Systems and methods for identifying and delivering tailored content based upon a service dialog
First Claim
Patent Images
1. A method, comprising:
- identifying, by a computer-based system, tailored content;
embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option;
communicating, by the computer-based system, the tailored content to a web client;
receiving, by the computer-based system, a selection of the tailored content;
receiving, by the computer-based system, a message based custom service dialog request;
facilitating, by the computer-based system, a message based custom service dialog to obtain information related to the custom service dialog request, andfurther modifying, by the computer-based system, the tailored content,wherein the tailored content is further modified based upon information related to the message based custom service dialog request and consumer preferences, andwherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor.
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Abstract
The present disclosure identifies and/or delivers tailored content based upon a service dialog. For example, the systems may receive a request for tailored content, facilitate a service dialog to obtain information related to the request, and communicate a plurality of tailored content based upon the information related to the request. Further, the systems may identify tailored content based upon a consumer profile, communicate the tailored content to a web client, and/or receive a selection of the tailored content. Further still, the systems may modify a magazine (e.g., content that is presented electronically) based upon tailored content.
37 Citations
20 Claims
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1. A method, comprising:
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identifying, by a computer-based system, tailored content; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the computer-based system, the tailored content to a web client; receiving, by the computer-based system, a selection of the tailored content; receiving, by the computer-based system, a message based custom service dialog request; facilitating, by the computer-based system, a message based custom service dialog to obtain information related to the custom service dialog request, and further modifying, by the computer-based system, the tailored content, wherein the tailored content is further modified based upon information related to the message based custom service dialog request and consumer preferences, and wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system, cause the computer-based system to perform operations comprising:
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identifying, by the computer-based system, tailored content; embedding, by the computer-based system, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the computer-based system, the tailored content to a web client; receiving, by the computer-based system, a selection of the tailored content; receiving, by the computer-based system, a message based custom service dialog request; facilitating, by the computer-based system, a message based custom service dialog to obtain information related to the custom service dialog request, and further modifying, by the computer-based system, the tailored content, wherein the tailored content is further modified based upon information related to the message based custom service dialog request and consumer preferences, and wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor.
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20. A system comprising:
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a processor, a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising; identifying, by the processor, tailored content; embedding, by the processor, the tailored content with at least one of a hyperlink or a uniform resource locator (URL) for each tailored option of the tailored content, the at least one of hyperlink or URL configured to cause retrieval, by a browser, of a website associated with the respective tailored option; communicating, by the processor, the tailored content to a web client; receiving, by the processor, a selection of the tailored content; receiving, by the processor, a message based custom service dialog request; facilitating, by the processor, a message based custom service dialog to obtain information related to the custom service dialog request, and further modifying, by the processor, the tailored content, wherein the tailored content is further modified based upon information related to the message based custom service dialog request and consumer preferences, and wherein the consumer preferences are ranked based upon highest percentage, spending amount, frequency of a behavior, and a weighting factor.
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Specification