Delivery of alarm system event data and audio over hybrid networks
First Claim
1. A method comprising:
- receiving alarm event data transmitted by an alarm system;
opening a first voice channel between a telecommunications switch and a central monitoring station and communicating the alarm event data to the central monitoring station;
determining whether the opened first voice channel remains open after the communicating of the alarm event data to the central monitoring station by determining whether the central monitoring station has maintained the first voice channel open after the central monitoring station acknowledges receipt of the alarm event data;
opening a second voice channel between the alarm system and the telecommunications switch, only after opening the first voice channel and determining that the opened first voice channel remains open after the communicating of the alarm event data to the central monitoring station; and
bridging the first voice channel and the second voice channel to form a bridged voice channel between the alarm system and the central monitoring station.
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Accused Products
Abstract
Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm event data to a message processing gateway, evaluating service parameters of the alarm system and conditions of the alarm event data, forwarding the alarm event data and a voice channel code to a telecommunications switch, and opening a voice channel between the telecommunications switch and a central alarm monitoring station. In other aspects, delivering alarm system event data and connecting a voice channel further includes determining whether the voice channel remains open, forwarding a routing code to the alarm system, opening a voice channel between the alarm system and the telecommunications switch, and bridging the voice channel between the telecommunications switch and the central alarm monitoring station and the voice channel between the alarm system and the telecommunications switch.
124 Citations
28 Claims
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1. A method comprising:
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receiving alarm event data transmitted by an alarm system; opening a first voice channel between a telecommunications switch and a central monitoring station and communicating the alarm event data to the central monitoring station; determining whether the opened first voice channel remains open after the communicating of the alarm event data to the central monitoring station by determining whether the central monitoring station has maintained the first voice channel open after the central monitoring station acknowledges receipt of the alarm event data; opening a second voice channel between the alarm system and the telecommunications switch, only after opening the first voice channel and determining that the opened first voice channel remains open after the communicating of the alarm event data to the central monitoring station; and bridging the first voice channel and the second voice channel to form a bridged voice channel between the alarm system and the central monitoring station. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method comprising the steps of:
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receiving alarm event data originating at an alarm system; conducting an evaluation of service parameters of the alarm system and conditions of the alarm event data; based on the evaluation, determining whether to open a two-way voice channel between the alarm system and an alarm monitoring station that is staffed with agents; and responsive to determining to open the two-way voice channel, performing the steps of; opening a first voice channel between a telecommunications switch and the alarm monitoring station and communicating the alarm event data to the alarm monitoring station; determining whether the opened first voice channel remains open after the communicating of the alarm event data to the alarm monitoring station by monitoring for a disconnection after the alarm monitoring station acknowledges receipt of the alarm event data and in response to a determination that the opened first voice channel remains open after the communication of the alarm event data to the alarm monitoring station, opening a second voice channel between the alarm system and the telecommunications switch, and bridging the first and second voice channels. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A method comprising the steps of:
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receiving, at a gateway, data from an alarm system about an alarm event; processing the received data at the gateway to determine whether to open a voice channel between the alarm system and a central monitoring station; and responsive to a determination at the gateway to open the voice channel between the alarm system and the central monitoring station, performing the steps of; sending, by the gateway, the data to a telecommunications switch; causing the telecommunications switch to send the data to the central monitoring station and to open a second voice channel between the telecommunications switch and the central monitoring station; determining whether the opened second voice channel between the telecommunications switch and the central monitoring station remains open after sending the data to the central monitoring station by monitoring for a disconnection after the central monitoring station acknowledges receipt of the data from the telecommunications switch; and if the second voice channel between the telecommunications switch and the central monitoring station is determined to remain open after sending the data to the central monitoring station, then; receiving, by the gateway, a routing code from the telecommunications switch, wherein the routing code is for establishing a third voice channel between the alarm system and the telecommunications switch; and sending, by the gateway, the routing code to the alarm system, wherein the voice channel comprises the second voice channel and the third voice channel. - View Dependent Claims (19, 20)
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21. A system comprising:
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a gateway that serves an alarm system and a plurality of other alarm systems, the gateway configured to; receive data from the alarm system about an alarm event; process the received data to determine whether to open a voice channel between the alarm system and a central monitoring station; responsive to a determination to open the voice channel between the alarm system and the central monitoring station, send a communication to a telecommunications switch; and send to the alarm system a routing code for establishing a voice channel between the alarm system and the telecommunications switch; and the telecommunications switch communicatively coupled to the gateway, the telecommunications switch configured to; responsive to receiving the communication, perform the steps of; opening a voice channel between the telecommunications switch and the central monitoring station; determining whether the opened voice channel between the telecommunications switch and the central monitoring station remains open after communication of the data to the central monitoring station by monitoring for a disconnection after the central monitoring station acknowledges receipt of the data from the telecommunication switch; and responsive to determining that the opened voice channel between the telecommunications switch and the central monitoring station remains open, producing the routing code and sending the routing code to the gateway; wherein the voice channel between the alarm system and the central monitoring station comprises; the voice channel between the alarm system and the telecommunications switch; and the voice channel between the telecommunications switch and the central monitoring station. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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Specification