Systems and methods for context-aware message tagging

• US 9,330,145 B2
• Filed: 02/15/2013
• Issued: 05/03/2016
• Est. Priority Date: 02/22/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Satyanarayanan, Rajaram
• Primary Examiner(s): Reyes, Mariela
• Assistant Examiner(s): VU, THONG H
• Application Number:
  US13/768,145
• Publication Number:
  US 20130218877A1
• Time in Patent Office: 1,173 Days
• Field of Search: 707/748, 707/770, 707/722, 707/723, 707/737, 707/3, 707/711, 707/790, 707/769, 707/741, 715/740, 715/736, 715/708
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/335 Filtering based on additional data, e.g. user or group profiles filtering in web context G06F16/9535, G06F16/9536
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

Disclosed are systems, apparatus, and methods for context-aware messaging. In various implementations, a conversation between two or more users may be hosted by a communications tool, where the conversation generates text included in a conversation thread. Context attributes may be extracted from the generated text. The context attributes may describe interactions and data objects associated with one or more entities. One or more scores may be assigned to the extracted context attributes based on the contents of the conversation thread. The scores may provide a rank for each of the extracted context attributes. A presentation of a user interface of a communication tool may be modified based on the one or more scored context attributes.

Claims

1. A method for providing a contextual view for a communication tool, the method comprising:

providing a context attribute interface between the communication tool and one or more context sources, the communication tool presenting a graphical user interface;

extracting˜

through software associated with the context attribute interface, context attributes from generated text from a real-time conversation between two or more users using the communication tool via the graphic user interface, the conversation generating text included in a conversation thread, the context attributes describing interactions and data objects associated with one or more entities;

assigning through software associated with the context attribute interface, one or more scores to the extracted context attributes based on contents of the conversation thread, the scores providing a rank for each of the extracted context attributes; and

modifying through software associated with the context attribute interface, a presentation of the graphical user interface of the communication tool based on the one or more scored context attributes.

2. The method of claim 1, wherein the extracting comprises parsing and analyzing text included in the conversation thread.

3. The method of claim 2, wherein the analyzing comprises comparing the parsed text with a list of entities associated with an on-demand service.

4. The method of claim 2 further comprising retrieving one or more context attributes from a context data store based on one or more entities extracted from the conversation thread.

5. The method of claim 1, wherein the scores are assigned based on one or more context attributes associated with the two or more users of the conversation thread.

6. The method of claim 1, wherein the modifying comprises displaying a ranked list of the scored context attributes.

7. The method of claim 6, wherein the ranked list is displayed in a data field, the data field annotating the conversation thread with one or more context attributes in response to receiving an input.

8. The method of claim 1 further comprising:

updating the presentation of the user interface based on the one or more changed context attributes in response to determining that one or more context attributes has changed.

9. The method of claim 1, wherein the modifying comprises altering a presentation of text included in the conversation thread, the presentation being selected from a group consisting of:

a font, a size, a style, and a color.

10. The method of claim 1, wherein the modifying comprises changing a format of one or more user interface components included in the user interface to a format that is compatible with a mobile communications device.

11. The method of claim 1, wherein the context attributes include connection event data retrieved from a connection event database.

12. A computer program product comprising computer- readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code including instructions to:

provide a context attribute interface between the communication tool and one or more context sources, the communication tool presenting a graphical user interface;

extract, through software associated with the context attribute interface, context attributes from generated text, from a real-time conversation between two or more users using the communication tool via the graphic user interface, the conversation generating text included in a conversation thread, the context attributes describing interactions and data objects associated with one or more entities;

assign through software associated with the context attribute interface, one or more scores to the extracted context attributes based on contents of the conversation thread, the scores providing a rank for each of the extracted context attributes; and

modify, through software associated with the context attribute interface, a presentation of a user interface of a communication tool based on the one or more scored context attributes.

13. The computer program product of claim 12, wherein the extracting comprises parsing text included in the conversation thread, and comparing the parsed text with a list of entities associated with an on-demand service.

14. The computer program product of claim 12, wherein the scores are assigned based on one or more context attributes associated with the two or more users of the conversation thread.

15. The computer program product of claim 12, wherein the modifying comprises displaying a ranked list of the scored context attributes in a data field, the data field annotating the conversation thread with one or more context attributes in response to receiving an input.

16. The computer program product of claim 12, wherein the program code includes further instructions to:

update the presentation of the user interface based on the one or more changed context attributes in response to the determination that one or more context attributes has changed.

17. A system for providing a contextual view for a communication tool comprising:

a processor; and

one or more stored sequences of instructions which, when executed by the processor, cause the processor to;

provide a context attribute interface between the communication tool and one or more context sources, the communication tool presenting a graphical user interface;

extract, through software associated with the context attribute interface, context attributes from generated text from a real-time conversation between two or more users using the communication tool via the graphic user interface, the conversation generating text included in a conversation thread, the context attributes describing interactions and data objects associated with one or more entities;

assign through software associated with the context attribute interface, one or more scores to the extracted context attributes based on contents of the conversation thread, the scores providing a rank for each of the extracted context attributes; and

modify, through software associated with the context attribute interface, a presentation of a user interface of a communication tool based on the one or more scored context attributes.

18. The system of claim 17, wherein the extracting comprises parsing text included in the conversation thread, and comparing the parsed text with a list of entities associated with an on-demand service.

19. The system of claim 17, wherein the modifying comprises displaying a ranked list of the scored context attributes in a data field, the data field annotating the conversation thread with one or more context attributes in response to receiving an input.

20. The system of claim 17, wherein the steps further comprise:

in response to determining that one or more context attributes has changed, updating the presentation of the user interface based on the one or more changed context attributes.