User perception of electronic messaging

• US 9,350,690 B2
• Filed: 03/02/2015
• Issued: 05/24/2016
• Est. Priority Date: 09/29/2008
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Meijer, Henricus Johannes Maria, Manolescu, Dragos A., Pope, Matthew Jason, MacLaurin, Matthew B., Jones, F. David, Czerwinski, Mary P., Ozzie, Raymond E.
• Primary Examiner(s): Tran, Philip B
• Application Number:
  US14/635,875
• Publication Number:
  US 20150172236A1
• Time in Patent Office: 449 Days
• Field of Search: 709206-207, 709223-224
• US Class Current: 1/1
• CPC Class Codes: G06F 15/16 Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs coordinating program control therefor G06F9/52; in regulating and control system G05B
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

Determining user use context for electronic messaging and disseminating a subset of the user use context to recipients and/or senders of such electronic message is disclosed herein. By way of example, the user use context can be based on a general context of recipients, such as speed with which a message is disseminated or consumed, number of child messages spawned, rate at which such messages are spawned, and so on. Additionally, user use context can also be based on individual context, by comparing individual interaction to a message (e.g., time to read, time to delete, number of child messages, etc.), with a baseline usage context determined for the individual. The context can be disseminated to recipients of the message or to the sender, to provide an overview of perception of the electronic message.

Claims

1. A device comprising:

one or more processors;

memory;

a context component stored in the memory and executable by the one or more processors to analyze user use context of an interaction with a message;

a guidance component stored in the memory and executable by the one or more processors to;

employ language processing to analyze content of the message before the message is delivered and to determine a style or a sentiment of the content;

reference the user use context based at least on the style or the sentiment of the content;

provide real-time feedback for the style, the sentiment or the content of the message based on composition of the message and the user use context of the interaction with the message; and

a distribution component stored in the memory and executable by the one or more processors to distribute information of the user use context to a recipient or a sender of the message.

2. The device of claim 1, further comprising a data compilation component that aggregates user use context of the message across one or more recipients, and makes available a subset of aggregated information to the recipient or the sender of the message.

3. The device of claim 2, further comprising a grading component that ranks the message as a function of the aggregated information, and provides ranking information of the message to the recipient or the sender of the message.

4. The device of claim 1, wherein the user use context comprises one or more of:

whether the message was deleted, responded to, tagged, forwarded or opened;

how long before the message was deleted, responded to, tagged, forwarded or opened;

or

a location of a device of a user associated with the user use context.

5. The device of claim 1, further comprising a messaging unification component that aggregates the user use context of the message with another user use context of a disparate type of received message to obtain a unified user communication context.

6. The device of claim 1, further comprising a user predisposition component that employs the user use context to compile a relative messaging predisposition for a participant of the message.

7. The device of claim 1, further comprising a monitoring component that:

obtains a sentiment threshold and a threshold action pertaining to the message;

monitors the sentiment of the content of the message or a content sentiment of one or more additional messages pertaining to the message; and

implements the threshold action if the sentiment of the content of the message or the content sentiment of the one or more additional messages exceeds the sentiment threshold.

8. A system comprising:

one or more processors;

memory;

a context component stored in the memory and executable by the one or more processors to analyze a user context of a user related to an electronic message against a baseline context, the baseline context being generated based at least on aggregated user context information of a plurality of users;

a guidance component stored in the memory and executable by the one or more processors to;

employ language processing to determine a style or sentiment of content of the electronic message;

reference the user context; and

make available feedback, selectively as the electronic message is compiled, based on a composition of the electronic message and a subset of the user context; and

a distribution component stored in the memory and executable by the one or more processors to disseminate information of the user context to a recipient or a sender of the electronic message.

9. The system of claim 8, further comprising a data compilation component that aggregates user use context of the electronic message across a plurality of participants and makes available a subset of the aggregated user use context to other participants of the electronic message.

10. The system of claim 8, further comprising a grading component that ranks the electronic message as a function of aggregated user context information across a plurality of participants and distributes a ranking result to one or more recipients or the sender of the electronic message.

11. The system of claim 10, further comprising a relativity component that modifies the ranking result based on a significance of a participant of the plurality of participants and use context of the participant of the plurality of participants.

12. The system of claim 8, further comprising a messaging unification component that aggregates user use context pertaining to the message across a plurality of messaging systems.

13. The system of claim 8, wherein the guidance component further suggests modifying the style, the sentiment or the content of the message based on a user use context of a participant.

14. The system of claim 8, further comprising a monitoring component that compares the sentiment of the message, determined from the user context, with a sentiment threshold and implements an action based on a comparison result.

15. The system of claim 14, the monitoring component employs an aggregated user use context of a plurality of participants of the message to determine the sentiment.

16. A method implemented by a computing device, the method comprising:

analyzing a user context of a user related to an electronic message against a baseline context, the baseline context being based at least on aggregated user context information of a plurality of users;

determining a style or sentiment of content of the electronic message;

making available feedback, selectively as the electronic message is compiled, based on a composition of the electronic message and a subset of the user context; and

disseminating information of the user context to a recipient or a sender of the electronic message.

17. The method of claim 16, further comprising aggregating user use context of the electronic message across a plurality of participants and making available a subset of the aggregated user use context to one or more participants of the electronic message.

18. The method of claim 16, further comprising ranking the electronic message as a function of aggregated user context information across a plurality of participants and distributing a result of the ranking to the recipient or the sender of the electronic message.

19. The method of claim 18, further comprising modifying the result of the ranking based on a significance of a participant of the plurality of participants and use context of the participant of the plurality of participants.

20. The method of claim 16, further comprising employing an aggregated user use context of a plurality of participants of the electronic message to determine the sentiment.