Vehicle telematics communications for providing directions to a vehicle service facility
First Claim
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1. A method of providing directions to a vehicle service facility, comprising the steps of:
- (a) identifying, for each of a number of vehicle service facilities, one or more services provided by the vehicle service facility;
(b) associating each of the vehicle service facilities in a database with the one or more identified services provided by that vehicle service facility, wherein the database is associated with a central facility;
(c) receiving from a vehicle telematics service subscriber an indication at the central facility of a desire to set a trigger at a vehicle associated with the subscriber, wherein the trigger is associated with a vehicle service alert generated by the vehicle;
(d) based on step (c), remotely setting the trigger at the vehicle from the central facility;
(e) when a trigger occurrence occurs at the vehicle, offering the vehicle telematics service subscriber a choice of a plurality of vehicle service facilities based on the trigger occurrence and the identified service(s) provided by the vehicle service facilities; and
(f) if the vehicle telematics service subscriber chooses an offered vehicle service facility, providing turn-by-turn directions to the chosen vehicle service facility.
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Abstract
A method of providing directions to a vehicle service facility includes generating a vehicle service alert that includes vehicle operating data, sending the vehicle service alert to a vehicle telematics service subscriber, offering the vehicle telematics service subscriber a choice of one or more vehicle service facilities for responding to the vehicle service alert, and if the vehicle owner chooses a vehicle service facility, providing turn-by-turn directions to the chosen vehicle service facility.
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Citations
20 Claims
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1. A method of providing directions to a vehicle service facility, comprising the steps of:
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(a) identifying, for each of a number of vehicle service facilities, one or more services provided by the vehicle service facility; (b) associating each of the vehicle service facilities in a database with the one or more identified services provided by that vehicle service facility, wherein the database is associated with a central facility; (c) receiving from a vehicle telematics service subscriber an indication at the central facility of a desire to set a trigger at a vehicle associated with the subscriber, wherein the trigger is associated with a vehicle service alert generated by the vehicle; (d) based on step (c), remotely setting the trigger at the vehicle from the central facility; (e) when a trigger occurrence occurs at the vehicle, offering the vehicle telematics service subscriber a choice of a plurality of vehicle service facilities based on the trigger occurrence and the identified service(s) provided by the vehicle service facilities; and (f) if the vehicle telematics service subscriber chooses an offered vehicle service facility, providing turn-by-turn directions to the chosen vehicle service facility. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 19, 20)
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10. A method of providing directions to a vehicle service facility, comprising the steps of:
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(a) generating a vehicle service alert that includes vehicle operating data for a vehicle; (b) sending the vehicle service alert to a vehicle telematics service subscriber; (c) obtaining the location of the vehicle; (d) determining whether the vehicle is covered by a vehicle warranty; (e) if so, then offering the vehicle telematics service subscriber a choice of one or more vehicle dealerships for responding to the vehicle service alert; (f) otherwise, offering the vehicle telematics service subscriber a choice of one or more aftermarket vehicle service providers in addition to one or more dealerships; and (g) after the vehicle telematics service subscriber chooses a vehicle dealership or aftermarket vehicle service provider, providing turn-by-turn directions from the location of the vehicle to the chosen vehicle dealership or aftermarket vehicle service provider. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A method of providing directions to a vehicle service facility, comprising the steps of:
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(a) sending a vehicle telematics service subscriber an email message that includes service alerts for a vehicle operated by the vehicle telematics service subscriber; (b) determining if the vehicle is covered by a warranty and, if so, offering the vehicle telematics service subscriber a choice of one or more vehicle service facilities that honor the warranty and are capable of responding to each service alert included in the email based on the type of service alert; (c) receiving from the vehicle telematics service subscriber a chosen selection from among the offered vehicle service facilities; (d) determining the location of the vehicle operated by the vehicle telematics service subscriber; (e) generating turn-by-turn directions between the location of the vehicle and the chosen selection; and (f) presenting the turn-by-turn directions to the vehicle telematics service subscriber. - View Dependent Claims (18)
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Specification