least one point of interest are further based on a current location of the user, the seat location, an estimated time to the at least one point of interest, or combinations thereof.

12. The method of claim 9, further comprising recommending a user action based on the at least one point of interest.

13. The method of claim 9, further comprising determining a current time.

14. The method of claim 13, further comprising recommending a user action based on the current time, the event, and the venue.

15. A non-transitory machine-readable medium comprising a plurality of machine-readable instructions which, when executed by one or more processors, are adapted to cause the one or more processors to perform a method comprising:

receiving a seat location associated with an event, a venue, and a user;

determining a location of a user device;

providing, to the user via the user device, directions to the seat location, wherein the directions are overlaid on a real-world view the user has of the venue on the user device;

providing, to the user via the user device, a walking distance and a time left to walk to the seat location, wherein the walking distance and the time left to walk to the seat location are overlaid on a real-world view the user has of the venue on the user device;

determining that the user device has arrived at the seat location;

in response to the determination that the user device arrived at the seat location, providing, to the user via the user device, information regarding at least one point of interest based on the seat location; and

providing, to the user via the user device, directions to the at least one point of interest, wherein the directions to the at least one point of interest change based on at least a current time, a time to a start or a re-start of the event, and congestion along a route to the point of interest.

16. The non-transitory machine-readable medium of claim 15, wherein the at least one point of interest comprises a restaurant, a retail store, or a restroom.

17. The non-transitory machine-readable medium of claim 15, wherein the directions to the at least one point of interest are further based on a current location of the user, the seat location, an estimated time to the at least one point of interest or combinations thereof.

18. The non-transitory machine-readable medium of claim 15, wherein the method further comprises determining a current time.

19. The non-transitory machine-readable medium of claim 18, wherein the method further comprises recommending a user action based on the current time, the event, and the venue.

20. The non-transitory machine-readable medium of claim 19, wherein the user action comprises shopping, dining, visiting a restroom, or a combination thereof.