Systems and methods for identifying and delivering tailored content based upon a service dialog
First Claim
Patent Images
1. A method, comprising:
- receiving, by a computer-based system configured for providing tailored options, a custom request for tailored content;
performing, by the computer-based system and in response to the custom request, a custom service dialog to obtain information related to the custom request,wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog,wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request;
analyzing, by the computer-based system, a consumer profile to determine consumer preferences;
wherein at least a portion of data in the consumer profile is obtained from a transaction processing system,wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor;
embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a web site associated with the respective tailored option,communicating, by the computer-based system, the tailored options associated with merchants to the consumer,wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, the consumer profile, a consumer pattern, the consumer preferences, or content metadata,receiving, by the computer-based system, a selection from the tailored options;
setting, by the computer-based system, a reminder associated with the occurrence of the selection;
offering, by the computer-based system, gift options associated with an event related to the selection;
receiving, by the computer-based system, a payment request to pay for one or more of the gift options; and
completing, by the computer-based system, a payment transaction related to the payment request.
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Accused Products
Abstract
The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
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Citations
20 Claims
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1. A method, comprising:
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receiving, by a computer-based system configured for providing tailored options, a custom request for tailored content; performing, by the computer-based system and in response to the custom request, a custom service dialog to obtain information related to the custom request, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request; analyzing, by the computer-based system, a consumer profile to determine consumer preferences; wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a web site associated with the respective tailored option, communicating, by the computer-based system, the tailored options associated with merchants to the consumer, wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, the consumer profile, a consumer pattern, the consumer preferences, or content metadata, receiving, by the computer-based system, a selection from the tailored options; setting, by the computer-based system, a reminder associated with the occurrence of the selection; offering, by the computer-based system, gift options associated with an event related to the selection; receiving, by the computer-based system, a payment request to pay for one or more of the gift options; and completing, by the computer-based system, a payment transaction related to the payment request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 16, 17, 18, 19, 20)
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8. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system configured for providing tailored options, cause the computer-based system to perform operations comprising:
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receiving, by the computer-based system, a custom request for tailored content; performing, by the computer-based system and in response to the custom request, a custom service dialog to obtain information related to the custom request, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request; analyzing, by the computer-based system, a consumer profile to determine consumer preferences; wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option, communicating, by the computer-based system, the tailored options associated with merchants to the consumer, wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, the consumer profile, a consumer pattern, the consumer preferences, or content metadata, receiving, by the computer-based system, a selection from the tailored options; setting, by the computer-based system, a reminder associated with the occurrence of the selection; offering, by the computer-based system, gift options associated with an event related to the selection; receiving, by the computer-based system, a payment request to pay for one or more of the gift options; and completing, by the computer-based system, a payment transaction related to the payment request. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A system comprising:
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a processor configured for providing tailored options, a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising; receiving, by the processor, a custom request for tailored content; performing, by the processor and in response to the custom request, a custom service dialog to obtain information related to the custom request, wherein the custom service dialog is via at least one of an SMS message over an SMS communication channel, an application based service dialog over a web client or a magazine based service dialog, wherein the custom service dialog includes providing custom questions focused on obtaining more information about the custom request; analyzing, by the processor, a consumer profile to determine consumer preferences; wherein at least a portion of data in the consumer profile is obtained from a transaction processing system, wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor; embedding, by the processor, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option, communicating, by the processor, the tailored options associated with merchants to the consumer, wherein the tailored content in the plurality of tailored options is determined based upon at least one of the information related to the custom request, obtained content, the consumer profile, a consumer pattern, the consumer preferences, or content metadata, receiving, by the processor, a selection from the tailored options; setting, by the processor, a reminder associated with the occurrence of the selection; offering, by the processor, gift options associated with an event related to the selection; receiving, by the processor, a payment request to pay for one or more of the gift options; and completing, by the processor, a payment transaction related to the payment request.
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Specification