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Method and system for facilitating car service

  • US 9,313,163 B2
  • Filed: 06/20/2013
  • Issued: 04/12/2016
  • Est. Priority Date: 08/21/2001
  • Status: Expired due to Fees
First Claim
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1. A method for facilitating a car service for a customer via the customer'"'"'s mobile device, the method comprising:

  • receiving information at a mediator server, the information including billing information from the customer and at least one request for delivery of the car service for the customer, wherein the mediator server is implemented on a server that is coupled to the Internet;

    communicating with a car service provider to facilitate the car service delivery for the customer by;

    receiving an inquiry from the customer for a location of one of a plurality of cars associated with the car service located within a geographic area where the customer is located, andin response to receiving the inquiry from the customer, identifying the location of a specific one of the plurality of cars based on communication with the car service provider,communicating the location of that specific car to the customer via the customer'"'"'s mobile device in a message that includes text, wherein the message indicates that the message comes from a first reply address,receiving a customer request for the car service using that specific car by receiving a response to the message from the customer'"'"'s mobile device to that first address, wherein the first reply address is one of a plurality of reply addresses available for identification in messages to customers as reply addresses, and the response being a message that includes text that consists of a single character or single word input by the customer, andmapping the customer request to the customer billing information based at least in part on the reply address to which a customer message has been sent.

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