Remote service evaluation and recommendation
First Claim
1. A method for remote service evaluation and recommendation comprising:
- obtaining owner authorization to access diagnostic data associated with an automobile for a trusted, owner-designated repair technician with whom the owner has a preexisting relationship and who has performed repairs on the automobile in the past;
using a mobile device to obtain diagnostic data for the automobile from an automobile interface designed to provide diagnostic data;
transmitting, via a network connection, the diagnostic data to the owner-designated repair technician at a location remote from the automobile;
receiving, via the network, a recommendation from the owner-designated repair technician based upon the diagnostic data, the recommendation including a recommended service and a time for completing the recommended service; and
scheduling an immediate repair with a local repair technician identified by the owner-designated repair technician at a cost based upon a cost estimate provided by the owner-designated repair technician when the owner-designated repair technician recommends the recommended service be completed as soon as possible and further when the automobile is not local to the owner-designated repair technician.
1 Assignment
0 Petitions
Accused Products
Abstract
There is disclosed a method and apparatus for remote service evaluation and recommendation. The method includes obtaining owner authorization to access diagnostic data associated with an automobile for a trusted, owner-designated repair technician with whom the owner has a preexisting relationship and obtaining diagnostic data for the automobile. The method further includes transmitting, via a network connection, the diagnostic data to the owner-designated repair technician at a location remote from the automobile and receiving, via the network connection, a recommendation from the owner-designated repair technician based upon the diagnostic data, the recommendation including a recommended service and a time for completing the recommended service.
17 Citations
17 Claims
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1. A method for remote service evaluation and recommendation comprising:
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obtaining owner authorization to access diagnostic data associated with an automobile for a trusted, owner-designated repair technician with whom the owner has a preexisting relationship and who has performed repairs on the automobile in the past; using a mobile device to obtain diagnostic data for the automobile from an automobile interface designed to provide diagnostic data; transmitting, via a network connection, the diagnostic data to the owner-designated repair technician at a location remote from the automobile; receiving, via the network, a recommendation from the owner-designated repair technician based upon the diagnostic data, the recommendation including a recommended service and a time for completing the recommended service; and scheduling an immediate repair with a local repair technician identified by the owner-designated repair technician at a cost based upon a cost estimate provided by the owner-designated repair technician when the owner-designated repair technician recommends the recommended service be completed as soon as possible and further when the automobile is not local to the owner-designated repair technician. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An apparatus comprising a storage medium storing a program having instructions which when executed by a processor will cause the processor to:
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obtain owner authorization to access diagnostic data associated with an automobile for a trusted, owner-designated repair technician with whom the owner has a preexisting relationship and who has performed repairs on the automobile in the past; obtain a diagnostic data using a mobile device, the diagnostic data for the automobile obtained using an automobile interface designed to provide diagnostic data; transmit, via a network connection, the diagnostic data to the owner-designated repair technician at a location remote from the automobile; receive, via the network connection, a recommendation from the owner-designated repair technician based upon the diagnostic data, the recommendation including a recommended service and a time for completing the recommended service; and schedule an immediate repair with a local repair technician identified by the owner-designated repair technician at a cost based upon a cost estimate provided by the owner-designated repair technician when the owner-designated repair technician recommends the recommended service be completed as soon as possible and further when the automobile is not local to the owner-designated repair technician. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. Apparatus comprising a storage medium storing a program having instructions which when executed by a processor will cause the processor to:
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obtain owner authorization to access diagnostic data associated with an automobile for a trusted, owner-designated repair technician with whom the owner has a preexisting relationship and who has performed repairs on the automobile in the past; obtain diagnostic data from a mobile device, the diagnostic data for the automobile obtained using an automobile interface designed to provide diagnostic data; receive, via a network connection and at a computing device associated with the owner-designated repair technician, a diagnostic data for an automobile associated with the owner; obtain a diagnostic evaluation for the automobile based upon the diagnostic data; transmit, via the network connection, a recommendation from the owner-designated repair technician based upon the diagnostic evaluation, the recommendation including a recommended service and a time for completing the recommended service; and schedule an immediate repair with a local repair technician identified by the owner-designated repair technician using a user interface on a mobile device, the repair to be undertaken at a cost based upon a cost estimate provided by the owner-designated repair technician when the owner-designated repair technician recommends the recommended service be completed as soon as possible and further when the automobile is not local to the owner-designated repair technician. - View Dependent Claims (15, 16, 17)
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Specification