Proactive assistance in obtaining a wireless network connection
First Claim
Patent Images
1. A method comprising:
- monitoring, by a computing device associated with a user of a residence that obtains network connectivity from a telecommunications provider, a wireless access point that provides a wireless network at the residence of the user, the monitoring including;
obtaining, by the computing device, operational logs of the wireless access point via an interface with the wireless access point, the interface being implemented over the wireless network at the residence of the user;
identifying, by the computing device and based on the monitoring of the operational logs, a failed attempt to attach to the wireless network due to entry of an incorrect network password; and
causing, by a network device associated with the telecommunications provider and based on the identification of the failed attempt to attach to the wireless network, transmission of a correct password for the wireless network to a mobile device associated with the user.
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Accused Products
Abstract
A user may be proactively identified as needing assistance to access a home wireless network. Assistance may be automatically provided through, for example, a text message, email, or telephone call. In one implementation, a method may include monitoring a wireless access point that provides a wireless network; obtaining, based on the monitoring, an indication of a failed attempt to attach to the wireless network due to entry of an incorrect network password; and causing, based on the obtained indication of the failed attempt to attach to the wireless network, transmission of a correct password for the wireless network to a mobile device corresponding to an account associated with the wireless network.
20 Citations
20 Claims
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1. A method comprising:
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monitoring, by a computing device associated with a user of a residence that obtains network connectivity from a telecommunications provider, a wireless access point that provides a wireless network at the residence of the user, the monitoring including; obtaining, by the computing device, operational logs of the wireless access point via an interface with the wireless access point, the interface being implemented over the wireless network at the residence of the user; identifying, by the computing device and based on the monitoring of the operational logs, a failed attempt to attach to the wireless network due to entry of an incorrect network password; and causing, by a network device associated with the telecommunications provider and based on the identification of the failed attempt to attach to the wireless network, transmission of a correct password for the wireless network to a mobile device associated with the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A device associated with a user of a residence that obtains network connectivity from a telecommunications provider, the device comprising:
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a non-transitory memory device storing; a plurality of processor-executable instructions; and one or more processors to execute the processor-executable instructions, wherein executing the processor-executable instructions causes the one or more processors to; monitor network access requests to attach to a wireless network, at the residence of the user, provided by a wireless router, the monitoring of the network access requests including; obtaining operational logs of the wireless router via an interface with the wireless router, the interface being implemented over the wireless network at the residence of the user; identify, based on the monitoring of the operational logs, a failed attempt to attach to the wireless network due to entry of an incorrect network password; determine, based on the identification of the failed attempt to attach to the wireless network, a correct password for the wireless network; and initiate transmission of a message to a mobile device of the user, the message including the correct password. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A non-transitory computer readable medium storing a plurality of processor-executable instructions, which, when executed by one or more processors, cause the one or more processors to:
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monitor, at a computing device associated with a user of a residence that obtains network connectivity from a telecommunications provider, a wireless access point that provides a wireless network at the residence of the user, the monitoring including; obtaining, by the computing device, operational logs of the wireless access point via an interface with the wireless access point, the interface being implemented over the wireless network at the residence of the user; identify, based on the monitoring of the operational logs, a failed attempt to attach to the wireless network due to entry of an incorrect network password; and cause, based on the identification of the failed attempt to attach to the wireless network, transmission of a correct password for the wireless network, to a mobile device associated with the user. - View Dependent Claims (18, 19, 20)
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Specification