Management and diagnosis of telephonic devices
First Claim
1. A method, comprising:
- sending a self-provisioning request from an enterprise telephonic device to a device management server in an enterprise network, the self-provisioning request including a domain name system lookup request and a request to register as an element of the enterprise network;
receiving from the enterprise telephonic device an enterprise network address that permits the enterprise telephonic device to communicate with the device management server;
establishing a voice data link with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with at least one endpoint telephonic device; and
transmitting heartbeat data from the enterprise telephonic device to the device management server, the heartbeat data indicative of a status of the enterprise telephonic device, including a voice communication function.
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Abstract
Systems and methods of managing and diagnosing enterprise telephonic devices are disclosed. A provisioning request can be received from an enterprise telephonic device. The provisioning request can include a domain name system lookup request. An enterprise network address of a device management server can be provided to the enterprise telephonic device. A voice data link can be established with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices. The device management server can periodically receive heartbeat data from the enterprise telephonic device. The heartbeat can be indicative of a status of at least one functionality of the enterprise telephonic device. The enterprise telephonic device can provide diagnostic logs when requested by the device management server. In addition, the enterprise telephonic device can be configured to periodically request software updates.
44 Citations
20 Claims
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1. A method, comprising:
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sending a self-provisioning request from an enterprise telephonic device to a device management server in an enterprise network, the self-provisioning request including a domain name system lookup request and a request to register as an element of the enterprise network; receiving from the enterprise telephonic device an enterprise network address that permits the enterprise telephonic device to communicate with the device management server; establishing a voice data link with the enterprise telephonic device so as to permit the enterprise telephonic device to communicate over a data network with at least one endpoint telephonic device; and transmitting heartbeat data from the enterprise telephonic device to the device management server, the heartbeat data indicative of a status of the enterprise telephonic device, including a voice communication function. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An apparatus comprising:
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a processing unit; a communication device; a memory containing instructions, that when executed by the processing unit, cause the apparatus to; send a self-provisioning request, to an device management server in an enterprise network via the communication device, from an enterprise telephonic device, wherein the enterprise network does not have previous data associated with the enterprise telephonic device, the self-provisioning request including a domain name system lookup request and a request to register as an element of the enterprise network; receive an enterprise network address to permit the enterprise telephonic device to communicate with the device management server; establish a voice data link to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices; and transmit to the device management server heartbeat data from the enterprise telephonic device, the heartbeat data being indicative of a status of at least one operation of the enterprise telephonic device, including a voice communication function. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. An enterprise network, comprising:
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a plurality of enterprise telephonic devices of each is operative to submit a self-provisioning request to a device management server to automatically register as an element of the enterprise network, wherein the enterprise network does not have previous data associated with the enterprise telephonic device and the self-provisioning request includes a domain name system lookup request; and an enterprise telephone device of the plurality of enterprise telephonic devices operative to receive an enterprise network address permitting communication with the device management server, establish a voice data link to permit the enterprise telephonic device to communicate over a data network with endpoint telephonic devices, and transmit heartbeat data from the enterprise telephonic device to the device management server, the heartbeat data being indicative of a status of the enterprise telephonic device, including a voice communication function.
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Specification