Delivery expert system, method and computer program product
First Claim
1. A document delivery method, comprising:
- subsequent to an unsuccessful initial delivery attempt of a document to a destination over a network, at a computing device including at least one non-transitory computer readable medium storing instructions executable by a processor, executing an instruction to perform automatically initiating a rule-based process to determine a next possible action based on an input condition in accordance with a rule in a set of rules consisting of conditions and actions, wherein the input condition is other than the unsuccessful initial delivery attempt and the process automatically flags all documents affected by a new delivery instruction such that the new delivery instruction is implemented as the next action.
10 Assignments
0 Petitions
Accused Products
Abstract
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Rules may be stored in a database. The database may include rules based on past delivery information or new delivery instructions. When an input condition is determined, the database may be traversed to determine an action based on the set of rules. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
24 Citations
34 Claims
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1. A document delivery method, comprising:
subsequent to an unsuccessful initial delivery attempt of a document to a destination over a network, at a computing device including at least one non-transitory computer readable medium storing instructions executable by a processor, executing an instruction to perform automatically initiating a rule-based process to determine a next possible action based on an input condition in accordance with a rule in a set of rules consisting of conditions and actions, wherein the input condition is other than the unsuccessful initial delivery attempt and the process automatically flags all documents affected by a new delivery instruction such that the new delivery instruction is implemented as the next action. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A document delivery method, comprising:
subsequent to an unsuccessful initial delivery attempt of a document to a destination over a network, a computing device including at least one non-transitory computer readable medium storing instructions executable by a processor to perform automatically initiating a rule-based process to determine a next possible action based on an input condition in accordance with a rule in a set of rules consisting of conditions and actions wherein the input condition is other than the unsuccessful initial delivery attempt, each of the input conditions are unique in that each input condition finds only one or no matches in a table, and an action or series of actions can be triggered once an input condition is met. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer program product comprising at least one non-transitory computer readable medium storing instructions translatable by a computing device having at least one processor to perform:
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subsequent to an unsuccessful initial delivery attempt of a document to a destination over a network, automatically initiating a rule-based process to determine a next possible action based on an input condition in accordance with a rule in a set of rules consisting of conditions and actions wherein the input condition is other than the unsuccessful initial delivery attempt; and automatically flagging all documents affected by a new delivery instruction such that the new delivery instruction is implemented as the next action. - View Dependent Claims (14, 15, 16, 17)
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18. A computer program product comprising at least one non-transitory computer readable medium storing instructions translatable by a computing device having at least one processor to perform:
subsequent to an unsuccessful initial delivery attempt of a document to a destination over a network, automatically initiating a rule-based process to determine a next possible action based on an input condition in accordance with a rule in a set of rules consisting of conditions and actions wherein the input condition is other than the unsuccessful initial delivery attempt, each of the input conditions are unique in that each input condition finds only one or no matches in a table, and an action or series of actions can be triggered once an input condition is met. - View Dependent Claims (19, 20, 21, 22)
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23. A system comprising:
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at least one processor; and at least one non-transitory computer readable medium storing instructions translatable by the at least one processor to perform; subsequent to an unsuccessful initial delivery attempt of a document to a destination over a network, automatically initiating a rule-based process to determine a next possible action based on an input condition in addition to the unsuccessful initial delivery attempt in accordance with a rule in a set of rules consisting of conditions and actions, and automatically flagging all documents affected by a new delivery instruction such that the new delivery instruction is implemented as the next action. - View Dependent Claims (24, 25, 26, 27, 28)
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29. A system comprising:
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at least one processor; and at least one non-transitory computer readable medium storing instructions translatable by the at least one processor to perform; subsequent to an unsuccessful initial delivery attempt of a document to a destination over a network, automatically initiating a rule-based process to determine a next possible action based on an input condition in addition to the unsuccessful initial delivery attempt in accordance with a rule in a set of rules consisting of conditions and actions, wherein each of the input conditions are unique in that each input condition finds only one or no matches in a table, and an action or series of actions can be triggered once an input condition is met. - View Dependent Claims (30, 31, 32, 33, 34)
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Specification