System, method, and apparatus for performing fault diagnosis for an electronic appliance using sound data
First Claim
1. A method of diagnosing a fault in an appliance by a diagnosis apparatus in a fault diagnosis system, the method comprising:
- generating and displaying monitoring information, based on a current state of the appliance;
generating first mix data by mixing the monitoring information and sound data;
outputting the first mix data to a mobile communication terminal;
receiving second mix data including recovery data from the mobile communication terminal, when the monitoring information indicates that the appliance has a fault, and if the fault is not repairable via the mobile communication terminal, receiving second mix data including recovery data from a diagnosis server;
extracting the recovery data from the second mix data; and
repairing the fault of the appliance using the recovery data.
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Accused Products
Abstract
A fault diagnosis system, method, and apparatus are provided that diagnose a broken appliance and repair the broken appliance using voice communication. The method includes generating monitoring information, based on a current state of the appliance; generating first mix data by mixing the monitoring information and sound data; outputting the first mix data to a mobile communication terminal; receiving second mix data from the mobile communication terminal, when the monitoring information indicates that the appliance has a fault; extracting recovery data from the second mix data; and repairing the fault of the appliance using the recovery data.
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Citations
16 Claims
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1. A method of diagnosing a fault in an appliance by a diagnosis apparatus in a fault diagnosis system, the method comprising:
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generating and displaying monitoring information, based on a current state of the appliance; generating first mix data by mixing the monitoring information and sound data; outputting the first mix data to a mobile communication terminal; receiving second mix data including recovery data from the mobile communication terminal, when the monitoring information indicates that the appliance has a fault, and if the fault is not repairable via the mobile communication terminal, receiving second mix data including recovery data from a diagnosis server; extracting the recovery data from the second mix data; and repairing the fault of the appliance using the recovery data. - View Dependent Claims (2, 3)
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4. A method of diagnosing a fault in an appliance by a mobile terminal in a fault diagnosis system, the method comprising:
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receiving first mix data from a diagnosis apparatus, which displays a current state of the appliance; extracting, from the first mix data, monitoring information that indicates the current state of the appliance; determining whether a fault has occurred in the appliance, based on the monitoring information; generating second mix data, including recovery data, by mixing sound data with the recovery data for repairing the appliance, when it is determined the fault has occurred, and if the fault is not repairable via the mobile communication terminal, receiving second mix data including recovery data from a diagnosis server; and outputting the second mix data to the diagnosis apparatus. - View Dependent Claims (5, 6, 7)
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8. A method of upgrading firmware of an appliance by a mobile communication terminal in a fault diagnosis system, the method comprising:
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receiving first mix data from a diagnosis apparatus of the appliance; extracting, from the first mix data, monitoring information that indicates a current state of the appliance and triggers the mobile communication terminal to display a no fault indication at the mobile communication terminal when the appliance has no fault; checking a version of the firmware installed in the appliance, based on the monitoring information; requesting, to a diagnosis server, for upgrade data in order to upgrade the firmware if the version of the firmware is not a newest version; generating mix data by mixing the upgrade data and sound data; and outputting the mix data to the diagnosis apparatus. - View Dependent Claims (9)
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10. A diagnosis apparatus for detecting a fault in an appliance in a fault diagnosis system, the diagnosis apparatus comprising:
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a monitoring unit configured to detect a current state of the appliance, and generate monitoring and displaying information based on the current state of the appliance; an encoder configured to generate first mix data by mixing the monitoring information and sound data, and extract recovery data for repairing the fault in the appliance from second mix data, including recovery data, transmitted from a mobile communication terminal, when the fault has occurred in the appliance, and if the fault is not repairable via the mobile communication terminal, receiving second mix data including recovery data from a diagnosis server; a speaker configured to output the first mix data to the mobile communication terminal; a microphone configured to receive the second mix data from the mobile communication terminal; and
arecovery unit configured to repair the fault of the appliance using the recovery data.
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11. A mobile communication terminal for detecting a fault in an appliance in a fault diagnosis system, the mobile communication terminal comprising:
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a microphone configured to receive first mix data from a diagnosis apparatus, which displays a current state of the appliance; a data generator configured to extract, from the first mix data, monitoring information that indicates the current state of the appliance; a speaker configured to output, to the appliance, second mix data including recovery data for repairing the in the appliance; and a controller configured to determine whether the fault has occurred in the appliance based on the monitoring information control the data generator to generate the second mix data by mixing the recovery data and sound data, when the fault has occurred, and if the fault is not repairable via the mobile communication terminal, receiving second mix data including recovery data from a diagnosis server, and control the speaker to output the second mix data to the diagnosis apparatus. - View Dependent Claims (12, 13, 14, 15, 16)
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Specification