Mediation computing device and associated method for generating semantic tags
First Claim
1. A method of generating maintenance reports, the method comprising:
- in relation to a computer-mediated conversation between users of at least two computers, receiving user input relating to maintenance of a system;
determining, with processing circuitry of a mediation computer, a candidate tag representative of a semantic context of the user input, wherein determining the candidate tag comprises;
determining the candidate tag in an instance in which the user input relates to an initial message of the conversation based upon a domain within which the user input is provided, wherein the domain is selected from the group consisting of design, manufacturing and maintenance operations of the system within which the user input is provided; and
determining the candidate tag in an instance in which the user input relates to an ongoing conversation based upon the semantic context of the conversation including a mapping of words in the conversation to concepts in the respective semantic context or matching of elements in the conversation to elements within a corpus of other conversations;
providing an indication of the candidate tag to the user;
receiving a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input; and
causing the maintenance report to be generated and stored with the maintenance report modified to include the computer-mediated conversation and the candidate tag associated therewith.
1 Assignment
0 Petitions
Accused Products
Abstract
A computing device, computer system and associated method are provided to mediate a conversation in a manner that facilitates the inclusion of semantic tags within the conversation. In the context of a method, user input may be received relating to maintenance of a system. The method also determines, with processing circuitry, a candidate tag based upon semantic context of the user input. Additionally, the method provides an indication of the candidate tag to the user and receives a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input. The method may also store the maintenance report including the user input and an associated tag. A corresponding mediation computing device and an associated computer system are also provided.
34 Citations
23 Claims
-
1. A method of generating maintenance reports, the method comprising:
-
in relation to a computer-mediated conversation between users of at least two computers, receiving user input relating to maintenance of a system; determining, with processing circuitry of a mediation computer, a candidate tag representative of a semantic context of the user input, wherein determining the candidate tag comprises; determining the candidate tag in an instance in which the user input relates to an initial message of the conversation based upon a domain within which the user input is provided, wherein the domain is selected from the group consisting of design, manufacturing and maintenance operations of the system within which the user input is provided; and determining the candidate tag in an instance in which the user input relates to an ongoing conversation based upon the semantic context of the conversation including a mapping of words in the conversation to concepts in the respective semantic context or matching of elements in the conversation to elements within a corpus of other conversations; providing an indication of the candidate tag to the user; receiving a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input; and causing the maintenance report to be generated and stored with the maintenance report modified to include the computer-mediated conversation and the candidate tag associated therewith. - View Dependent Claims (2, 3, 4, 5, 16, 17, 21)
-
-
6. A mediation computer configured to generate maintenance reports, the mediation computer comprising:
-
an interface configured to receive user input, in relation to a computer-mediated conversation between users of at least two computers, relating to maintenance of a system; and processing circuitry configured to determine a candidate tag representative of a semantic context of the user input, wherein the processing circuitry is configured to determine the candidate tag by;
(i) determining the candidate tag in an instance in which the user input relates to an initial message of the conversation based upon a domain within which the user input is provided, wherein the domain is selected from the group consisting of design, manufacturing and maintenance operations of the system within which the user input is provided; and
(ii) determining the candidate tag in an instance in which the user input relates to an ongoing conversation based upon the semantic context of the conversation including a mapping of words in the conversation to concepts in the respective semantic context or matching of elements in the conversation to elements within a corpus of other conversations,wherein the interface is further configured to provide an indication of the candidate tag to the user and to receive a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input, and wherein the processing circuitry is further configured to cause the maintenance report to be generated and stored with the maintenance report modified to include the computer-mediated conversation and the candidate tag associated therewith. - View Dependent Claims (7, 8, 9, 10, 18, 19, 22)
-
-
11. A computer system comprising:
-
a mediation computer configured to mediate a conversation between users of at least two computers comprised of a plurality of messages, wherein the mediation computer is configured to receive user input comprising at least a portion of a message of the conversation, determine a candidate tag representative of a semantic context of the user input, provide an indication of the candidate tag to the user and receive a response from the user regarding validity of the candidate tag with respect to the semantic context of the user input, wherein the mediation computer is configured to determine the candidate tag by;
(i) determining the candidate tag in an instance in which the user input relates to an initial message of the conversation based upon a domain within which the user input is provided, wherein the domain is selected from the group consisting of design, manufacturing and maintenance operations of the system within which the user input is provided; and
(ii) determining the candidate tag in an instance in which the user input relates to an ongoing conversation based upon the semantic context of the conversation including a mapping of words in the conversation to concepts in the respective semantic context or matching of elements in the conversation to elements within a corpus of other conversations, wherein the mediation computer is further configured to cause the maintenance report to be generated and stored with the maintenance report modified to include the computer-mediated conversation and the candidate tag associated therewith; andan ancillary computer configured to review the maintenance report including the conversation following completion of the conversation. - View Dependent Claims (12, 13, 14, 15, 20, 23)
-
Specification