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Data extraction from a call

  • US 9,338,288 B2
  • Filed: 05/14/2015
  • Issued: 05/10/2016
  • Est. Priority Date: 04/28/2009
  • Status: Active Grant
First Claim
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1. A network component comprising:

  • a processor; and

    memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operation comprising;

    detecting a first cue;

    responsive to detecting the first cue, capturing a first portion of communications between parties to a call;

    associating a first identifier with the first portion, wherein;

    the first identifier identifies a first subject matter of the first portion; and

    the first identifier is associated with the first portion by inserting the first identifier into the first portion;

    converting the first portion into a first data set;

    writing the first data set into a first data file;

    detecting a first predetermined report cue; and

    extracting a first reporting data set corresponding to the first predetermined report cue from the data file.

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