×

Geo-spatial-awareness-based monitoring, notification and maintenance for self service terminals

  • US 9,342,963 B1
  • Filed: 04/14/2011
  • Issued: 05/17/2016
  • Est. Priority Date: 04/14/2011
  • Status: Active Grant
First Claim
Patent Images

1. An automated teller machine (“

  • ATM”

    ) comprising a computer system that performs a method for monitoring an operational status of each ATM on a network of ATMs wherein each of the ATMs on the network is associated with a discrete geographic location, the operational status comprising;

    functioning capabilities of each ATM on the network; and

    malfunctioning capabilities of each ATM on the network;

    the method comprising;

    auto-detecting a location of a technician within a pre-determined distance of a first malfunctioning ATM on the network;

    identifying a second malfunctioning ATM that is within a pre-determined distance of the first malfunctioning ATM;

    prioritizing a severity of one or more malfunctioning capabilities of each malfunctioning ATM;

    based on the prioritizing, assigning a value to each malfunctioning ATM, the value corresponding to an order in which each malfunctioning ATM is to be serviced by the technician;

    configuring each malfunctioning ATM to;

    activate a first communication link and establish communication with one or more other ATMs on the network;

    transmit over the first communication link the one or more malfunctioning capabilities of each malfunctioning ATM to the one or more other ATMs on the network;

    using the first communication link, request that the one or more other ATMs on the network communicate to each malfunctioning ATM whether the one or more other ATMs are operational with respect to the one or more malfunctioning capabilities of each malfunctioning ATM;

    receive a response from the one or more other ATMs on the network that are operational with respect to the one or more malfunctioning capabilities of each malfunctioning ATM;

    in response to receiving responses from the one or more other ATMs, display on each malfunctioning ATM during a standby state of each malfunctioning ATM;

    a location of the one or more other ATMs that are within a pre-determined distance of the malfunctioning ATM and that are operational with respect to the one or more malfunctioning capabilities; and

    an estimated wait-time for using the one or more ATMs that are operational with respect to the one or more malfunctioning capabilities;

    activating a second communication link configured to dispatch the technician to each malfunctioning ATM based on the value assigned to each malfunctioning ATM;

    wherein, when a customer attempts to access the first malfunctioning ATM or the second malfunctioning ATM, the method further comprises;

    transmitting a notification to a mobile device of the customer showing the location of and directions to the one or more other ATMs that are within the pre-determined distance of the malfunctioning ATM and that are operational with respect to the one or more malfunctioning capabilities; and

    when a printer is operational at the first malfunctioning ATM or at the second malfunctioning ATM, printing a receipt showing the location of and directions to the one or more other ATMs that are within the pre-determined distance of the malfunctioning ATM and that are operational with respect to the one or more malfunctioning capabilities.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×