Data extraction from a call

• US 9,338,288 B2
• Filed: 05/14/2015
• Issued: 05/10/2016
• Est. Priority Date: 04/28/2009
• Status: Active Grant

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Mikan, Jeffrey, McNamara, Justin, Lewis, John, Cenciarelli, Fulvio Arturo
• Primary Examiner(s): MILLER, BRANDON J
• Application Number:
  US14/712,420
• Publication Number:
  US 20150249739A1
• Time in Patent Office: 362 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A network component comprising a communications portion and a processor portion is disclosed. The communications portion may be configured to detect a signal indicative of a call associated with a mobile device. The processor portion may be configured to detect at least one record cue in the signal. The processor portion may be also be configured to respectively capture at least one portion of the call upon the at least one record cue being detected. The processor portion may also be configured to respectively associate at least one identifier with the at least one captured portion of the call. The identifier may respectively identify the at least one captured portion of the call.

Claims

1. A network component comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operation comprising;

detecting a first cue;

responsive to detecting the first cue, capturing a first portion of communications between parties to a call;

associating a first identifier with the first portion, wherein;

the first identifier identifies a first subject matter of the first portion; and

the first identifier is associated with the first portion by inserting the first identifier into the first portion;

converting the first portion into a first data set;

writing the first data set into a first data file;

detecting a first predetermined report cue; and

extracting a first reporting data set corresponding to the first predetermined report cue from the data file.

2. The network component of claim 1 wherein the processor effectuates an operation further comprising:

writing the first reporting data set into a first report file.

3. The network component of claim 1 wherein the processor effectuates an operation further comprising:

detecting a second cue;

responsive to detecting the second cue, capturing a second portion of communications between parties to a call;

associating a second identifier with the second portion, wherein;

the second identifier identifies a second subject matter of the second portion; and

the second identifier is associated with the second portion by inserting the second identifier into the second portion.

4. The network component of claim 3 wherein the processor effectuates an operation further comprising:

writing the second reporting data set into a second report file.

5. The network component of claim 4 wherein the processor effectuates an operation further comprising:

detecting a second predetermined report cue; and

extracting a second reporting data set corresponding to the second predetermined report cue from the data file.

6. The network component of claim 1 wherein the first cue comprises one or more words spoken during the call.

7. The network component of claim 1, wherein the first cue is indicative of at least one of a quantity, a price, a unit, a street address, a state, a post office code, or an item number.

8. A method comprising:

detecting a first cue;

responsive to detecting the first cue, capturing a first portion of communications between parties to a call;

associating a first identifier with the first portion, wherein;

the first identifier identifies a first subject matter of the first portion; and

the first identifier is associated with the first portion by inserting the first identifier into the first portion;

converting the first portion into a first data set;

writing the first data set into a first data file;

detecting a first predetermined report cue; and

extracting a first reporting data set corresponding to the first predetermined report cue from the data file.

9. The method of claim 8, further comprising:

writing the first reporting data set into a first report file.

10. The method of claim 9, further comprising:

detecting a second cue;

responsive to detecting the second cue, capturing a second portion of communications between parties to a call;

associating a second identifier with the second portion, wherein;

the second identifier identifies a second subject matter of the second portion; and

the second identifier is associated with the second portion by inserting the second identifier into the second portion.

11. The method of claim 10, further comprising:

writing the second reporting data set into a second report file.

12. The method of claim 11, further comprising:

detecting a second predetermined report cue; and

extracting a second reporting data set corresponding to the second predetermined report cue from the data file.

13. The method of claim 8 wherein the first cue comprises one or more words spoken during the call.

14. The method of claim 8 wherein the first cue is indicative of at least one of a quantity, a price, a unit, a street address, a state, a post office code, or an item number.

15. A mobile device comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

detecting a first cue;

responsive to detecting the first cue, capturing a first portion of communications between parties to a call;

associating a first identifier with the first portion, wherein;

the first identifier identifies a first subject matter of the first portion; and

the first identifier is associated with the first portion by inserting the first identifier into the first portion;

converting the first portion into a first data set;

writing the first data set into a first data file;

detecting a first predetermined report cue; and

extracting a first reporting data set corresponding to the first predetermined report cue from the data file.

16. The mobile device of claim 15 wherein the processor effectuates an operation further comprising:

writing the first reporting data set into a first report file.

17. The mobile device of claim 15 wherein the processor effectuates an operation further comprising:

detecting a second cue;

responsive to detecting the second cue, capturing a second portion of communications between parties to a call;

associating a second identifier with the second portion, wherein;

the second identifier identifies a second subject matter of the second portion; and

the second identifier is associated with the second portion by inserting the second identifier into the second portion.

18. The mobile device of claim 17 wherein the processor effectuates an operation further comprising:

writing the second reporting data set into a second report file.

19. The mobile device of claim 18 wherein the processor effectuates an operation further comprising:

detecting a second predetermined report cue; and

extracting a second reporting data set corresponding to the second predetermined report cue from the data file.

20. The mobile device of claim 15 wherein the first cue comprises one or more words spoken during the call.