Voice over internet integration

• US 9,344,576 B2
• Filed: 10/24/2011
• Issued: 05/17/2016
• Est. Priority Date: 05/26/2000
• Status: Expired due to Term

• Current Assignee: III Holdings 1, LLC
• Original Assignee: III Holdings 1, LLC
• Inventors: Friedman, David, Wu, Wai
• Primary Examiner(s): Pham, Chi H
• Assistant Examiner(s): HOM, SHICK C
• Application Number:
  US13/280,328
• Publication Number:
  US 20140307730A1
• Time in Patent Office: 1,667 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: Y10S 379/90 Internet, e.g. Internet phone, webphone, internet-based telephony

Abstract

An Internet telephony system (ITS) comprising an enclosure, an interface to a packet switched computer network; a communications processor, configured to implement a voice over Internet Protocol communication, to execute at least a client portion of a telephony control application supporting at least a coordinated delivery of data presented to the user through a user interface and a conversation using the voice over Internet Protocol communication; and to execute a web browser; and at least one manual control input.

Claims

1. A computer system comprising:

a processor;

a non-transitory memory configured to communicate with the processor, the non- transitory memory having instructions stored thereon that are executable by the processor to cause the computer system to perform operations comprising;

based on a selection by a user of an item displayed on a webpage, detecting a change in a purchase status associated with the item indicative of the user'"'"'s potential interest in purchasing the item; and

in response to detecting the change in the purchase status, determining whether the user has declined an option to receive, via a communication channel, information associated with the item, wherein the operations of determining further comprise analyzing a preference rule for the user based on a parameter for the information associated with the item.

2. The Internet telephony system according to claim 1, wherein the client portion executes as a linked library under a computer operating system.

3. The computer system according to claim 1, wherein the operations comprise:

based on communication information indicating that the user has declined the option to receive the information, withholding the information associated with the item from the user.

4. The computer system according to claim 1, wherein the operations further comprise:

initiating a text-based communication with the user through a browser.

5. The computer system according to claim 1, wherein the operations further comprise:

initiating a voice-based communication via a browser at a client device.

6. A computer system comprising:

a processor;

a non-transitory memory configured to communicate with the processor, the non- transitory memory having instructions stored thereon that are executable by the processor to cause the computer system to perform operations comprising;

based on a selection by a user of an item displayed on a webpage, detecting a change in a purchase status associated with the item indicative of the user'"'"'s potential interest in purchasing the item, wherein the detecting includes determining that the user has caused the item to enter a purchase location displayed on the webpage;

in response to the detecting, determining whether the user has accepted an option to receive, via a communication channel, information associated with the item; and

based on the determining, causing to be displayed on the webpage a separate window that corresponds to the option.

7. A computer system comprising:

a processor;

a non-transitory memory configured to communicate with the processor, the non- transitory memory having instructions stored thereon that are executable by the processor to cause the computer system to perform operations comprising;

based on a selection by a user of an item displayed on a webpage, detecting a change in a purchase status associated with the item indicative of the user'"'"'s potential interest in purchasing the item;

in response to detecting the change in the purchase status, determining whether the user has declined an option to receive, via a communication channel, information associated with the item; and

receiving, from an application displaying the webpage at a client device, a set of information, wherein the set of information is indicative of a user preference associated with at least one particular type of communication channel.

8. A computer system, comprising:

a processor;

a non-transitory memory configured to communicate with the processor, the non- transitory memory having instructions stored thereon that are executable by the processor to cause the computer system to perform operations comprising;

based on a selection by a user of an item displayed on a webpage, detecting a change in a purchase status associated with the item indicative of the user'"'"'s potential interest in purchasing the item, wherein detecting the change in the purchase status is based on detecting that the item has remained, for a particular interval of time, in a shopping cart associated with the webpage; and

in response to detecting the change in the purchase status, determining whether the user has declined an option to receive, via a communication channel, information associated with the item, wherein the determining further comprises analyzing a preference rule for the user based on a time parameter for receiving the information associated with the item.

9. A method comprising:

detecting, through a network, by a computer device, that a user has changed a status associated with an item displayed on a webpage indicating the user'"'"'s potential interest in proceeding with a transaction for the item;

in response to detecting that the status associated with the item has been changed, the computer device offering the user an option to decline receiving information about the item based on a particular type of communication; and

subsequent to the offering, the computer device causing a voicemail to be transmitted to the user.

10. The method according to claim 9, wherein the particular type of communication is associated with a Voice over Internet Protocol (VoIP) communication.

11. The method according to claim 9, wherein the particular type of communication is a communication via a mobile device associated with the user.

12. The method according to claim 9, further comprising:

the computer device transmitting instructions instructing a browser displaying the webpage to display an option for a chat session.

13. A method comprising:

detecting, through a network, by a computer device, that a user has changed a status associated with an item displayed on a webpage indicating the user'"'"'s potential interest in proceeding with a transaction for the item, wherein the status associated with the item has been changed such that the item is included in a shopping cart displayed on the webpage; and

in response to detecting that the status associated with the item has been changed, the computer device offering the user an option to decline receiving information about the item based on a particular type of communication.

14. A method comprising:

detecting, through a network, by a computer device, that a user has changed a status associated with an item displayed on a webpage indicating the user'"'"'s potential interest in proceeding with a transaction for the item;

in response to detecting that the status associated with the item has been changed, the computer device determining whether the user has declined an option to receive information about the item based on a particular type of communication; and

based on additional information included in a cookie associated with the webpage, the computer device determining a user preference for the particular type of communication.

15. A non-transitory computer readable medium having instructions stored thereon that are executable by a computer system to cause the computer system to perform operations comprising:

detecting that a user has placed an item in a web-based purchase depository associated with a web site;

based on information received from an application displaying the website at a client device, determining a preferred communication channel that corresponds to the user; and

subsequent to detecting that the user has placed the item in the web-based purchase depository, causing to be transmitted to the user an option to decline receiving information for the item via the preferred communication channel, wherein the operations of causing further comprise causing to be displayed on the website a separate window for the option.

16. The non-transitory computer readable medium according to claim 15, wherein the operations of causing to be transmitted to the user the option include causing a sound file to be played for the user.

17. A non-transitory computer readable medium having instructions stored thereon that are executable by a computer system to cause the computer system to perform operations comprising:

based on a selection by a user of an item displayed on a webpage, detecting a change in a purchase status associated with the item indicative of the user'"'"'s potential interest in purchasing the item;

in response to detecting the change in the purchase status, determining whether the user has declined an option to receive, via a preferred communication channel, information associated with the item; and

based on acceptance information indicating that the user has not declined the option to receive information via the preferred communication channel, initiating a communication with the user via the preferred communication channel.

18. A non-transitory computer readable medium having instructions stored thereon that are executable by a computer system to cause the computer system to perform operations comprising:

based on a selection by a user of an item displayed on a webpage, detecting a change in a purchase status associated with the item indicative of the user'"'"'s potential interest in purchasing the item;

in response to detecting the change in the purchase status, providing an option to the user to receive, via a communication channel, information associated with the item;

receiving additional information indicating that the option failed to be accepted within a time interval; and

causing to be transmitted to the user a request to communicate via a default communication channel.