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Method and apparatus for quality of service monitoring of services in a communication network

  • US 9,325,587 B2
  • Filed: 04/18/2011
  • Issued: 04/26/2016
  • Est. Priority Date: 04/18/2011
  • Status: Active Grant
First Claim
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1. A method of quality of service monitoring a service in a communication network, comprising:

  • sending to a plurality of terminals a first set of quality report configuration parameters relevant to the service;

    collecting a first set of terminal service session reports, wherein each terminal service session report included in said first set of reports was generated by one of the plurality of terminals using the first set of quality report configuration parameters;

    detecting a degradation of service quality in the communication network based on the first set of terminal service session reports; and

    identifying a factor that is potentially causing the degradation of service quality in the communication network, wherein identifying the factor comprises;

    selecting a candidate factor;

    selecting a second set of quality report configuration parameters based on the selected candidate factor;

    sending to the plurality of terminals the second set of quality report configuration parameters;

    collecting a second set of terminal service session reports, wherein each terminal service session report included in said second set of reports was generated by one of the plurality of terminals using the second set of quality report configuration parameters; and

    evaluating whether the candidate factor is a potential cause of the service quality degradation based on the collected second set of terminal service session reports.

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