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Systems and methods for a provider initialized real-time chat based on detection of a pattern

  • US 9,356,897 B1
  • Filed: 06/23/2014
  • Issued: 05/31/2016
  • Est. Priority Date: 06/07/2007
  • Status: Active Grant
First Claim
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1. A computer-implemented method for providing at least one service to a user that is web-enabled, the method comprising:

  • detecting, by a computer, a pattern of use related to the user accessing the at least one service;

    matching, by the computer, the pattern of use related to the user accessing the at least one service to the user in a database;

    automatically querying availability of an agent operating a computer executing a computer telephony interface (CTI) application in response to identifying the pattern of use of the user requesting the at least one service; and

    communicating, by the computer, instructions to a computing device operated by the user in response to identifying the pattern of use, the instructions containing an invitation for the computing device of the user to initialize a real-time chat application to be executed on the computing device; and

    automatically initializing, by the computer, a voice communication networked connection between the computer of the agent and computing device of the user, upon receiving a request for the voice communication networked connection in response to the real-time chat invitation.

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